This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I reserved a uhaul for a move 30 days in advance. They moved the pickup location once but kept the reservation and made no changes. Two businesses days before the move they called and told me that they could not honor the two days that I reserved and could only have it for one day due to fact that the area was very busy. A reservation is a reservation and they should keep it without change if they accept it. What if I didnt pay part of the bill because I dont have enough money. Poor management. They will type a kind response... read more
Business response:
Hello *******, I am sorry about the issues with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give U-Haul negative stars, I would. DO NOT use their UBox pod service if youre planning a cross country move. We moved from MO to MA & no one knows where our pods are. U-Haul corporate says they reached our destination one day late, but theyre not here. Our local U-Haul says they cant even accommodate a trailer so theyre not here. We dont have clothes, beds, desks. Were missing work & sleeping on air mattresses. And zero answers from *************************** are out $3018 & all our stuff. What I DO have is no ... read more
Business response:
Hello ******. I apologize for any issues or confusion with your U-Boxes. They are at U-Haul ********************************************* Of ***** **************************************************** **************. If you want to schedule delivery, you can call your local scheduling office at **************. I apologize again for any inconvenience.
I wish I could give them zero stars....I rented a truck from them to go to ************ ** when we got there the drop off location in ************ ** was closer so we called the number on the paper that they gave ** and ask them if it was ok to drop it off there, they told ** yes it was ,when got to the drop off location in ************ we called them again and ask the lady again "are you sure it is ok to drop it off at said location" she replied yes as long as you let us ( uhaul) know the location...now UHAUL STOLE 300$ OUT... read more
Business response:
Hello Adreienne. I apologize for any issues you had with the drop-off charges. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give U-Haul negative stars, I would. DO NOT use their UBox pod service if youre planning a cross country move. We moved from MO to MA & no one knows where our pods are. U-Haul corporate says they reached our destination one day late, but theyre not here. Our local U-Haul says they cant even accommodate a trailer so theyre not here. We dont have clothes, beds, desks. Were missing work & sleeping on air mattresses. And zero answers from *************************** are out $3018 & all our stuff. What I DO have is no ... read more
Business response:
Hello ******. I apologize for any issues or confusion with your U-Boxes. They are at U-Haul ********************************************* Of ***** **************************************************** **************. If you want to schedule delivery, you can call your local scheduling office at **************. I apologize again for any inconvenience.
If I could give U-Haul negative stars, I would. DO NOT use their UBox pod service if youre planning a cross country move. We moved from MO to MA & no one knows where our pods are. U-Haul corporate says they reached our destination one day late, but theyre not here. Our local U-Haul says they cant even accommodate a trailer so theyre not here. We dont have clothes, beds, desks. Were missing work & sleeping on air mattresses. And zero answers from *************************** are out $3018 & all our stuff. What I DO have is no ... read more
Business response:
Hello ******. I apologize for any issues or confusion with your U-Boxes. They are at U-Haul ********************************************* Of ***** **************************************************** **************. If you want to schedule delivery, you can call your local scheduling office at **************. I apologize again for any inconvenience.
The *********** **. Uhaul employee had her 5 year old son running around the business. She asked him to lock the doors due to it being close to closing time. The employee didn't go over no paperwork with me and with getting a truck and a car trailer going one way She failed to explain how to put the straps on the tires which she connected the straps wrong and they kept coming lose and the straps got tangled to the point we couldn't get them undone. Had to call roadside assistant only to wait 2 hours for them to show up and a... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish I could give them zero stars....I rented a truck from them to go to ************ ** when we got there the drop off location in ************ ** was closer so we called the number on the paper that they gave ** and ask them if it was ok to drop it off there, they told ** yes it was ,when got to the drop off location in ************ we called them again and ask the lady again "are you sure it is ok to drop it off at said location" she replied yes as long as you let us ( uhaul) know the location...now UHAUL STOLE 300$ OUT... read more
Business response:
Hello Adreienne. I apologize for any issues you had with the drop-off charges. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of manager address your concern. Thank you and I apologize again for any inconvenience.
Terrible and frustrating experience. The location wouldn't honor the written quote I showed them, and sent me away empty handed when I told them that I would file a claim for the extra.Quoted price: $426 Price they tried to charge: $570 Price eventually paid at a different location and after much grief: $330 WTF? Is that any way to run a business?
Business response:
Hello ****, I am sorry about the issues you had with trying to have ********** honored. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com