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Tracy Chevrolet
- Car Dealers
- Tracy, CA
About this business
Location details
3400 Auto Plaza Way, Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I test drove the car I was interested in on Saturday. The sales rep was very pleasant and helpful. Unfortunately, I had to wait until Monday after work to go purchase the car. Their customer service person stayed in contact with me Monday afternoon and I confirmed I would still be there after 5 pm on Monday. I was looking forward to completing the purchase of my new car. At 5:18 pm on Monday, the sales rep called to confirm that I was still coming. I let him know it would be there around 6 pm. I was 10 minutes away from the ... read more
The experience was great thank you
Business response:
Thank you for your 5-star review!
Salesman was nice but this dealer adds on a lot of expenses that are non negotiable. Examples include a $997 doc fee and two installations to the vehicle regardless if you want them installed or not (totaling around $1,300).
I contacted the dealership about a car and they got back with me very quickly!
Helpful
Staff was able to assist me with my trade in transport. Got an excellent offer to make the purchase.
Business response:
Thank you for this feedback! Sincerely, Gibbs Fogarty Owner Sport Automotive
Update: I was contacted by Rod Hatefield and was told everything was explained which is a LIE. I was told on the phone what my payment would be and it was more after I arrived which was WAS not explained. They are making me the bad guy here. I trusted them and now they are calling me making out like this is what I was told. Sorry for the rant but I swear on my life nothing was the way it was supposed to be. I regret ever contacting and dealing with them. I'm not going to slander in any way just feel betrayed if trust.
Business response:
Hi Mr. Peach, I’m not sure where the confusion is on your deal? We agreed to a payment of $524, you left at $516 for 96 months at the lenders best rate of 7.8%. If you have any questions I would be more than happy to discuss. Just call and ask for Kevin. Our goal is to make it a pleasurable experience for all.
Larry Parker always takes good care of us. A true professional.
They were quick and polite in responding to me and my requests.
Frequently asked questions about Tracy Chevrolet
How is Tracy Chevrolet rated?
Tracy Chevrolet has a 3.9 star rating with 1,246 reviews.
When is Tracy Chevrolet open?
Tracy Chevrolet is closed now. It will open at 9:00 a.m.
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