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U-Haul Trailer Hitches
- Automotive
- Klamath Falls, OR
About this business
Location details
2528 Washburn Way, Klamath Falls, OR, 97603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We rented a trailer online; and somehow an order for "Moving Supplies for a 20' truck" was entered. When I contacted Uhaul, they said the order form is automatically populated as a CONVENIENCE, and the customer must check the box "NO, I do not need these supplies, or the order is created. They gave me the option of returning the items, but I explained they were delivered to our old address, and we now live 600 miles away. They stood by their policy of creating the order for supplies. This is FRAUD. I disputed the charge with... read more
Business response:
Hello ******, I am sorry about the issues you had with your online order. When making the reservation, you have to select either "Add These Supplies" or "No thanks, I do not need supplies" in order to proceed with the reservation. I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a trailer online; and somehow an order for "Moving Supplies for a 20' truck" was entered. When I contacted Uhaul, they said the order form is automatically populated as a CONVENIENCE, and the customer must check the box "NO, I do not need these supplies, or the order is created. They gave me the option of returning the items, but I explained they were delivered to our old address, and we now live 600 miles away. They stood by their policy of creating the order for supplies. This is FRAUD. I disputed the charge with... read more
Business response:
Hello ******, I am sorry about the issues you had with your online order. When making the reservation, you have to select either "Add These Supplies" or "No thanks, I do not need supplies" in order to proceed with the reservation. I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a trailer online; and somehow an order for "Moving Supplies for a 20' truck" was entered. When I contacted Uhaul, they said the order form is automatically populated as a CONVENIENCE, and the customer must check the box "NO, I do not need these supplies, or the order is created. They gave me the option of returning the items, but I explained they were delivered to our old address, and we now live 600 miles away. They stood by their policy of creating the order for supplies. This is FRAUD. I disputed the charge with... read more
Business response:
Hello ******, I am sorry about the issues you had with your online order. When making the reservation, you have to select either "Add These Supplies" or "No thanks, I do not need supplies" in order to proceed with the reservation. I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give U-Haul negative stars, I would. DO NOT use their UBox pod service if youre planning a cross country move. We moved from MO to MA & no one knows where our pods are. U-Haul corporate says they reached our destination one day late, but theyre not here. Our local U-Haul says they cant even accommodate a trailer so theyre not here. We dont have clothes, beds, desks. Were missing work & sleeping on air mattresses. And zero answers from *************************** are out $3018 & all our stuff. What I DO have is no ... read more
Business response:
Hello ******. I apologize for any issues or confusion with your U-Boxes. They are at U-Haul ********************************************* Of ***** **************************************************** **************. If you want to schedule delivery, you can call your local scheduling office at **************. I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish I could give them zero stars....I rented a truck from them to go to ************ ** when we got there the drop off location in ************ ** was closer so we called the number on the paper that they gave ** and ask them if it was ok to drop it off there, they told ** yes it was ,when got to the drop off location in ************ we called them again and ask the lady again "are you sure it is ok to drop it off at said location" she replied yes as long as you let us ( uhaul) know the location...now UHAUL STOLE 300$ OUT... read more
Business response:
Hello Adreienne. I apologize for any issues you had with the drop-off charges. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish I could give them zero stars....I rented a truck from them to go to ************ ** when we got there the drop off location in ************ ** was closer so we called the number on the paper that they gave ** and ask them if it was ok to drop it off there, they told ** yes it was ,when got to the drop off location in ************ we called them again and ask the lady again "are you sure it is ok to drop it off at said location" she replied yes as long as you let us ( uhaul) know the location...now UHAUL STOLE 300$ OUT... read more
Business response:
Hello Adreienne. I apologize for any issues you had with the drop-off charges. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 764 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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