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Ulta Beauty
- Beauty
- Bellingham, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1 Bellis Fair Pkwy, Bellingham, WA, 98226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Worst customer service I have ever experienced. I had to call 3 times and still never got an answer as to what happened to my order. That was just tonight. I had also place a call a week ago. They just couldn't find it and were having technical issues with their computers so they would call me back and they never did. I asked to speak to a supervisor and they didn't have any available. Wow. Maybe Sephora would appreciate everyone's business more. They are technically in the same business.
Business response:
We are so sorry to hear that this was your experience with our guest services team, *******. If you are still having issues with your order please reach out to us at your earliest convenience either via ******************* ******* Direct Messenger, phone at **************, or email at ***********************************
I was booted in an Ulta parking lot after spending over 100 dollars in the store on 3015 N Clark. When I tried to address this with the employees, they were rude and dismissive. I'm guessing they only boot paying customers and not employees. I believe this is an extremely predatory practice to even employ a private towing company, but worse so because I actually am a paying customer of Ulta. Let me correct that- I WAS a customer of Ulta, and now plan to return what I bought- I just won't park in their parking lot when I do i... read more
Business response:
Hi *****! We are so sorry to hear that this was your experience while shopping in our store. Please know that we do not employ tow trucks to service our parking lots. We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear this about your visit.
I did my first online order pickup. Specifically for the free gift. I got the biggest size perfume in order it get free gift. I pickup my order and no free gift? They told me to email ulta in app and they would send it to my house. They mentioned being out since Black Friday. I email and the representative blames the system, the store out of items and said that automatically cancels any promo! And there is nothing they can do about it. Wow! Ethically you should provide what you promised. Or else I wouldnt have purchased the ... read more
Business response:
We understand your frustration, ******** Gift With Purchase offers are while supplies last and must be added prior to checkout. Upon review of your order, a gift with purchase was not added. Additionally, if a store location is out of stock of the gift, we recommend contacting another location and returning and repurchasing the item with the gift. We truly appreciate your feedback, as we're always looking to improve our services, and hope your next experience with Ulta Beauty is a more positive one.
Im writing this review because I am disappointed I did not receive my free gift with online purchase on Black Friday. I bought extra items to qualify for the gift. I emailed the appropriate customer service email and was told theres nothing they can do lol. Never mind that Im spammed with emails every single day offering free gifts. They could have literally sent me any free gift and I would have been satisfied. Instead, I was told nothing could be done *eyeee rollll* So because I am really that *****, I went out of my way t... read more
Business response:
We understand your frustration, *****. Gift With Purchase offers are while supplies last and must be added prior to checkout. Upon review of your order, a gift with purchase was not added. We hope your next experience with Ulta Beauty is a more positive one.
Went to buy about $200 worth of stuff during the holidays so they were on holiday hours and came in about 20 min before closing and had 10 min left when the music was turned off on me and a salesperson said can I get anything for u we are closing. Just decided to leave with $20 lip gloss and went to Dillards for the rest. I would never keep anyone after closing time bc I work in a restaurant so I get it but I was watching my watch and felt like it was really rude to cut me off when I had 10 min left
Business response:
We're sorry to hear you were disappointed by your recent visit to our store, ******. If you have any additional feedback to share, please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** so that we can assist you.
Received order missing one item and the other products have some black oily looking residue on them. Just disturbing. Box was not tampered with and the bottles were in plastic like that. **************** return policy is stressful! Definitely would not recommend or shop Ulta Beauty again.
Business response:
We're sorry to hear you were disappointed with your recent experience with us, ******. We apologize that your order arrived in less than satisfactory conditions, and see that our team was able to help you with replacement items. We also appreciate you returning those original items in order for our team to look into this further. We hope your next experience with Ulta Beauty will be a more positive one!
On 12/05/21 an employee at Ulta Beauty discriminated against me, by refusing to give me a lipstick color that she believed was too light for my skintone. I was at the Mac counter. I asked for the color twig. The associate claimed that she was out of the color. I asked for a similar color. The associate started trying colors on her skin instead of mine, and replied these are too light. She gave me a weird look. I thanked her and left. I contacted management at the store in regards to the incident. She claimed there was no suc... read more
Business response:
This isn't what we want to hear, ********. We will always stand for equality, inclusivity and acceptance, and strive to provide a welcoming environment to all our guests. Wed like to talk more with you about this, and will be reaching out via email to connect.
This company needs to get a clue! I don't know how they are still in business after reading all the complaints on how they handle online orders.. I ordered something on 11/16....got confirmation on 11/19 that it shipped.. tracking was provided.. when I clicked on the link, it stated they were waiting for the carrier to pick up the order.. I then went to the carriers website with the tracking number and it stated it wasn't a valid tracking number. At this time, my credit card was charged for the full amount of the order. I ca... read more
Business response:
We're sorry to hear you were disappointed with your recent experience with us, ***. We do need to allow our carriers the full delivery window of **** business days, as stated on our website, to complete the delivery before we are able to assist further. We do see a member of our team was able to assist you, and hope your next experience with Ulta Beauty is a positive one.
Online they advertise a free gift with purchase yesterday I tried to take Atvantage of the 21 piece sample gift with order and did not get the offer. I reached out to customer service via chat and emails and they finally said it was a supply issue. This is the second time this has happened to me they bait you with a free gift then tell you they ran out . Yet the offer stays on their site..
Business response:
We're sorry to hear you were disappointed by your recent experience with us, Samar. Gift?With?Purchase offers are while supplies last and must be added prior to checkout. Upon review of your order receipt, the *** was not added to your orders prior to checkout. We hope your next experience with Ulta Beauty will be a positive one.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.8 star rating with 963 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
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