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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
If I had the option to leave 0 stars, this is the option I would pick! I placed an order on November 28 and still the only thing I can see when I want to track the package is "Awaiting Carrier Pick Up". It has been 8 days!! I called several times and no one can tell me where my package is or what is going on! Not only that, yesterday, I tracked the package again and it said it was in GA. So I was happy. I checked again in the evening and again it read: "Awaiting Carrier Pick Up" Is this some kind of joke??? Completely unacce... read more
Business response:
Hello Ana, we understand your frustrations and apologize for the inconvenience. We are working hard to get your items to you as quickly as possible! Due to increased demand with our delivery partners, your order placed with our Standard Shipping method will arrive within 3 to 10 business days. If your order was placed on the 28th you should receive your order by 12/11. If you do not receive your order at this time, please reach out to us.
I’ve been a loyal customer for many years. I mainly buy the same products when I run out. Recently I have been unable to check out online. I contacted customer service and the CFO escalation email address. I was told I’m no longer allowed to make online purchases. They said my purchases are using multiple names and not for my personal use. I’ve made two online purchases in the last twelve months. Facial products for myself and hair products for myself. All purchases have been made in my name and mailed to my residence. So ba... read more
Business response:
Hello Kathy, Thank you for reaching out and expressing your concerns. Please know that we do understand your frustration and will take it into consideration as we continue to improve our customer services and processes.
I’ve been a loyal customer for many years. I mainly buy the same products when I run out. Recently I have been unable to check out online. I contacted customer service and the CFO escalation email address. I was told I’m no longer allowed to make online purchases. They said my purchases are using multiple names and not for my personal use. I’ve made two online purchases in the last twelve months. Facial products for myself and hair products for myself. All purchases have been made in my name and mailed to my residence. So ba... read more
Business response:
Hello Kathy, Thank you for reaching out and expressing your concerns. Please know that we do understand your frustration and will take it into consideration as we continue to improve our customer services and processes.
I placed an online order on November 6, within ten minutes of placing order I realized that the order was being delivered to the incorrect address. I called customer service to correct the shipping address or cancel the order. They told me that they did not have the capability to do either. They told me that the merchandise would be returned to them as undeliverable and that they would credit my account at that time. The merchandise was delivered to the wrong address on November 19 and left outside the door. I was told I wou... read more
Business response:
Hi Shirley, we're sorry to hear the disappointment. For the privacy and security of our guests, we're unable to modify the shipping address on your order, and cancellations are never guaranteed, as orders start being fulfilled as soon as you hit the 'submit' button. Please be sure to log into your account on ulta.com and click the "Address Book" tab to update your default address with us, and to make sure the correct address is the primary home shipping address. Also, when using a third party payment method such as PayPal or... read more
I placed an online order on November 6, within ten minutes of placing order I realized that the order was being delivered to the incorrect address. I called customer service to correct the shipping address or cancel the order. They told me that they did not have the capability to do either. They told me that the merchandise would be returned to them as undeliverable and that they would credit my account at that time. The merchandise was delivered to the wrong address on November 19 and left outside the door. I was told I wou... read more
Business response:
Hi Shirley, we're sorry to hear the disappointment. For the privacy and security of our guests, we're unable to modify the shipping address on your order, and cancellations are never guaranteed, as orders start being fulfilled as soon as you hit the 'submit' button. Please be sure to log into your account on ulta.com and click the "Address Book" tab to update your default address with us, and to make sure the correct address is the primary home shipping address. Also, when using a third party payment method such as PayPal or... read more
Can we give a less than one star rating??? This was the worst experience! Never again. I ordered a T3 curly iron on 10/21/2020 to be shipped to my home in Alaska. As many do in Alaska, I entered the delivery address to be my PO Box. There wasn't any flag about that this couldn't be done. On 10/22/2020, I received an email saying that my order had shipped -- UPS. Anyone in Alaska knows you can't use a PO Box with UPS. Delivery date indicated that I would receive it by 11/10/2020. I wasn't happy, but decided to tough it out. N... read more
Business response:
Hi Georgianna. This isn't what we like to hear. We would like to connect with you further on this call experience. Please reach out to us either via Facebook Messenger, Twitter Direct Message, or gethelp@ulta.com so that we can discuss this further.
If I could leave zero stars I would! My experience was terrible and the customer service was extremely horrible and unprofessional. I initially bought over $100 worth of items online. They shipped and I received them it was fine. I opened my contour stick and realized that the color was a bit too dark for my complexion (I didn’t use it but just from the look of it I could tell) (it was the $40 Uoma contour stick). I decided to go to the store and they told me I could return and do a refund no issue. Well when they were retur... read more
Business response:
We wholeheartedly apologize for this experience, Tori, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Can we give a less than one star rating??? This was the worst experience! Never again. I ordered a T3 curly iron on 10/21/2020 to be shipped to my home in Alaska. As many do in Alaska, I entered the delivery address to be my PO Box. There wasn't any flag about that this couldn't be done. On 10/22/2020, I received an email saying that my order had shipped -- UPS. Anyone in Alaska knows you can't use a PO Box with UPS. Delivery date indicated that I would receive it by 11/10/2020. I wasn't happy, but decided to tough it out. N... read more
Business response:
Hi Georgianna. This isn't what we like to hear. We would like to connect with you further on this call experience. Please reach out to us either via Facebook Messenger, Twitter Direct Message, or gethelp@ulta.com so that we can discuss this further.
If I could leave zero stars I would! My experience was terrible and the customer service was extremely horrible and unprofessional. I initially bought over $100 worth of items online. They shipped and I received them it was fine. I opened my contour stick and realized that the color was a bit too dark for my complexion (I didn’t use it but just from the look of it I could tell) (it was the $40 Uoma contour stick). I decided to go to the store and they told me I could return and do a refund no issue. Well when they were retur... read more
Business response:
We wholeheartedly apologize for this experience, Tori, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,439 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
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