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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I have been a loyal ulta and diamond status member for years! Their lack of communication when they have taken hundreds of dollars of my hard earned money out of my account with no response is despicable.
Business response:
We completely understand your frustration, *******! We want to apologize for any inconvenience caused by the current enhancements being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible.Regarding any pending charges, we assure you that they should be resolved within 3-5 business days. However, if by the 5th business day, your charges have not been returned, we recommend reachin... read more
I have been a loyal ulta and diamond status member for years! Their lack of communication when they have taken hundreds of dollars of my hard earned money out of my account with no response is despicable.
Business response:
We completely understand your frustration, *******! We want to apologize for any inconvenience caused by the current enhancements being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible.Regarding any pending charges, we assure you that they should be resolved within 3-5 business days. However, if by the 5th business day, your charges have not been returned, we recommend reachin... read more
Giving Ulta a One Star rating is being generous! Their customer service is absolutely horrible! ********************** shipped me the wrong item and Ive been trying to get it resolved for six days now, and still havent been able to get any kind of resolution. When I call, I wait a MINIMUM of 26 minutes before a representative picks up and then immediately hangs back up. I tried the texting option. I had three different representatives text me back, and when I told each of them the issue with my order they never texted me bac... read more
Business response:
Hi *********, we sincerely apologize for the troubles that you had contacting our ***** Services teams. We have been experiencing a higher than normal contact volume which caused some delays in our specialists getting back to our guests. We reviewed your information and see that one of our specialsts was able to assist you with a reshipment of your item. If you have any issues with your reshipment order, please reach out to our ***** Services teams, and we would be more than happy to help!
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,455 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
Need help? Contact us.
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