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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The worst company on the planet,inhuman customer service and *****.I explained to them that i had an accident and i am temporary disabled can't work and don't even have money for food it took like two days to wait for manager to call me cause i was late and they were charging me fees on top and threatened me they will: We hereby make immediate demand for full payment in the amount of $150.13. If full payment is not received within 15 days, your right to use storage room **** shall be terminated, a $50.00 lien processing fee ... read more
Business response:
Hello Andy, I am sorry about your accident and hope you are doing better. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul has terrible customer service. Gave my son a trail ND when he got home found a nasty couch and chair in side. Then told him he would have to dispose of it and only give him a 50$ rebate. It would cost much more than that! He spent a $1000. to rent the uhaul and is now left with a problem!Customer service is terrible and of no help!
Business response:
Hello Rose. I am terribly sorry to hear about your son's rental experience. Unfortunately, I am not able to locate his rental contract using the information provided in your review. Please have your son contact us so we can have the appropriate management team address this directly with him. I apologize again for any inconvenience he experienced.
Up until I returned my 2 empty boxes I was satisfied HOWEVER, right after they were taken away the driver called me and insisted i give him my credit card # for the fee of 300+tax. I was given no **** or explanation for this outrageous charge.I have called uhaul several time and chatted on the internet with them and have gotten no resolution to this. Instead they have lied about "trying to contact me several times" and have promised that a supervisor would call me "in a few minutes" then it was "by the end of the day" but no... read more
Business response:
Hello *** I am sorry about the issue you with the **Box delivery fees. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-Haul from here about 6 months ago from Santa ******. I purchased insurance just in case. Everything went smooth regarding my move. Returned the U-Haul van and it got inspected when returned and they told me everything is fine. A few months later they mailed me a **** of over $1500 that I damaged the mom's attic part which is not covered by insurance. I would be ok paying that **** if I did cause the damage which I am 100% sure I didn't as it would be impossible to not notice. They told me that it was my fault th... read more
Business response:
Hello ****,We reached out to Repwest about this issue and were provided the following information for you.U-Haul International appreciates feedback from the customers. As stated in our correspondence outside of this forum, customers are given the opportunity to inspect their designated equipment prior to leaving the rental location through a texted link. This procedure ensures that the customer is receiving the equipment in the same condition of the photos as well as to verifying mileage and gas. Unfortunately, in this case,... read more
My wife and I recently moved from one state to another due to COVID and my company allowing remote work. So, we opted to use U-Haul for our move. Online, we selected a one-way destination and was presented an option for a 9 ft van. We reserved that booking. We pick up the van and we were given instructions to return the van with a full gas tank at a specific out-of-state location. When we arrived at the out-of-state destination to return the van we were told we werent supposed to leave the original city with the van! Our 300... read more
Business response:
Hello *******. I am sorry you are having to deal with this issue. I sent you a separate email requesting additional information so we can have the appropriate management team address this directly with you.
Reserved a 4x8 days in advance, arrived and they only had a 5x8 trailer and the business was closed the next day so we had to take it or get nothing. Called Uhaul and they wanted us to drive over an hour each way to swap out the 5x8 for the 4x8. When I explained we did not have time to do that the day before we needed to leave town, the customer service person disconnected the call- hung up on me. All of the horrible reviews are accurate when dealing with their corporate team.
Business response:
Hello *****. I am sorry for any issues this caused you. I sent you a separate email asking for more information about the rental. I apologize again for the inconvenience this caused you.
U-Haul is a garbage company. Twice now I have had U-Haul make major changes to my reservation without my consent. The first time, they tried to change my return location to one 30 minutes farther away than the return location I selected when I made the booking. Now, I have pulled up to the location where I was to pick up my truck, only to get a notification from the app that I am in the wrong location because they changed my pickup location without even alerting me, let alone confirming I am ok with the change. They also cha... read more
Business response:
Hello ******** I am sorry about the issues you had with your rentals. Your concern about the pickup location has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul nightmare ** Beware of U-Haul false reservation & promises**. I reserved a U-Haul car transporter from U-Haul website Nov. 13 2021. I traveled from South Carolina and was planning on picking up the car transporter on 11/27/21 from local U-Haul dealer in *************** (one way). I called the *********** dealer on 11/18/21 and they had 3 car hauler at their facility. On the morning of 11/26/21 I received a call to inform me that no car transporters were available near me and the closest one is 84 miles away. I express... read more
Business response:
Hello Sylvain, I am sorry about the problem with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Very bad service when it comes to an accident. Warning: they charge you $150 deductible even if the other person is at fault! Then it's up to YOU to contact the other drivers insurance to get your $150 back!I rented a U-Haul truck supposedly for $19.95 plus $.69/mile X 76 miles = $54.44. So the charge should be $19.95 + $54.44 mileage + $16.37 tax + $1.00 environmental fee = $96.76. ACTUAL CHARGE was $249.76. So it's $96.76 + $150 + $3 mystery charge (no explanation for this extra $3). I talked to the manager and asked for a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental charges and I hope you are ok from the accident. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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