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Truepill
- Healthcare
- Hayward, CA
About this business
Location details
3121 Diablo Ave, Hayward, CA, 94545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My vet recently switched pharmacies from VetSource (which I really liked—consistently fast shipping and VERY competitive pricing). With this new pharmacy, the experience has been quite different... I placed my order on the Wednesday the 8th at noon, but it wasn’t picked up by USPS until Saturday the 11th at 5 PM. Compared to my many past experiences with VetSource, this turnaround has been significantly slower. USPS has this shipping from TruePill, although Vetcove could also be contributing to this issue. When I contacted c... read more
My dog's doctor pre-ordered medication for me to pay for through the true pill company. I paid $20 for one to two day delivery. My dog's medication was pre-approved by the vet at the time of purchase. It was ordered Monday the 1st and I've received and notice from the USPS that the medication will not be delivered until 9:00 p.m. on December 8th. When I contacted the company about this not being one to two business days for delivery, basically told me it wasn't their problem and that there was a one to three day processing p... read more
My vet clinic recently switched to Vetcove, who uses truepill to distribute medication. My dog has a painful condition that requires Atopica to treat. We placed our order 12 days ago and still haven’t received the medication. We ran out 3 days ago and I had to drive 2 hours round trip to my vet to pick up medication in person to bridge the gap. Truepill/fuze rx told me they would put in an order for an expedited shipment 5 days ago and just sent me a denial today in which they blamed it on USPS (the shipping partner THEY cho... read more
I paid extra for priority shipping. The package shows up 7 days later than what I paid for. They have “priority shipping” options on their website, but it’s only there to get more money out of your pocket and into theirs.
Our vets use Truepill for online prescription ordering. Our cat needed Atopica for a skin condition. The first order took four days to get to us. The second, autoship order was sent out a week later than scheduled and then took five days to come. Our cat was without medication for 9 days, setting her back to square one. Our vet now says we may be fighting a losing battle because of this setback. I went online and found Allivet for her prescription. I ordered it four days after the autoship order from Truepill was supposed to... read more
Frequently asked questions about Truepill
How is Truepill rated?
Truepill has a 2.4 star rating with 100 reviews.
When is Truepill open?
Truepill is closed now. It will open on Monday at 9:00 a.m.
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