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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Absolutely terrible customer service!!! I was on the phone for hours and not one person was able to help me with my problem regarding a gift card. They either kept transferring me to random departments or just flat out disconnected me.
Beware! Customer service is terrible. I placed an order on December 1st, 2020. The order consisted of items for my mother for a Christmas present and I also ordered Clinique for myself. On December 11th, I received an email from Ulta stating my return has been processed. The package was to be delivered by now as I received an email on December 3rd from Ulta that my items shipped. Confused, I called them to inquire what items had been returned as I never received the package. After being placed on hold several times, the cust... read more
I would give them a zero if I could. The shipping practices are just atrocious! We have to wait 2 weeks after they have "shipped" my products before they will do anything? It takes at least a week for them to actually ship anything. I've shopped with ULTA for years as well as using the salon, no more. I only ordered on line because again they were out of my product in the stores. I will now be buying from companies who actually care about my business and can get things to me in a timely manner. Diamond no more!
Business response:
We understand, and truly appreciate your patience! Our distribution centers work hard to ensure your orders are pack and ready in a timely manner for our carriers to pick up for delivery. The delay is due to the national shipping delay that majority of carriers are currently experiencing. We are working closely with our carriers at this time and will provide updates to all guests as soon as their orders are out for delivery!
I ordered on 11/26 and it still has not shipped. It just says “awaiting carrier pickup”. This is outrageous. I called and was able to get them to “reship” some items again (of course half my order is now “out of stock” and yet again my package is stuck “waiting on carrier pickup”. At this point I just want my money back but they said I have to wait 10 business days before I can request a refund. After this I am cutting up my Ulta credit card. Never ever again.
I ordered a few items back on Black Friday and they still have not shipped. Mind you, I’ve ordered from other companies after Black Friday and received the orders within days so the amount of time it’s taking for this Ulta order concerned me. After waiting about 9 days, I decided to reach out to Ulta and see what was going on. I was told they were “not sure but my package had shipped!” When I would click on the link, it still shows processing. I asked for a refund and was told no. I was given no further assistance. I asked f... read more
Business response:
We understand, and truly appreciate your patience! Our distribution centers work hard to ensure your orders are packaged and ready in a timely manner for our carriers to pick up for delivery. The delay is due to the national shipping delay that the majority of carriers are currently experiencing. We are working closely with our carriers at this time and will provide updates to all guests as soon as their orders are out for delivery!
I ordered something on 11/29. On 12/2, I got a notice that it shupped, and they gave me a tracking number with an estimated date of 12/6. It didn't arrive and the shipping never updated with the tracking number. I called and they said to give it 10 business days and to call *** because it was their fault. 12/11 is 10 business. I contacted them again asking how it was going to be here on 12/11 when it hasn't shipped. Now that are telling me that 10 business days is 12/15 because my order didn't complete until 12/2. I clearly ... read more
Business response:
Your order is packed and loaded, and our carriers are working their fastest to catch up to incredibly high demand nationwide. We appreciate your patience and understanding! The best way to monitor progress is to check your order tracking link which will reflect when the carrier has an update or going to https://www.ulta.com/myaccount/orderstatus
Horrific customer service. I placed an order on Black Friday and it's been marked as pending pick up since 11/28. It is now 12/10. Customer service continues to give me the run around saying they won't do anything until day 10 (which is tomorrow). I will never buy from them again.
Business response:
Your order is packed and loaded, and our carriers are working their fastest to catch up to incredibly high demand nationwide. We appreciate your patience and understanding! The best way to monitor progress is to check your order tracking link which will reflect when the carrier has an update or going to https://www.ulta.com/myaccount/orderstatus
This is the worst company to deal with. I moved last month and changed my address on the company website and placed an order, as soon as the order was placed I realized that they had my old address listed for shipment rather than my new one. I immediately called customer service & spoke to someone that told me “no problem I will put in a request to cancel the order because I have no way of changing the address”. I called back a few hours later because the order wasn’t canceled as I was told. I again spoke with someone and wa... read more
Business response:
Hi Barbara! We apologize for the inconvenience, but at this time we cannot make modifications to the order as it is being fulfilled by the warehouse. To avoid any future confusion, we ask that you visit Ulta.com to update your preferred shipping address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the edit option under Address Book. Once you make the changes and click “Update”, and your address will be updated!
I went to the store because there were 2 free items coming to me for it being my birthday month. I told the cashier I had a coupon on my phone for these items. She said she didn't need it as it is in their system. Of course I didn't notice until after I got home and emptied my bag that my free items were not there. After waiting in a long line, I did not want to go back. I e mailed guest services who returned a blanket response that they forwarded my email to some other guest service area for review. That was on 12/6 and hav... read more
Business response:
Hi Charlene! We're very sorry to hear this about your recent visit to our Ulta store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, or email at gethelp@ulta.com.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 538 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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