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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Terrible and frustrating experience. The location wouldn't honor the written quote I showed them, and sent me away empty handed when I told them that I would file a claim for the extra.Quoted price: $426 Price they tried to charge: $570 Price eventually paid at a different location and after much grief: $330 WTF? Is that any way to run a business?
Business response:
Hello ****, I am sorry about the issues you had with trying to have ********** honored. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This uhaul *****. Does not allow one way rentals. Only round trip. So must return it back to there site. Thats blows. Not how uhaul supposed to be. At the uhaul off **** w international speedway in ************ flordia
Business response:
Hello *****. I apologize for any issues with your rental details. Unfortunately, I was not able to find the rental in question using the information in the review. Please provide the order number and name on the order so we can look further into this for you. I apologize again for any inconvenience.
On July 2nd, 2023, I received a text message of possible water damage to my storage unit. So, on July 3rd, I went to the U-Haul storage facility and an insurance adjuster was with me as we inspected my unit. The damaged items were thrown out and everything else was placed back in my unit. I was told by the insurance adjuster that the items that did not sustain damage would be moved to a different storage unit. On the bottom left corner of the storage unit inspection form, the adjuster wrote pending Ubox. I entrusted my perso... read more
We have used U-haul many times in the past. We generally have always had a good experience. We recently rented a 4x8 cargo trailer for a family vacation from *************** to ************. The cost was around $150.00. We are now getting ready to go home and the same size trailer from ************ to *************** is $715.00. That is a 400% increase. We are going the same amount of miles and could even possible get the same trailer but have to spend $550.00 more. I tried to get clarification on why such a big price differ... read more
I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told ... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This specific branch of U-Haul charged me for an entire extra day after we returned the U-haul 40 minutes late even though we were physically at the U-haul drop-off within their supposed time barrier of around 30 mins (according to U-Haul ****************** We missed the time cut-off because the online check-in process takes a long time and the location was quite busy. It took a minute to figure out where we needed to park to begin the check-in process. We were supposed to return the truck at 8:00 am and we arrived around 8:... read more
Business response:
Hello ******, I am sorry about the issues you had with the charges. Unfortunately, I was not able to locate the order using the information in the review. Please provide the name on the order as well as the order number so we can review the charges. I apologize again for any inconvenience.
I went on line last week to order a rental from U-Haul and *********** for Saturday, July 29th. I live in ************* and was driving down to help my son move from *********** to ******. I initially ordered the truck for 10:30 a.m. and had planned to help him move and get back home on the same day. At approximately 4:00 pm on Friday. I was notified that the truck would be available for pickup at 12:30. Showed up at the U-Haul location at approximately 12:40 and was told the truck was not there. It was supposed to have been... read more
Business response:
Hello *****, I am sorry about the multiple issues you had with your reservation/rental. I issued a $50 Reservation Guarantee credit for these problems. Normally this reflects on your card within five business days. I apologize again for any inconvenience.
Where do I begin. 1st why are these people working this U-Haul definitely needs to go and review these employees. This place is the worst customer service. I basically was bullied then threaten during my inquiry about the possibility of renting an equipment. *************************************************************** ************** All because my husband and I spoke with each other regarding how a female employee was being extremely rude to another customer. She over heard us talking- so she approach us with a very treat... read more
Business response:
Hello *****, I am sorry about the issues you had at the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a uhaul from a location then. two days later they called and said there were no rentals, they were overbooked. Uhaul wanted us to go an hour out of our way to rent one. We decided on another location and was told wed get free miles because they messed up. When we went to rent the uhaul they wouldnt give us our original miles, that they had promised free. We spent over an hour trying to get our free miles. *** didnt get them. The lady said she could cancel our reservation, even though it was their fault. We had to h... read more
Business response:
Hello ***, I am sorry about the issues you had with your reservation. There were additional miles added to your rental but I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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