U-Haul Storage of Lake Oswego

Rebecca C 

on BBB

4 years ago

I made an online reservation for a 6x12 trailer on Feb 21s to be picked up in or near Arvada, CO on 4/29t. I got an email confirmation stating someone would contact me 4/28 the day prior to my 4/29 pickup. I got a call on 4/28 saying my pickup location is in Glenwood Springs - a 4 hour drive from my house. The lady on the phone was not helpful when I explained I could not drive 4 hours away and then 4 hours back to load my move. I then called my local UHaul to explain my situation to see if they might have another type of tr... read more

David 

on BBB

4 years ago

I'm moving across the country and they canceled my 2 week old reservation less than 24 hours before my pick-up time and was told they don't have any trucks or trailers leaving the state in the foreseeable future. Customer service blamed it on their website giving reservations without knowing inventory and are aware of people reservations made months ago that are being canceled as well. Avoid at all costs. 

Nick A. 

on BBB

4 years ago

HORRIBLE CUSTOMER SERVICE/FRAUDULENT CHARGES On Sunday 4/25/21 I rented a Econoline van from a local U-haul vendor at a gas station. When I received the van the gas tank was at about 5/8ths full. After driving a total of 98 miles in a van that averages about 15mpg I got back to the U-Haul vendor and my tank had gone down to just above 3/8ths full so I drove up to the pump and got $15 of gas which brought me back a hair under 5/8ths full. A couple days later I received the final invoice from them and they had the audacity to ... read more

Nick D. 

on BBB

4 years ago

First time in my life I left an appointment for a service without getting what I came for. I wanted to get a trailer hitch and wiring harness installed. 1) No one was in the store. Not a big deal, but: 2) When I went outside, three employees were just standing there chatting. I was waiting for someone to ask what I needed. The woman (let's just call her Karen) just walked right past me into the store, ignoring me. Also not so bad, but definitely not polite. 3) I told Karen I had an appointment at 9. She looked it up in her c... read more

C. M. 

on BBB

4 years ago

I made a reservation a month before I needed the truck and trailer. I even modified the reservation several weeks after that and no one even suggested the possibility of them not having the equipment they implied they had by never mentioning anything otherwise. Now they say there are no one way vehicles and want more money for another service even though all of this is solely their responsibility. The customer service agent was very apologetic and understanding of my frustration, which is the only redeeming quality of this i... read more

Carole F 

on BBB

4 years ago

I purchased a tow hitch online to have it installed at my local store, location 400 Orchard Dr West Columbia, 29170, on 3Apr2021. Later that same day I received a confirmation email for my install date for 14Apr2021 at 2pm. When I got to the store they were unaware of any hitch install for me. According to there computer system my order was "grey", which seemed to me not ready to be installed. I asked why I was not called and told this and was told until I came in they were unaware of my install appointment. They said they r... read more

Angela W 

on BBB

4 years ago

Uhaul skyway in in Saint Petersburg Florida operates in racial discrimination. They apply damages to cars that Black people have not damaged. When I filed a complaint with corporate they responded rude and would not even reply to my email request a supervisor higher than the person I spoke with me. When I return the truck that we rented from a different U-Haul location the young man there informed that the skyway location always applies damages to black ppl. When we went back to take pictures of the vehicle the owner stated ... read more

Scarlette K 

on BBB

4 years ago

This business employs third party businesses that are not legitimate; it’s fraud. They charged me more than I expected. That’s basic upheavel of basic economics. I will be reporting this as fraud and getting my money back. 

Mohammad S. 

on BBB

4 years ago

I made reservation on line to pick up a truck at one location and drop off at second location. I drove to the 1st location and gave them my reservation # so they found it on the system and I got the truck, but when I returned it to the second location they told me you had to return it at the 1st store and now we have to charge you mileage going back to the 1st store. Even though my original reservation on line had specified that I will return the truck at the 2nd location and (some how!) my reservation details had changed I ... read more