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Tuttle-Click Automotive Group
- Automotive
- Irvine, CA
About this business
Tuttle-Click Automotive Group, have been doing business in Orange County for over 50 years. Tuttle-Click provides retail sales of new and used cars, car leasing and general repair.
Location details
43 Auto Center Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Warning !!!!! Keep away of this dealership I took my car to check my air bag light because it was on and my car was still under warranty they asked me to leave my car there and 3 days later they called me telling me that the air bag sensor was damaged and my warranty couldn't be cover it when I came back to pick my car they charged me $ 225 just for nothing
I would think twice about dropping your car off at ********** location of Tuttle. Click ***** I've had two different transmissions in my car in the last 6 months. The first one I paid for, the second one was warrantied without question. I'll give them that much. However, two times I get my car back and there are ***************** all over all of my floor mats. This time I go to change the oil and I noticed that half of the bolts holding my splash guard onto the car are not there. There seem to be a lazy bunch of people worki... read more
Business response:
******************, We apologize for the inconvenience and sloppiness. This is not our normal course of business, and we would love an opportunity to turn this around for you. Please feel free to contact me directly at ************.
I have filed with the courts and BBB and States AG regarding this company. They took advantage of me as a consumer and violated many UCC and Consumer protection laws. My attorneys have found activity that *** be corrupt. My own credit card company did an investigation also. The finance company associated w them added hidden charges and also broke many UCC and Consumer protection laws. There is a petition circulation of customers w previous issues that will become mainstream.
If there were zero stars I wouldve give them that! Worst customer **********************! Ive been in the car industry and I have never been treated so disgustingly in my life! This person *****, apparently whatever she was doing on her cellphone was more important than acknowledging a customer. We were like ok I guess well go somewhere else and finally ***** acknowledge us. We asked her what our warranty covers she looked at the computer and with disgusted face expression said oh you have the basic it only covers up to 50k ... read more
Never use them. Car towed there at noon on Monday. Never did a thing on it all week, but had the nerve to charge ME $65 a day to rent one of their cars for 3 days this week. Interesting how they had time to fix it this Wednesday. The mechanic never even cleaned his greasy hands before opening the door. The car smelled like the inside of a repair shop.I told them the problem (80 plus year-old woman) as man at towing company said he has had at least 7 cars with this problem. Of course, that was the problem as the part cost $6 ... read more
Business response:
*****,We are sad to hear you are unhappy with the service on your Hyundai. Your car was towed in mid-day Monday when our service department was already fully booked for repairs for the next couple of days. You did not have an appointment and your car would not start. Our service staff can only work on what we have scheduled. We had no way of knowing your car would be in for diagnosis and repairs. We started work on your car as soon as ************** was available to do so. It was your choice to rent one of our vehicles. We h... read more
On July 3rd, 2023 I went to Tuttle Click Hyundai for my scheduled oil change for my 2020 Hyundai Accent SEL. After the oil change I left and got gas and noticed my entire antenna had been sheared off. I went back to the dealer and told them about it. They said no problem and said they would order the necessary part. They even had video evidence of the antenna being clearly attached with the video on their ipad before it got the oild change. They later found the sheared off component due to their car wash. Fast forward to Jul... read more
Business response:
The customer spoke with our ********************************************* manager. Arrangements were made and he returned to service on 7/20/23 and had the antenna replaced on his vehicle.
If only there was a way to click negative stars I would. I purchased a new **** ******** ** March 2021. The dealership is Tuttle Click Chrysler **** Dodge (************************************).The individuals that manipulated me into paying my first payment to the dealership are: ******* ********** and ****** ******* (Finance). As mentioned above I purchased a **** in March, 2021. On April 21st ******* and ****** told me that they had not submitted my loan paperwork to Chrysler ******* because they had miscalculated my paym... read more
I had bought a 2021 F250 Platinum Tremor. I was kept in the dark about the new winch I pre-ordered for my new truck wasn’t factory installed. If I knew this, I wouldn’t have ordered it. Well when it finally arrived at the dealership, the dealership wouldn’t take it back because the new winch was called out on the factory MSRP. so I was stuck with it. The dealership installed it. They not only scratched the brand new truck bumper, they put the brand new bumper back on my $90K+ new truck crooked. Then when they took my truck t... read more
These guys are bad. Stay away. I've never met a bunch of bigger crooks. They damage cars to rack up extra costs. They even sabotage new cars so they require service hours after buying them, for what reason I can't fathom. Go someplace else. Anyplace else. If you bring your car in for something like oil change and walk out owing thousands in repair bills for a now non-functioning car, YOU WERE WARNED.
Frequently asked questions about Tuttle-Click Automotive Group
How is Tuttle-Click Automotive Group rated?
Tuttle-Click Automotive Group has a 1 star rating with 17 reviews.
When is Tuttle-Click Automotive Group open?
Tuttle-Click Automotive Group is closed now. It will open at 8:30 a.m.
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