This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Let me state that UHAUL is a dumpster fire. I want / am requesting this be sent to the highest levels of uhaul as only incompetent individuals could be employed there and for the lack of service i received i will never ever do business with yall again. I reserved a uhaul for leavenworth kansas on 13 may 2021. Low and behold on 14 may 2021 no 20' uhaul truck was available at lansing lumber which was where I was told to go to pick it up. Magically i was supposed to receive a call from the excrement that is uhaul to reschedule ... read more
Business response:
Hello Jeff, I'm sorry about the numerous issues you had while trying to get the rental. We have located your contract which has been forwarded to management for review. Please contct (800) 232-4074 if you have additional questions about your complaint.
Horrible Service. Got my order wrong and put me in a higher price cargo van with an oil change light on. I asked for the manager and there was no one. Everyone working there seemed to act like this was an everyday occurrence. This was the one on Riverside in Evansville Indiana. I even have my confirmation with a picture of the pick up truck. I'm also have a disability and felt discriminatef
Business response:
Hello Susan, I'm sorry about the issues you had while trying to rent the truck. We have located your reservation which has been forwarded to management for review. Please contact (502) 491-4616 if you have additional questions about your complaint.
Uhaul will scam you for whatever they can get. After reserving and paying $2000 up front for a one way truck from Alberta fo BC, they charged another $115 upon pickup. They promised there would not be further charges as mileage was included and stated there was no cap on mileage. We returned the truck 1 day early, cleaned with moving blankets folded (which several when we recieved them smelled like cat pee and the smell soaked into my items) and with gas topped up as requested, they said everything was good and we asked agai... read more
Business response:
Hello Darian, I apologize for the issues you had with the rental. Unfortunately, I was not able to locate a rental contract using your name or email address. Please provide the rental order number, name and phone number listed on the order so we can have these issues looked into for you. I apologize again for any inconvenience this has caused you.
Went to uhaul in Somerville mass on 5/9/2021 around 4pmto buy two Tv box customer gave me box and asked for my payment method but preferd card even though I have exact change. I gave him my card he start putting my info into phone then he asked for my zipcode I told him I was uncomfortable given that info out and if we can do transaction at the register he gave me my card back left the store. I told him I have cash too. Icalled customer service who tried to called him but unsuccessful. I told him I have customer service on t... read more
Business response:
Hello Christine, I'm sorry about the issues you had at the location. Your complaint has been forwarded to management for review. Please contact (617) 625-2789 if you have additional questions about your complaint.
My UHaul (with insurance) GOT STOLEN and the POLICE returned it (via tow after 20 mile high speed chase with thief who was arrested, but not before crashing it into a tree with all my stuff). I was forced to PAY FOR ANOTHER TRUCK and then NEVER GOT A REFUND. It is impossible to get UHaul on the phone and when I wait 45 minutes I'm told to call a different number. They wrote to me about a $4 toll but crickets on the whole police report.
Business response:
Hello Neil, I'm sorry your truck was stolen and the problems that have arose from that action. We have located your contract which has been forwarded to management for review. Please contact (770) 926-4212 if you have additional questions about your complaint.
Made a reservation to have a trailer hitch & wiring installed on our car at the Keene, NH U-Haul shop. I arrived at the proper time (7am) which was confirmed in our reservation notice from corporate. The General Manager for the location was difficult and contradicted everything (except the price) we were told by corporate when we made our reservation. Fortunately, the other staff, including the assistant manager were great to deal. There seems to be a huge disconnect between corporate who are really pleasant to deal with and... read more
Business response:
Hello Lewis, I'm sorry about the issues you had while trying to get your hitch installed. We have located your contract which has been forwarded to management for review. Please contact (888) 463-8207 if you have additional questions about your complaint.
I had a horrible experience at this UHAUL today. I had scheduled for my car to be wired, arrived on time, they took my keys and car and quoted an estimated wait time of 1.5-2hours. 1.5 hours later they called to tell me that they just noticed the parts for my car had been stolen from them a few days ago and they would need to reschedule my install. I was fine with that and walked back over to the store to reschedule. When I got there, there was 1 employee in the store. I walked up to him and let him know the situation. He sa... read more
Business response:
To specify, this was the Uhaul and Storage on Sandy BLVD in Portland, OR
I relocated from Idaho to AZ. I reserved a one way truck rental two months prior to my departure. I called to confirm my rental one week before I was to leave and was told they could not guarantee a truck for a one-way move, that they were not sure they would receive one by then. WHAT??? That's why you make reservations. I called another company. I also reserved a storage unit one month prior to my arrival. While on the road I called to confirm my reservation. Their system was down. The following morning I called again to co... read more
Business response:
Hello Cecilia, I'm sorry about the issues with your reservation and that U-Haul was unable to fill it. We have located the reservation and it has been forwarded to management for review. Please contact (800) 451-0465 if you have additional questions about your complaint.
In March of 2021, my husband received word that he would need to transfer his position to another state so we promptly booked a 20 foot Uhaul with tow hitch to tow my car as we own two vehicles. The morning before our move, they called us to let us know that 1. The Uhaul we reserved would not be available at the agreed upon and scheduled pick-up time that we reserved and 2. They did not have a tow hitch available. This was thrown on us less than 24 hours before our move. After a lot of back and forth, almost over an hour lat... read more
Business response:
Hello Erika, I am sorry to hear about all the issues you had with the reservation and the problems it has caused you. Unfortunately, I was not able to locate the reservation using the information provided in your review. Please provide the rental order number and name on the order so we can submit your information to the appropriate management team. I apologize again for what happened.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com