Tru by Hilton Knoxville West Turkey Creek

Margaret Graves 

on Google

2 days ago

Extremely disappointing check-out experience. The front desk representative, Sandra, was seated away from the desk and appeared entirely disengaged. When approached, her demeanor was unwelcoming, dismissive, and unprofessional. Management needs to address this standard of customer service. 

Robin Stewart 

on Google

2 days ago

First of all, my husband and I are members of Hilton, and this has been my only negative experience at any Hilton, including other Tru by Hilton. So, I'll start with the 'Extremely Difficult Entrance' to this place... especially in the dark. Signage, I believe was non-existant. Google won't even put you in the right parking lot to turn into... because it's that difficult! Then, once you figure out you have to go through Starbucks to get there... again, with no clear sign, you finally see the Tru hotel. On entering, I got 'th... read more

Kenneth Robertson (Robertsonsx7) 

on Google

a month ago

Room was hot then cold all night woke up sweating then 5 minutes later I was freezing.