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Ulta Beauty
- Beauty
- El Paso, TX
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
8889 Gateway Blvd W #560, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
People from managers and floor makeup advisors needs better skills on how to treat customers, they make you feel like you are gonna steal from the store. No one cares about their job, they look so unhappy...
Business response:
We are sad to hear that you had a negative experience at our store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Places an order for pick up through the app it gave me the option of Apple Pay so I selected that not knowing it changes your order to be shipped instead of picked up. About 30 minutes later I check my email to see if its ready for pick up only to see its going to be shipped and shipped to a incorrect address. Call their customer service and they tell me it can not be canceled even though it says its still be processed and hasnt been shipped and its been under an hour of me placing the order. They say the only way I can get ... read more
Business response:
We're sorry to hear that you were disappointed by your recent order with us, Kersty. We're always looking to improve our services, so we appreciate you sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Do not use their Ultamate Rewards Credit Card!!!! When trying to make a payment, you can ONLY pay the credit service provider *********************** via automated system which ONLY accepts a checking account payment, which although it will tell you your payment is scheduled and approved, in 1-2 business days when the payment comes out, if the system can't access the account (i.e. I guess wrong routing/account # technicalities) it won't make the payment, WONT notify you it didn't make the payment (after telling you it would)... read more
Business response:
We're truly sorry for any inconvenience or frustration, ****** As Comenity handles all of our credit cards, we recommend contacting them directly. You can do so by calling ************ or messaging them on the *********************** on the Ulta Credit Card website. We appreciate your honest feedback as it allows us to improve for you!
Horrible experience! Will not purchase from Ulta Beauty online ever again! I have been an Ulta rewards member for several years and spent $200 on beauty products and even paid extra for expedited shipping. 15 days later and I still have not received my order. Was given the run around by their customer service reps 2 different times without any sort of compensation or solution to fix the initial issue. All they did was waste my time. Waiting 5 business days for a refund is a joke. An immediate refund and a gift card for the i... read more
Business response:
We're so sorry to hear about this feedback, ******** A lost package is never fun, and we truly wish this shopping experience had gone smoother. A refund was completed on our end and is in your cardholder's systems now. We do hope you will give us another chance to create a better experience with us again in the future. Thank you for sharing.
Ulta online complaint. Git a free birthday gift. Couldn't place order online unless I purchased an item. Purchased eye brow pencil for **** wanted to use ulta credit. But got charged on my mastercard. Wanted tompick up at store but got charged **** shipping. Called customer care after I got email order confirmation. Spoke to one Hispanic woman and two asian men. I had to make three calls. Neither could resolve the issue. Two of them said order was canceled. I asked for a confirmation and email of cancelation. They said i I w... read more
Business response:
Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I have been told when purchasing at the store that I cannot return purchases without having an account which involves giving them my personal information. I specifically asked if having the receipt is not enough and they said no. This seems shady, but Im not sure if it is enough to report them. I will not be purchasing from them again.
Business response:
Our guests arent required to have rewards accounts to shop or make returns with us; it just makes the process easier. Were truly sorry for the misinformation, ******, and any discomfort your experience caused. Well let the manager at this location know about your concerns so we can make the checkout/return process more straightforward next time.?Thank you.
This business is a complete joke all I asked for was for an address change because community did not update My shipping address like they said when I called in when I moved from my previous address all I asked was if they can change the address or go ahead and cancel it out if they cant change it because where I live theres too much mail theft and they didnt do nothing to help Ive called corporate the office every where are you can possibly think and they wont help you at all and if the package gets stolen I still have to pa... read more
Business response:
We're sorry to disappoint, *****. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve for your future experience!
I recently placed an order, I immediately realized that my free product wasn't on there. I called immediately, thinking they could just add it on NOPE couldn't be done. So I did what the sales rep told me to do, reorder it and they would cancel the previous order. That's exactly what I did, 4 hours later I received an email stating that my order was already being processed and was unable to be cancelled. I had called immediately after placing the order.So once again I called and had received the run around (I explained to th... read more
Business response:
We sincerely apologize for any inconvenience or frustration, *****************. Because these decisions are made by another team, we don't have additional details to share as to why you are no longer able to order online. Please know you're always welcome to visit us in any Ulta store, and our in-store Beauty Advisors would be happy to assist further.
Two times now I have had two packages lost because Ulta cant use a competent courier service.Each time I have been met with nothing but issues when trying to get a refund or product replacement. I have been called a liar, I have been told to sit and wait, I have been told to call back tomorrow.This is theft. Of my money. I paid for a product(s), that arent cheap by the way, and have twice now had to fight to get it resolved. Save your time and energy and go to another beauty chain store. Surely they cant all be this bad.Good... read more
Business response:
Hi ******** we're sorry to hear this was your experience! We appreciate you sharing this with us as it allows us to make improvements going forward. We have refunded your order for you, which you should see back on your card within the next 5-7 business days. If you have any further questions, please reach out to us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** so that we can assist you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3 star rating with 1,103 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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