U-Haul Trailer Hitches

Bruce G 

on BBB

4 years ago

I rented a uhaul 10ft box truck and a car-carrier in Tulsa OK to bring my son's Toyota 4-runner back to Denver. I asked repeatedly in Tulsa if this truck could pull that trailer with a 4-runner on the highway. I was told with a smile "just keep it under 100mph" Well, first the truck only had 1/4 tank of gas, so first stop was a filling station. Then on the highway we quickly discovered the truck had a governor that kept the speed under 75mph - but 90% of our trip was on highways with a 75mph speed limit. 18-wheelers were bee... read more

Igor G 

on BBB

4 years ago

This company is a disaster. I made a reservation for self-storage a month in advance. At the day I came to take the place, they told me they don't have it. And send me to a next U-Haul location 10 miles away, confirming that another location has 25 units available. Representative at other location was really surprised, as I am not the first one who was sent there from the original location, stating that they don't have available units for rent for weeks now. Very disappointed with the service, lying to me and referring me to... read more

Nate B 

on BBB

4 years ago

They sent our uhaul boxes to the wrong storage center. Cost us $2,500 to ship it to the correct location. They never told me the place I was moving to didn't do uhaul boxes. Had to rent a truck unload our boxes into the uhaul truck. Then unload the uhaul truck at our new house. All more expenses. I asked the rep what I did wrong when I placed the order. She said "nothing". I was transferred to a supervisor who was supposed to give me some kind of a refund. Didn't accept they messed up. Was told that her supervisor would now ... read more

Amanda R 

on BBB

4 years ago

I had planned a move from Washington to Michigan and scheduled a trailer two weeks in advance from my move. I received a schedule confirmation via email from U-Haul. The day prior to pick-up I called U-Haul to confirm the pick up location and time. When I called the U-Haul in Kent, WA the representative informed me that there were no trailers available. I asked if this was a mistake and stated I had scheduled one two weeks prior and had received a conformation for the trailer. The representative said that U-Haul has overbook... read more

Ngram13 

on BBB

4 years ago

I booked and paid for a hitch install online. Was contacted by staff and left a message stating I was double booked and the parts were not in stock. After 1.5 hours on the phone with multiple staff (including one that refused to let me speak to a supervisor) attempting to get a refund, a supervisor said the parts were in stock and they could do the install after all. Once the install was completed, the same employee who initially lied about them not being able to do the work "forgot" three of the seven items I paid for until... read more

Marsha E 

on BBB

4 years ago

On May 5, 2021, I rented a 15 foot truck at a Reno/Sparks location (reservation # ********) which was the largest truck available. The truck was to be driven from Reno/Sparks to my home in Morgan Hill, loaded and then driven to Missouri (no trucks were available anywhere in CA for a one-way move). U-haul’s website noted the truck was available and thereafter directed to me to an on-line check-in. The on-line check-in was done and the reservation was prepaid ($2,620 plus taxes). On May 11th U-haul cancelled my reservation say... read more

Kristin D 

on BBB

4 years ago

I made a reservation a month and a half early to reserve a truck. I was told the week prior that they wouldn't have the truck I needed until the day after I requested it, so I changed plans with the movers to accommodate this. I called the business I was renting the uHaul from on multiple occasions, even two days beforehand, to verify that the truck would indeed be available. I was assured that it would be. The day before I was supposed to pick up the truck, uHaul called to tell me that it was no longer available, and that t... read more

Fawn 

on BBB

4 years ago

They lost my reservation, then doubled the price leaving me with no option, no help. I can’t pay an extra $450. I have paid movers (non refundable) and scheduled move out of my apartment, and now they will not honor the price I reserved the trailer at. When I reserved online it said the trailer was reserved but they have a limited number of them and would call me. They didn’t call so today I spent the last 90 minutes on hold and talking to them. I’m in a major jam now because their system erased my info (apparently?) but the... read more

Sabine W. 

on BBB

4 years ago

I had reserved a 15 foot box car rental truck several weeks in advance at the Slippery Rock, PA location. The night before the move, I received a call from a calling center to confirm the rental, but was told my pick up location had changed to a further location, because the original location didn't have a truck available. I was angry, because I had called & reserved the truck in advance & was given no indication that the pick up location would change at the last moment. When I asked to speak to a manager, I was told that th... read more