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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Terrible I checked in on line 3 weeks ago was charged and now 3 weeks later they charged me again. I called and had to stay on hold for ************************************************************** 3 business days and then god only knows when Ill get my money back. This should not have been an issue. I will never rent from them again.
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I regraded to have hitch installed at U-Haul ******************************************************************************* did NOT even put screws back and also cut a huge whole underneath my car (more than twice big as they recommended on their ******* video) @5:16 of the following video https://www.*******.com/watch?v=IB9X4NYqrtk In addition, I contacted them and got no responses (4 months so far)Irresponsible people you should avoid going
Business response:
Hello Han, I am sorry about the issues you had with the hitch installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They changed our guaranteed reservation location and size of vehicle less than 24 hours before pick up time. Not only did they change the location, it was like a half hour further away. And we were guaranteed a 15' truck and they switched it to a 26' truck. We told them we needed smaller and closer and they told us that we had to take that truck or cancel. We cancelled. Just overall a very poor experience. We will use Penske from now on. They broke a guaranteed contract.
Business response:
Hello Shar, I am sorry about the issues you had with the reservation. I sent you a separate email asking for additional information.I apologize again for any inconvenience.
This charge is UNACCEPTABLE and nearly DOUBLE THE ESTIMATED AMOUNT I WAS QUOTED.I decided to rent this truck with the assumption it would be cheaper to move the furniture myself rather than hire someone. It turns out the charge was MORE, AND I had to do the heavy lifting myself. Your fees are extremely misleading, which makes it impossible for the consumer to make well informed decisions. I have been using Uhaul for years and have never ran into any issues like this. Unless youre able to reduce some of these charges, I will ... read more
Business response:
Hello ****, I apologize for any confusion with your rates. When you made the reservation online, the system breaks down the rental period rate, the per mile rate, and the optional damage coverage rate when you make your selections and again in the shopping cart before you complete the reservation. The shopping cart also includes the following statement All rates are in ** dollars and do not include sales tax or shipping unless otherwise noted. I documented your concern and forwarded it to the appropriate management team to a... read more
Fuel charge is "21Liter by 14.5miles" which means 21(liter) /23.335(km)= 89.999km/100L Which means:89.99(L)/100km for **** 15' box truck (V8) engine ( one regular refrigerator moving, in **** hrs include pickup* return equipment travel time ??I really don't know **** ************************ * "****" are both famous and big company of ***???? Who are so "ridiculous or stupid" !??Absolutely I want my money back * fight to robbery action for all ********????!
Business response:
Hello Major, I am sorry about the issue you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I believe I was over charged for this rental truck for ******. I called for two weeks on way I was charged so high but no answer. Today I was on hold for 33 minutes to be hang up on before answering my question that I was charged 30 dollars more and the first U-Haul business was so disrespectful so I didn't use his business but this business on ************************ is over charging for miles when truck was sitting overnight without driving until morning of use.
Business response:
Hello *******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them zero, or even negative stars, I would. We used U-Haul to move from Missouri to Oregon and it was the biggest hassle Ive ever experienced. Not only did their road side assistance have over a 3 hour wait time with no one even answering or calling us back until the next day, but their trailer damaged my car due to it being put on by the company improperly. We ended up having to buy TWO trailers as one got damaged in the drive, again by being hooked up incorrectly, and we were not reimbursed for either the s... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. I was not able to find the rental contract using the information provided in this review and have sent you a separate email asking for the information needed to find said contract so the issues can be addressed. I apologize again for any problems during this rental.
Horrible customer service. Over charged due to them not checking my truck in the same day it was returned. Spent hours on the phone trying to get this resolved. Will never use haul again after the way I was treated.
Business response:
Hello *****, I am sorry about the issues you had with your charges. I reviewed the existing complaint file and see this has already been addressed. I apologize again for any inconvenience.
I have used this location several times over the years. Lately, I have been overcharged for gas TWICE. Don't think you can call their phone number about this........you will be on a one hour hold, and then get cut off and have to start all over again. No, you have to drive there and wait in line, and spend an hour getting the overcharge fixed. Oh, and make sure you take LOTS of photos. When I went back today, I was treated like a lying criminal until I showed my photos; it was very upsetting. The dismissive attitudes come fr... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 763 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 8:00 p.m.
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