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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
they need to learn how to charge accordingly the mistake was made on their end as they are trying to overcharge me for their mis communication on therw paper work
Business response:
Hello ******, I am sorry about the issues you had with your charges. I sent you a separate email requesting additional information because I was not able to location a contract using the information listed in the review. I apologize again for any inconvenience.
HORRIBLE CUSTOMER SERVICE FROM ****** AND EVEN WORSE FROM ******** THE SUPPOSED MANAGER. ITS LIKE THESE TWO WOMEN JUST DIDNT WANT ME TO RENT A VAN. I CAME IN TO GET A VAN TO MOVE MY NEW NEW MACHINARY FOR MY SMALL BUSINESS & AFTER STATING A MILLION TIMES THAT I NEEDED A "MAJOR CREDIT ****" TO RENT THE VEHICLE ****** PROCEEDED TO TELL ME MY **** CREDIT **** WAS NOT A CREDIT **** AND THE SUPOSSED MANAGER ******** WITHOUT EVEN LOOKING AT THE **** CALLED IT A DEBIT **** AND CALLED ME OUT OF LINE FOR BEING UPSET. WHAT KIND OF JOKE... read more
Business response:
Hello *******I am sorry about the issues you had when trying to rent from U-Haul. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My info was stolen and then used at the north saint **** location. Not sure how someone named ****** was able to rent a 20ft truck using my credit card numbers. Not even the physical credit card but just the numbers. So clearly no ID verification is required to match or even be seen by any employee upon getting keys. I contacted the customer service multiple times to report that their vehicle was rented by someone else i didn't know using my credit card, they said they would flag the vehicle. I then got a text reply from uha... read more
Business response:
Hello ******, I am sorry about what happened. I sent you a separate email requesting some additional information. I apologize again for any inconvenience.
Terrible customer service. Here's my experience:Called the store during working hours (about 2PM) to have a trailer hitch put on my automobile for a bike rack. No answer. Got the national answering service instead who said they could help me. *********************** proceeded to fumble and bumble through the process, asking me my phone number no less than 3 times, asking what I wanted multiple times, what time and day I wanted the hitch put on multiple times. Eventually we got to the place where I had a reservation to put my... read more
Business response:
Hello ****, I am sorry you had so many issues with the hitch appointment. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul reservation system is useless. Why even have a reservation system if you can't deliver on reserving trucks for people that try to reserve one; that is your business, logistics. If you can't provide on reservations then you shouldn't take the reservation; or give a bigger window of return to allow for margin of error. I reserved a 20' truck a full week in advance to be notified the day prior around 3:30pm that truck won't be avail for 11 am pickup, but a larger truck 26' at a different location but only avail a 1pm, to ... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
It's insane how u guys will charge a 5 dollar per gallon fee for having less gas but can't reimburse for accidentally filling up past the fill ****
Business response:
Hello *****I am sorry about the issue you have with the fuel policy. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul reservation system is a joke. Dont expect to get your truck at the location you reserved it at. Dont expect to get it for the price you reserved it at. What a joke. I reserved a 20 truck a month ago. Now, today, the day before our move. They call and say they dont have the truck, but that I can get the closest one on Whidbey Island. Yea, you heard that right. They forced me into a position where I had to spend 6 hours on a friday after work waiting for ferries, paying $60 for the ferry, to get the truck I reserved a m... read more
Business response:
Hello ****, I am sorry about the issues you had with reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We are currently relocating from ********** to Arizona and ordered a moving truck to pick up ,confirmed email was sent ,the manager in the location promised the truck would be avail for pick up as he knew we were coming from out of state.Not to worry they have everything in order for our move.On the drive in U-haul called to let us know they did NOT have a truck avail for us to pick up but they were looking for one and would let us know if they found one as we are driving all the way from ********************* staff in the *... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation and how it was handled. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I used their company Moving Help to hire a company to bring two Uhaul boxes to load and move. Only one box was brought, but I was still charged for two. Everyone Ive talked to from the the companies have blamed the others and no one will refund my money. I would never recommend this business or moving help!
Business response:
Hello *****, I am sorry about the issues you had with the charges from the Moving Help provider. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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