Trikin Properties Property Management

Nikki, I am sorry you are unhappy. We work in a business where people get unhappy, it is the hardest part of what we do. For this reason, we record our emails and phone calls so we can always work to get better. I went ahead and searched and I don't see an email from you since 2017, and no phone calls over the last two months. It is true we have had pipes break in the building. Unfortunately because it is "slab on grade", it means the pipes are in dirt under the concrete. When they break it makes an awful mess! If you did have calls it may have been with our after hours service. This is a professional call center we use when we are closed. They certainly should never hang up, and if that is the case, please reach out to me directly and I assure you will get to the bottom of it. We pay good money for them to provide good service when we are not there. I looked back, and I see indeed, TWICE this has happened to you and that is terrible! Well outside of our control and it looks like we have had to replace your carpeting both times. We do what we can, we need to reach plumbers, carpet folks and owners to coordinate it all. We work very hard it and I am sorry we missed the mark for you. Curt @ Weichert, Realtors® - Trikin Weichert Realtors - Trikin Properties