Tustin Toyota

N. Segura 

on DealerRater

14 years ago

I highly recommend Tustin Toyota. I have had my 2003 Toyota Highlander serviced there for many years. My service advisor Javier Bernal always gives my vehicle his personal time and attention and ultimately solves the problem. Tustin Toyota and Javier Bernal's combination of skill, experience is exactly what I had been looking for in a mechanic. Additionally, Javier's professional ethics are superb. I am confident he would never misrepresent a problem or overcharge me in any way. Javier is very dependable, reliable, and hard-... read more

N. Segura 

on DealerRater

14 years ago

I highly recommend Tustin Toyota. I have had my 2003 Toyota Highlander serviced there for many years. My service advisor Javier Bernal always gives my vehicle his personal time and attention and ultimately solves the problem. Tustin Toyota and Javier Bernal's combination of skill, experience is exactly what I had been looking for in a mechanic. Additionally, Javier's professional ethics are superb. I am confident he would never misrepresent a problem or overcharge me in any way. Javier is very dependable, reliable, and hard-... read more

qkrqkrqkr 

on DealerRater

14 years ago

This is for service department only. Attention Toyota This is for service department only. Attention Toyota owners. TUSTIN TOYOTA WILL LIE TO GET YOUR MONEY! Just last week, I caught them lying to me about which parts to fix. When they told me it would cost $2000 to fix parts, I became suspicious and went to go through all the history. Then I discovered that I was told to fix two parts ($400) that were already fixed only 3 months ago. Furious, I went back and asked them what’s going on. The serviceman looked puzzled and effo... read more

qkrqkrqkr 

on DealerRater

14 years ago

This is for service department only. Attention Toyota This is for service department only. Attention Toyota owners. TUSTIN TOYOTA WILL LIE TO GET YOUR MONEY! Just last week, I caught them lying to me about which parts to fix. When they told me it would cost $2000 to fix parts, I became suspicious and went to go through all the history. Then I discovered that I was told to fix two parts ($400) that were already fixed only 3 months ago. Furious, I went back and asked them what’s going on. The serviceman looked puzzled and effo... read more

gmulak 

on DealerRater

14 years ago

The initial guy, Mike, that showed us the car was great. He quickly ascertained what we needed and were looking for. He had a great car for us, a Camry with low miles. We came in looking, as we had been working late. He switched us over to a closer who was more pressured. I was hoping we could give a deposit and close all the paperwork the next day, but no way. In any case the car seems great and we got a fair bluebook price for it. 

gmulak 

on DealerRater

14 years ago

The initial guy, Mike, that showed us the car was great. He quickly ascertained what we needed and were looking for. He had a great car for us, a Camry with low miles. We came in looking, as we had been working late. He switched us over to a closer who was more pressured. I was hoping we could give a deposit and close all the paperwork the next day, but no way. In any case the car seems great and we got a fair bluebook price for it. 

TUSTINTOYOTASUCKS 

on DealerRater

14 years ago

WARNING: THIS PLACE CHEATED ME IN SEVERAL WAYS! My hybrid car was towed there because it would not start. CHEAT #1: After a diagnosis (which I wonder if they ever did), they called and told me it needs a new hybrid (HV) battery for $3600. They said the warranty was void b/c car was a salvage title (damage was minor and nowhere near the battery which is behind the back seat). CHEAT #2: When I asked if they tried to charge the HV battery, they said a charger does not exist (it does). CHEAT #3: I insisted they call in a regiona... read more

TUSTINTOYOTASUCKS 

on DealerRater

14 years ago

WARNING: THIS PLACE CHEATED ME IN SEVERAL WAYS! My hybrid car was towed there because it would not start. CHEAT #1: After a diagnosis (which I wonder if they ever did), they called and told me it needs a new hybrid (HV) battery for $3600. They said the warranty was void b/c car was a salvage title (damage was minor and nowhere near the battery which is behind the back seat). CHEAT #2: When I asked if they tried to charge the HV battery, they said a charger does not exist (it does). CHEAT #3: I insisted they call in a regiona... read more

kkeen 

on DealerRater

14 years ago

We started our search for a 2011 or 2010 Scion TC in Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most importantly, dealt with us honestly. They explained to us that the 2011 Scions are a fixed price and there is really no way we could get the payment we wanted with the amount of money we were willing to put down for a lease. They did not have a 2010, nor did they make an effort to call another dealership so we left. I then called... read more