Ulta Beauty

Angelica S 

on BBB

3 years ago

This company is horrible I will be canceling my credit card with them! They never ship items on time, when you get them u get half your order or damaged product. I left it slide because things happen but now they advertise center things if you spend so much. You spend the required amount to never get what was advertised!!!! When you complain you get the whole sorry not sorry bs they never try to fix the issue at all! Spent more with sephora at lease you get better customer service! 

Kelli W. 

on BBB

3 years ago

I completed and online purchase at the end of October totally over $400 with expected delivery on 11/1/21. I did not receive the package on this date although it says it was delivered. I have a video doorbell system that does not show a delivery attempt by the shipping carrier UDS (not **** at any time during that day. I immediately contacted Ulta and was told that I had to wait 3 business days after the supposed delivery date before anything could be done. After several emails and phone calls, Ulta has determined that UDS h... read more

Allison B. 

on BBB

3 years ago

I placed a $200 order on 11/17/21 and saw that today it was delivered yesterday, 11/19/21. Only, it wasnt delivered to the address I entered into the shipping address form in the order. Somehow, the order processed with my old address listed to ship to. Which is an apartment I havent lived in for well over a year and is hours away from where I currently live. I know for a fact that I didnt enter that, as I remember seeing it and fixing it, then double, triple checking that it was fixed. I have chatted online, called, and ema... read more

Brooke 

on BBB

3 years ago

After receiving gift cards to purchase a brand new $600 item from ULTA beauty I went to the store to purchase the item where the manager of the store told me that they were would not accept all my gift cards, they told me to cal guest services by myself instead of offering to assist with this issue. When on the phone with guest services they advised me that they can merge my gift cards together so they can be accepted in the store. After 5 days 5 phone calls and 7 hours on hold I still do not have a resolution to my issue. E... read more

DEMi B 

on BBB

3 years ago

Same issue as the below. I spent $80.00 on two items and there was an error in the shipping address. I contacted customer service and they said since item is marked as delivered there is nothing they can do. I was told a manager would call me twice and no one ever called. Literally the worst customer service for such a large company. I will NEVER shop here again. 

Kelly A. 

on BBB

3 years ago

Absolutely HORRIBLE customer service with **************************. I ordered 2 Pixar cases and they shipped me 4. I called to pay for the other 2 since Christmas is coming up and they absolutely refused and demanded I ship them back, I told them to schedule the carrier to pick them up at my house, they said no I had to take them to the shipping location to be shipped. When I expressed to them that I thought that was inconvenient for me they in so many words told me it wasn't there problem. I was just trying to honestly pa... read more

Natalie L 

on BBB

3 years ago

I ordered over $500 worth of products from them online and did not receive the shipment. I spoke with their customer service multiple times and they refuse to help at all because they say that the item was marked delivered. I obviously did not receive it and have cameras set up all over so it does not matter what *** claims because the item was not actually delivered and am amazed that a company of this size would have such horrible customer service. I would not recommend doing business with them. 

Giulia R. 

on BBB

3 years ago

The hairdresser bleached my whole hair ORANGE when I asked for some caramel highlights, and I came in the store as a brunette. I called back asking to please get my money back, because that turned out to be not at all what I asked for, also my hair was fried ( a mistake I wouldnt even make at home by myself), I had to call sick work because I couldnt leave the house in those conditions. When I called first they insinuated that I was lying, then they asked me to send the inspiration pictures that I showed to the hairdresser t... read more

Al K 

on BBB

3 years ago

This is a report that Ultra Beauty robbing their customers during pandemic. This company is scammer.I have placed an order on Oct 19 2021. On product page price was $14.50.I purchased 10 units and in checkout total came to be $284.20 meaning each item at checkout increased double to be $28.42 I did not notice first and clicked "Pay"Later I notice I got scammed. After my first email they immediately changed the product page price. After many more emails I sent they said they're gonna investigate, but they never get back to me... read more