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Ulta Beauty
- Beauty
- El Paso, TX
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
8889 Gateway Blvd W #560, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Ulta has a serious problem with the company they are using for package deliveries. I have placed three orders. NONE were delivered, but they show as 'delivered'. have a problem with the company you are using to deliver packages/order. Customer service re shipped order. I tracked this order daily to make sure I would know when it was delivered. The order showed delivered but it was not. I have a camera on my front door to see every person and every delivery that comes to my door. I work from home so I catch every package that... read more
Business response:
Thank you for sharing your experiences, Diane. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
False Advertising and Bad Customer Service. Read Why: Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Eve... read more
Business response:
Hi Bianca. We are sorry to hear that this is how you feel about your Ulta experience. We would be happy to look into the matter further for you on one of our guest service platforms. Feel free to reach out with your order number either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I placed an order from Ulta on November 03,2020. Which I needed by November 20 since it was a gift for my teenage daughter. I contacted them on the date I was suppose to receive which was the November 10,2020 which I did not. I have contacted them multiple times since it is an order that cost me $235.98. And the main factor that I do need the items since it’s a gift. The first time I contacted them they stated that if I did not receive within 3 days to contact them back and they would reship. Which I was already getting worr... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
My daughter had an appt for a full highlight at the Ocala, Fl location. When we arrived the girl Raven started the highlight and got halfway done and stopped and went and worked on someone else for 45 minutes. Then she came back and put the other half of the highlights in and washed out the bottom half which was now yellow instead of blonde. So at that point we had to wait the entire processing time all over for the top of her head which should've been done to begin with! Then she tells me she will have to put toner in her h... read more
Business response:
Hi Kimberly! We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. If you haven't already connected with our Guest Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I purchased $80 worth of items and forgot to add the free gift so I emailed them to ask if I could add it, to which they said they couldn't. I asked to cancel the order so I could repurchase my order this time with the free gift, and they said the warehouse wouldn't edit or change orders even though I had just placed it. Customer support is a joke, they just copy and paste from a script and you get no actual help.
Business response:
Thank you for reaching out to us Karsen. We understand that this can be frustrating, our systems at this time, do not allow us to modify orders and we are not able to guarantee cancellations. We try to offer amazing gifts and promotions often for our guests, so while you might not have been able to get this one, there are more amazing deals right around the corner!
I've seen so many reviews about this that I am disappointed that I didn't know sooner about Ulta's customer service. I made an order and reached out the same day, within 1 hour, to see if I could modify my order as the delivery date was going to be much later than I expected. I tried to see if I could change the delivery address, pick up, or just cancel my order, but they refused to do anything to help. I reached out via email and phone, both of which were equally unsuccessful. So now I will have my package arrive when I am ... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3 star rating with 1,103 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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