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U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Bend certified U-Haul Hitch Center.
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I took the u-haul truck in yesterday and the U haul personnel told me how much gas to put in the truck for refill. We went to gas station, met another uhaul staff member, they also told us how much fuel to refill...Gomart....1/2 mile away. We refilled the truck and returned the truck. The last uhaul staff member was extremely rude yelling at us. We remembered him from last May 2020, because he took our truck in then. Extremely unprofessional. I called and spoke w the manager of the local uhaul, Mickey. She tried to inform me... read more
Business response:
Hello Melissa, I'm sorry about the issues you had while returning your rental. The fuel charge refund has been submitted. Once it is approved, it normally takes 3 - 5 business days to reflect on the card account. I apologize again for any inconvenience or problem this has caused you.
We scheduled an appointment with Uhaul to install a hitch to pull a trailer for our long distance move with small children. First appointment created 4/20/2021 to install a hitch in 4/28/2021 for moving on May 1. The Uhaul location calls the day of saying they don’t have the part. Instead of making the appointment and charging me for a location that doesn’t have the part, I could have gone with another company who could have installed it already. At least if they could let me know a day or two before, we could have scheduled... read more
Business response:
Hello Justin, I'm sorry about the issues you had with your hitch reservation. We have located your contract which has been forwarded to management for review. Please contact (301) 977-4130 if you have additional questions about your complaint.
You are an absolutely horrible company. You cancelled on me twice even though I booked weeks in advance. Every customer service rep & manager (except for Corporate) couldn’t have cared less what situation this put us in. They just told me they wouldn’t do anything for me and my crying for management would do nothing for the situation. So I just hope you know that is what your customer service looks like, absolute garbage. They told me they had a truck for me in the weeks up to my reservation. Then after they cancel on me, I ... read more
Business response:
Hello Lindsey, I am sorry you had those problems with your reservation and how it was handled. We have located your reservation which has been forwarded to management for review. Please contact (800) 332-1190 if you have additional questions about your complaint.
U-Haul forced us to drive 120 miles to pickup truck. The day before our 5 day drive from OR to MN, U-Haul called and said the truck we had rented would only be available at a location 120 miles further than the location on our reservation. That was 4 hours of additional driving and gas for my wife and I the day before out trip. Customer Service foul up. When customer service was telling us we had to drive 120 miles out of our way to get the moving truck, they said they would set up an extra day and mileage on our contract. W... read more
Business response:
Hello Russ, I am sorry about the issues you had with your rental. You were sent a separate email with more information about your concern and if you have any additional questions, please feel free to respond to that email.
I had a rental reservation #91213950, made it over a month ago, for a wedding event this weekend. Get call from Boise, Idaho office telling me the trailer is in Mt. Home and I can driver 1 1/2 hours to get it and come back and they will let me drop it off with them when I am done. They will also give me an extra day for free. The contract I had was to pick up local, if you know the trailer is there the good business practice is to go pick it up and make it available on the date in the contract. They would not, asked for the ... read more
Business response:
Hello Kelly, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (800) 632-8008 if you have additional questions about your complaint.
I made an online reservation for a 6x12 trailer on Feb 21s to be picked up in or near Arvada, CO on 4/29t. I got an email confirmation stating someone would contact me 4/28 the day prior to my 4/29 pickup. I got a call on 4/28 saying my pickup location is in Glenwood Springs - a 4 hour drive from my house. The lady on the phone was not helpful when I explained I could not drive 4 hours away and then 4 hours back to load my move. I then called my local UHaul to explain my situation to see if they might have another type of tr... read more
Business response:
Hello Rebecca, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (833) 450-0095 if you have additional questions about your complaint.
My sister wanted to rent from U-Haul she needed help with the down payment I paid down payment only with no contract no signature in my name my sister didn't pay her balance so they still had my credit card on file even though I didn't have a contract I didn't rent the U-Haul vehicle they took the remaining balance $248.33 out of my account I feel this is a rip off I want to warn others not to provide your credit card unless you are the contractor. I am seeking lawsuit filing with U-Haul I find this is fraud this is a rip of... read more
Business response:
Hello Angie, I am sorry about the issues you had with the payment process. You were sent a separate email about this issue and if you have any other questions or concerns, please feel free to respond to that email. I apologize again for any inconvenience.
Made a reservation one month in advance for a 20ft truck and tow dolly. 2 days before pick up, we called to confirm location of the truck and they told us sorry, no trucks available in your state, of any size. Good luck. No attempt to honor reservation, nothing. This is 2 days before we have to leave. And we are moving across the whole country. If you can not honor reservations, then why do you have them. Moving is stressful enough without the added stress of no way to actually move. I can’t even begin to express my feelings... read more
Business response:
Hello Shellie, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (888) 837-3948 if you have additional questions about your complaint.
We were 4 hours late on a rental return, keys were put in drop box and then got the receipt that we were charged for another FULL 24 hour rental period. Store was closed at 1:00 PM so we were unable to call them once we realized we would be late getting back. Returned the truck and decided to call today to dispute the extra day. Called the store this morning, nothing they can do. Called customer service, they emailed the district manager, manager called me and told me nothing she can do. "Maybe if it was one or two hours lat... read more
Business response:
Hello Kamryn, I am sorry about the issues you had with the rental fees. I found and reviewed your rental order. I sent you a separate email with additional information about your concern and if you have additional questions, please let us know. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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