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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I went to the store because there were 2 free items coming to me for it being my birthday month. I told the cashier I had a coupon on my phone for these items. She said she didn't need it as it is in their system. Of course I didn't notice until after I got home and emptied my bag that my free items were not there. After waiting in a long line, I did not want to go back. I e mailed guest services who returned a blanket response that they forwarded my email to some other guest service area for review. That was on 12/6 and hav... read more
Business response:
Hi Charlene! We're very sorry to hear this about your recent visit to our Ulta store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, or email at gethelp@ulta.com.
I ordered something on 11/29. On 12/2, I got a notice that it shupped, and they gave me a tracking number with an estimated date of 12/6. It didn't arrive and the shipping never updated with the tracking number. I called and they said to give it 10 business days and to call *** because it was their fault. 12/11 is 10 business. I contacted them again asking how it was going to be here on 12/11 when it hasn't shipped. Now that are telling me that 10 business days is 12/15 because my order didn't complete until 12/2. I clearly ... read more
Business response:
Your order is packed and loaded, and our carriers are working their fastest to catch up to incredibly high demand nationwide. We appreciate your patience and understanding! The best way to monitor progress is to check your order tracking link which will reflect when the carrier has an update or going to https://www.ulta.com/myaccount/orderstatus
Horrific customer service. I placed an order on Black Friday and it's been marked as pending pick up since 11/28. It is now 12/10. Customer service continues to give me the run around saying they won't do anything until day 10 (which is tomorrow). I will never buy from them again.
Business response:
Your order is packed and loaded, and our carriers are working their fastest to catch up to incredibly high demand nationwide. We appreciate your patience and understanding! The best way to monitor progress is to check your order tracking link which will reflect when the carrier has an update or going to https://www.ulta.com/myaccount/orderstatus
This is the worst company to deal with. I moved last month and changed my address on the company website and placed an order, as soon as the order was placed I realized that they had my old address listed for shipment rather than my new one. I immediately called customer service & spoke to someone that told me “no problem I will put in a request to cancel the order because I have no way of changing the address”. I called back a few hours later because the order wasn’t canceled as I was told. I again spoke with someone and wa... read more
Business response:
Hi Barbara! We apologize for the inconvenience, but at this time we cannot make modifications to the order as it is being fulfilled by the warehouse. To avoid any future confusion, we ask that you visit Ulta.com to update your preferred shipping address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the edit option under Address Book. Once you make the changes and click “Update”, and your address will be updated!
This is the worst company to deal with. I moved last month and changed my address on the company website and placed an order, as soon as the order was placed I realized that they had my old address listed for shipment rather than my new one. I immediately called customer service & spoke to someone that told me “no problem I will put in a request to cancel the order because I have no way of changing the address”. I called back a few hours later because the order wasn’t canceled as I was told. I again spoke with someone and wa... read more
Business response:
Hi Barbara! We apologize for the inconvenience, but at this time we cannot make modifications to the order as it is being fulfilled by the warehouse. To avoid any future confusion, we ask that you visit Ulta.com to update your preferred shipping address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the edit option under Address Book. Once you make the changes and click “Update”, and your address will be updated!
I went to the store because there were 2 free items coming to me for it being my birthday month. I told the cashier I had a coupon on my phone for these items. She said she didn't need it as it is in their system. Of course I didn't notice until after I got home and emptied my bag that my free items were not there. After waiting in a long line, I did not want to go back. I e mailed guest services who returned a blanket response that they forwarded my email to some other guest service area for review. That was on 12/6 and hav... read more
Business response:
Hi Charlene! We're very sorry to hear this about your recent visit to our Ulta store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, or email at gethelp@ulta.com.
I placed an order on Nov 27 2020. I received my order, but it was missing a product. The product was buy 2 get 1 free and free shipping. So my email says sorry we cancelled your item, your not charged and we waived shipping. it was my free item so why aren't you substituting it and my shipping was already free. I wouldn't have purchased two if I was going to get my third item. I voucher for a free item (the one they canceled) would have been nice. I called customer service and she was like sorry your loss. Not the first time... read more
Business response:
Hello Brandi, thank you for passing on your concerns with your most recent experience. Our goal is to provide our guests with excellent customer service, and we are sorry to hear we fell short of that objective. We invite you to please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com so that we can discuss this further with you.
I placed an order on Nov 27 2020. I received my order, but it was missing a product. The product was buy 2 get 1 free and free shipping. So my email says sorry we cancelled your item, your not charged and we waived shipping. it was my free item so why aren't you substituting it and my shipping was already free. I wouldn't have purchased two if I was going to get my third item. I voucher for a free item (the one they canceled) would have been nice. I called customer service and she was like sorry your loss. Not the first time... read more
Business response:
Hello Brandi, thank you for passing on your concerns with your most recent experience. Our goal is to provide our guests with excellent customer service, and we are sorry to hear we fell short of that objective. We invite you to please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com so that we can discuss this further with you.
If I had the option to leave 0 stars, this is the option I would pick! I placed an order on November 28 and still the only thing I can see when I want to track the package is "Awaiting Carrier Pick Up". It has been 8 days!! I called several times and no one can tell me where my package is or what is going on! Not only that, yesterday, I tracked the package again and it said it was in GA. So I was happy. I checked again in the evening and again it read: "Awaiting Carrier Pick Up" Is this some kind of joke??? Completely unacce... read more
Business response:
Hello Ana, we understand your frustrations and apologize for the inconvenience. We are working hard to get your items to you as quickly as possible! Due to increased demand with our delivery partners, your order placed with our Standard Shipping method will arrive within 3 to 10 business days. If your order was placed on the 28th you should receive your order by 12/11. If you do not receive your order at this time, please reach out to us.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,444 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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