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U-Haul Trailer Hitches

1.1

About this business

Location details

4320 US-101, Gearhart, OR, 97138, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:00 a.m. to 7:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
1.1763 reviews
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Autumn I's profile image
Autumn I 
2 years ago

This regards Order # ********. Overall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, ** in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock ... read more

Business response:

Hello Autumn, I am sorry about the issues you had with your U-Box order. I reviewed the existing complaint file and see a member of management already reached out to about these issues. If you need further assistance, please respond to the email they sent you. I apologize again for any inconvenience. 

Joe F's profile image
Joe F 
2 years ago

Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service. 

Business response:

Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Lori M's profile image
Lori M 
2 years ago

Uhaul booked my reservation incorrectly so I cant use them. I booked in May for Aug and now I cant use them. Poor business 

Business response:

Hello ****. I apologize for any issues you had with the reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Joe F's profile image
Joe F 
2 years ago

Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service. 

Business response:

Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Autumn I's profile image
Autumn I 
2 years ago

This regards Order # ********. Overall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, ** in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock ... read more

Business response:

Hello Autumn, I am sorry about the issues you had with your U-Box order. I reviewed the existing complaint file and see a member of management already reached out to about these issues. If you need further assistance, please respond to the email they sent you. I apologize again for any inconvenience. 

Joe F's profile image
Joe F 
2 years ago

Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service. 

Business response:

Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Autumn I's profile image
Autumn I 
2 years ago

This regards Order # ********. Overall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, ** in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock ... read more

Business response:

Hello Autumn, I am sorry about the issues you had with your U-Box order. I reviewed the existing complaint file and see a member of management already reached out to about these issues. If you need further assistance, please respond to the email they sent you. I apologize again for any inconvenience. 

Joe F's profile image
Joe F 
2 years ago

Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service. 

Business response:

Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Lori M's profile image
Lori M 
2 years ago

Uhaul booked my reservation incorrectly so I cant use them. I booked in May for Aug and now I cant use them. Poor business 

Business response:

Hello ****. I apologize for any issues you had with the reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Frequently asked questions about U-Haul Trailer Hitches

How is U-Haul Trailer Hitches rated?

U-Haul Trailer Hitches has a 1.1 star rating with 763 reviews. 

When is U-Haul Trailer Hitches open?

U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m. 

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