This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
TriStar Southern Hills Medical Center Emergency Room
- Nashville, TN
About this business
Location details
391 Wallace Rd, Nashville, TN, 37211, United States
Get directions
RecommendedThe staff from admissions to discharge was so amazing Everyone was so friendly and efficient. Thank you all
Recommendedhad a aortogram yesterday and the staff was top notch. I couldn't have felt more comfortable. They just need to improve on the grooming service 😂🤣😂 Thanks again for making me feel so comfortable for a procedure ⭐️⭐️⭐️⭐️⭐️ in my opinion
Dear NorthCrest Medical Center, I would like to let you know of my experience of services rendered today at your facility.I’ve never been to your facility & I must say it was a horrible first time visit. From the entrance to nurses talking about tequila. I would leave a review but reviews are unable to be left on your business page. I must say communication at Northcrest is horrible! Today my Mom drove me from Clarksville to get my procedure done. I was advised yesterday that I was allowed one guest but they were not allowed... read more
RecommendedI had the nicest nurses during my three day stay! I can't remember every name but thank you Nneka, Faith, and Marybeth (I believe). You all rock and the shift change was seamless! Also, Dr. Dyer is the best.
TriStar ER left me in their room crying for hours with what I now know is appendicitis. They did not give me an IV or any releif for 2.5 hours before I literally walked out of the room to tell them I will be leaving to go to Williamson ER as I could not stand the pain any longer. Williamson ER got me an IV and pain relief and diagnosis in a shorter time than TriStar could even get my information taken. TriStar should not consider themselves an emergency room, rather a glorified walk in clinic. I am now awaiting surgery in th... read more
Business response:
McKinley, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our ER Admin department, and they would like to speak with you personally. Our Director is available to receive calls from 8 am - 5 pm. At your convenience, please contact them at 931-489-1201.
RecommendedI was there is past Monday June 8,2020 I had a stroke they acted fast hot TPA I was able to move my right arm a little bit I want to thank all the people that had helped me especially the SICU all the nurses that took time to help during their busy days and smiling faces especially during this difficult time I wouldn’t go to another hospital 🙏🏻❤️Especially the nurses Julie C,Kim ,and Joe
Business response:
Thank you for taking the time to leave your feedback! I have shared your comments with our team, and we are so glad you are doing better! Thank you for choosing TriStar Summit as your healthcare provider!!
I had a very bad experience at this hospital! I would not recommend anyone to go there. The staff was far from being friendly let alone explaining some things to me. Every question I asked was answered with numerous answers, never once was I honestly told the truth! Needless to say, I signed myself out and am seeking medical attention elsewhere.
Business response:
We regret that this experience fell short of expectations. Please reach out to us so we can learn more about your experience. I am happy to connect you with the nurse manager in charge of the floor for which you were a patient.
When a woman comes in your hospital over a course of three days saying she's in excruciating pain from labor, DON'T SEND HER HOME THREE TIMES! The third night and visit my sister showed up to your hospital in labor, she not only was still in labor but diagnosed with a urinary tract infection and they STILL sent her home! Only she didn't go home. She drove on the other side of town at 3 in the morning to another hospital which welcomed her with opened arms, admitted her and also gave her pain relief to relax her during her la... read more
Business response:
Thank you for your honest feedback and for bringing this to our attention. What you describe is not our standard of care. We have reached out to our patient advocate, who would like to discuss this experience further. At your convenience, feel free to give them a call at 615-768-2916.
Frequently asked questions about TriStar Southern Hills Medical Center Emergency Room
How is TriStar Southern Hills Medical Center Emergency Room rated?
TriStar Southern Hills Medical Center Emergency Room has a 4 star rating with 749 reviews.
When is TriStar Southern Hills Medical Center Emergency Room open?
TriStar Southern Hills Medical Center Emergency Room is open now. It is open 24/7.
Browse nearby in Nashville, TN
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com