Ulta Beauty

dm g. 

on BBB

4 years ago

Ulta has a serious problem with the company they are using for package deliveries. I have placed three orders. NONE were delivered, but they show as 'delivered'. have a problem with the company you are using to deliver packages/order. Customer service re shipped order. I tracked this order daily to make sure I would know when it was delivered. The order showed delivered but it was not. I have a camera on my front door to see every person and every delivery that comes to my door. I work from home so I catch every package that... read more

dm g. 

on BBB

4 years ago

Ulta has a serious problem with the company they are using for package deliveries. I have placed three orders. NONE were delivered, but they show as 'delivered'. have a problem with the company you are using to deliver packages/order. Customer service re shipped order. I tracked this order daily to make sure I would know when it was delivered. The order showed delivered but it was not. I have a camera on my front door to see every person and every delivery that comes to my door. I work from home so I catch every package that... read more

Bianca S 

on BBB

4 years ago

False Advertising and Bad Customer Service. Read Why: Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Eve... read more

Yesenia L. 

on BBB

4 years ago

I placed an order from Ulta on November 03,2020. Which I needed by November 20 since it was a gift for my teenage daughter. I contacted them on the date I was suppose to receive which was the November 10,2020 which I did not. I have contacted them multiple times since it is an order that cost me $235.98. And the main factor that I do need the items since it’s a gift. The first time I contacted them they stated that if I did not receive within 3 days to contact them back and they would reship. Which I was already getting worr... read more

Yesenia L. 

on BBB

4 years ago

I placed an order from Ulta on November 03,2020. Which I needed by November 20 since it was a gift for my teenage daughter. I contacted them on the date I was suppose to receive which was the November 10,2020 which I did not. I have contacted them multiple times since it is an order that cost me $235.98. And the main factor that I do need the items since it’s a gift. The first time I contacted them they stated that if I did not receive within 3 days to contact them back and they would reship. Which I was already getting worr... read more

Kimberly V 

on BBB

4 years ago

My daughter had an appt for a full highlight at the Ocala, Fl location. When we arrived the girl Raven started the highlight and got halfway done and stopped and went and worked on someone else for 45 minutes. Then she came back and put the other half of the highlights in and washed out the bottom half which was now yellow instead of blonde. So at that point we had to wait the entire processing time all over for the top of her head which should've been done to begin with! Then she tells me she will have to put toner in her h... read more

Kimberly V 

on BBB

4 years ago

My daughter had an appt for a full highlight at the Ocala, Fl location. When we arrived the girl Raven started the highlight and got halfway done and stopped and went and worked on someone else for 45 minutes. Then she came back and put the other half of the highlights in and washed out the bottom half which was now yellow instead of blonde. So at that point we had to wait the entire processing time all over for the top of her head which should've been done to begin with! Then she tells me she will have to put toner in her h... read more