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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Uhaul called us less than 24 hours before we were scheduled to pick up a 26 foot truck for a cross country move to make us pickup a truck over an hour away. We scheduled the truck weeks ago and then they wait till the day before to call to stay no uhaul location out of over 20 local locations had this size truck for us. They offered $50 for the hassle. That won't cover the gas just to drive the truck back to our home to pack it, let alone over 2 hours in driving we don't have on a busy day of packing. This is incredibly inco... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservation. I reviewed existing complaint file and it appears this issue has been resolved. If you continue to have an issue, please let us know. I apologize again for any inconvenience.
Hello, just let you know i want to give very low bad review with uhaul, because we been on the phone with customer service for hour so many time and they changed locations everywhere but our stuff with containers are in ********** and my family friends been trying to communicate with uhaul and we ended up no promises for bring our stuffs to new place after we been telling them new address and they don't keep their word and emailed and also we been waiting for long time after they said will drop our containers and trailer too... read more
Business response:
Hello ****** I am sorry about the issues you've had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
From the beginning, this process was horrible. I paid to have the boxes delivered to my house and ordered that to happen. The Richfield UHaul then calls me two days later and says they cannot deliver all of the boxes at once, because they don't have enough trailers. The number of trailers for UHaul boxes is not my problem - I paid for the service because I needed all of the boxes to be at my house for movers. They call again and say they can do it. Then I call to confirm the day before and am informed they cannot provide all... read more
Business response:
Hello ****** I am sorry about the issues you had with your U-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Awful Ubox experience has made my recent move a nightmare. I reserved 2 Uboxes that I used to load and pack from my origin location in ** with the final destination of MA (Aug 16 2021 guaranteed arrival). Only one of my boxes was shipped to MA and Uhaul accidentally left my other Ubox in NC (no explanation why). No one notified me that my second container had not shipped. I only found out that my second container was still in NC after I called the end of Aug to schedule an unloading (which I had planned to have movers help u... read more
Business response:
Hello EJ, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently rented a Uhaul truck. I chatted online and talked to *************************, a Live Chat Agent. She was very helpful. She solved my problem. I recommend using Uhaul services and using their online chat feature, if you encounter any problems.
Business response:
Hello ******* I am sorry about the issues you had but am glad to hear the chat agent was able to assist you with a resolution. Thank you for letting us know and I passed this information to the Chat Manager.
I had reserved 2 26ft trucks several weeks ago. Fearing the worst due to text from haul wanting me to drive 2 hours to pick up one of the two trucks, I called the location haul had sent where I would have picked up the two trucks. The gentleman on the other end said he had no idea why Uhaul said his location was where I was to pick them up. He said they no longer are associated with haul due to all the troubles they had with them.I then called the 800 number for Uhaul to see what the h*** was going on. The person on the othe... read more
Business response:
Hello ****, I am sorry about the scheduling issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a car dolly from U-Haul, And rented it for one day. I picked it up Saturday morning and returned it the same day at 1 PM. When I returned it the U-Haul employee help me disconnect the car dolly from my truck and told me I was good to go. The next day I received a late fee charge of $20 because they said I didnt return the U-Haul until Sunday morning, when I had actually returned it early Saturday afternoon.
Business response:
Hello ***, I am sorry about the issues you had with the rental charges. Upon review of the rental contract, I see this issue has already been addressed and resolved by the location management team. I apologize again for any inconvenience.
I picked up a truck to use for my move to ********. Upon leaving, I noticed that most of the oil was on the ground, so I asked roadside assistance for help. I called multiple (20) times, and I was given an estimated arrival time of 120 minutes each time. My first call was around 7:30 pm PDT. During one of my many calls, roadside assistance told me that a tech had already come by. They didn't. A tech eventually showed up the following morning, around 10 am, and stated that the oil filter wasn't installed properly, which led t... read more
Business response:
Hello *******, I am sorry about the issues you had with the truck. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a U Haul truck and Moving help using the U Haul website on approximately August 17, 2021 which was approximately two weeks prior to my move date of August 30, 2021. At the time I reserved the truck the only location that had the size truck I needed was located on ************** in ******, ** and the earliest time the website would accept for pick up was 10:30 a.m. Based on that pick-up time I scheduled the Moving Help through the same website at the same time to arrive at 11:30 a.m. that day and I reserved 3 crew ... read more
Business response:
Hello ******, I am sorry about the issues you had during your rental. Your concerns have been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 763 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 8:00 p.m.
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