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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Rented a moving truck a week in advance for a full 24 hours knowing it would be busy. I recieved a confirmation email. Then the day before my move i recieved another email stating my order had been "updated" to a 12 hour order (didn't even get a discount for the redused time), during the middle of the night. I requested a dolly which they didn't have, and was told a price quote that was less than a 3rd whar i actually paid. The self return broke and took half an hour to find my order while i was trying to return my truck wel... read more
Business response:
Hello ****/*****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This is the worst establishment I have ever been involved with. I booked a reservation a month in advance and called to confirm my reservation. I get there and they tell me they don't have any trucks available for me. They then stated my appointment was scheduled for the next day. I proceeded to show my two confirmations and the owner and coworker were completely rude and basically told me they wouldn't do anything about it and gave me customer service number. This place should not be in business.
Business response:
Hello Najee, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Changed the **Box delivery date on the day they were supposed to arrive with no notification. They had even called multiple times in advance to confirm the delivery date and details. It's VERY difficult to reach anyone for customer service support. Long wait times and you get hung up on multiple times. Horrible experience. Will not be using U-Haul again and I do not recommend U-Haul to anyone. Adhering to dates and details is critical for moving services, U-Haul really misses the ****.
Business response:
Hello ****** I am sorry about the issues you are having with your U-Box. Your concern has been documented and forwarded to the management team to address directly with you.
Your Company grossly over charges for Trailers leaving ******** ** on Vancouver Island to the Mainland is unjustified. I rented a 6' X 12' Trailer.******** ** to ******* **, $2537.00 was what I was charged, If I would have went to ******* ******* from ******** ** it is $489.00.It seems that if you live on Vancouver Island you are at the mercy of Uhaul and will be overcharged solely because they have a monopoly on Vancouver Island. On top of that the Ferry charges for vehicles and trailer are increased. Whatever matrix you ar... read more
Business response:
Hello *******, I am sorry about the issue with the trailer rates. One-Way move rates are determined by a combination of trailer size, point of origin, destination and the date of the move. Supply and demand have a direct impact on the rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Called national 800 number and completed an order for a Ubox. Was told local office would call the day before to finalize delivery window. Never got a call or text. Day of scheduled delivery, we had to call and wait on hold for 20+ minutes to then be told we would not be receiving a box. I am convinced that we would have never known had we not called them. Uhaul left us completely stranded!! Terrible customer service!! Will not use them ever again!
Business response:
Hello *****, I am sorry to hear your reservation turned out like that. Unfortunately, I was not able to locate the order using the information provided in this review. If you will provide the details of the reservation, we can have management address this issue. I apologize again for any inconvenience this caused you.
Sad company locked into poor customer service based on a monopoly in several aspects of the moving rental business. I predict they will be going out of business soon as any business with this poor customer care can only stay in the market for so long...
Business response:
Hello ******, I am sorry there were any problems. Please let us know how we can help you to address what happened. I apologize again for any inconvenience you were caused.
I am highly disappointed and my kids have to suffer for there incompetence. I reserved a 20 foot truck more then a week out and thought I could just come and pick it up, was I in for a ride. It started when I got a call a day before picking it up by a lady running the ********** ** store. She told me my uhaul wouldnt be available for pick up at the location up the road and I would have to drive an hour to ********** to pick one up. I told her I was pressed for time as I had to move from ** to *******, *******. She was nice a... read more
Business response:
Hello ****** I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the problems this caused you and your family.
I had a reservation for a 4'X7' trailer and was disappointed to discover that it was only 3'3" wide. Since it did not meet my needs, I needed to cancel the contract and spend additional time waiting in line to be served for a different trailer. U-Haul's misrepresentation of its trailer dimensions constitutes fraud and deceit. This policy of fraud needs to change.
Business response:
Hello *******, I apologize you had an issue with the trailer size. The website does list the inside dimensions for that trailer as 7'8" x 3'4" (LxW). Also posted on uhaul.com is "All rental truck and trailer measurements are approximate. The equipment you receive *** vary in size, based on the engineering/design specifications of multiple-production models." I apologize again for any inconvenience this caused you.
If I could give them 0 stars, I would. Made a reservation online 10 days prior to needing to rent the equipment. The email confirmation stated I would receive a call from scheduling the following day by 6 pm. No call came. About a week before, I contacted the local place where I wanted to pick up the trailer. They had not received my request, but told me that was normal and not to worry I should get an email confirmation 24 hours before the pick up time. The day before came and still no confirmation so I again called the loc... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 763 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 8:00 p.m.
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