Toyota South Atlanta Service & Auto Repair

Ab C 

on BBB

3 months ago

I purchased my vehicle 6 years ago from Toyota South.On Tuesday, December 31, 2024, I brought my vehicle in for service because the **** OFF and engine lights were on.On Saturday morning, I received a call informing me the vehicle was ready.The vehicle wouldnt start, requiring a jump-start by ******.The car began shaking while driving home, and within 15 minutes, it slowed to a crawl, maxing out at 15 mph. This happened on a busy intersection, putting me in a dangerous situation.Despite calling Toyota South to report this em... read more

Linsey W 

on BBB

5 months ago

On November 5th I visited Toyota of South Atlanta. My vehicle would not pass emissions because the check engine light wont illuminate in the on position. ****** the service manager at the time reported to me the vehicle needed a fuel pressure sensor to fix the issue. I had the recommended service completed that still didnt fix the issue. I believe my vehicle was misdiagnosed. I was then told after a second diagnosis I need a cluster instrument panel. For the past week, I have called and visited the dealership several times w... read more

Jeremy G 

on BBB

7 months ago

I have been dealing with this dealership ever since I bought my vehicle in 2018. I have been getting regular maintenance done. Last year, I noticed some shaking in my vehicle. I was given three different suggestions on what could be wrong and had the service department attempt to fix it each time. However, even after each repair, I still feel the shaking in my vehicle. After I requested and paid for a diagnostic, I was finally informed that my vehicle will need a new transmission. I feel like a disappointed consumer, especia... read more

Kim C 

on BBB

8 months ago

Absolutely, unscrupulous! This business preys on senior citizens. My 84 year old father was defrauded twice in one week. They took full advantage of his inability to advocate for himself. My poor dad has been in the dealership every day this week seeking resolution. When I showed up today, no one could explain the math to me. My father traded in a vehicle appraised at *****. They paid of his existing balance of *****. The remaining ***** credit was not applied to his purchase. Rather it was added to the purchase price as a "... read more

Jennifer G 

on BBB

9 months ago

Salesman was very rude to female customers. Any time female customers would try to look at vehicles to purchase. He would demand that we get out of the way. He began to curse at the customers and issue verbal threats. Management allowed him to continue his rant for 20 minutes. Then he return inside of dealership to continue working. I had to ask to talk to the ** instead of him coming out to interview. I will never used this dealership and will let any and everyone I come across to never visit this dealership. 

Marylene L 

on BBB

a year ago

In May of 2023 I purchased a used ********** Passat 2016 from Toyota South and began having problems immediately. The worst problem is the oil light that comes on every 2000 miles, even after an oil change. Finally a mechanic told me he remembered this vehicle being on a "list". I went on line and accessed the **************** web site and under recalls found automobiles and found www.nhtsa.gov/ vehicle and entered my vehicle VIN number. I was shocked to see my 2016 ********** Passat was a recall. With all of the issues goin... read more

Paula N 

on BBB

a year ago

Toyota South Atlanta does not honor their warranty or care about customer's lives. On 2/5/24 My car from ********************** almost killed me for the 3rd time within the last 5 months. This is a car that I bought brand new from them less than 2 years ago. The engine suddenly stopped and started showing many system malfunction messages on the highway while I was driving to work. I had the car towed to Toyota South Atlanta's services.On 2/8/24 my service advisor called me and said ******************* could not find anything... read more

CHRISTINA M 

on BBB

a year ago

Attempted to get our vehicle painted under a Toyota Recall. The man who handles recalls at the collision center inspected it in February 2022. We have waited and waited for a date for painting. He went out on medical leave for two months and apparently nobody handled his job. Ive been emailing and calling for months with no answer or being sent from voicemail to voicemail. I have now been blocked by that employee after reaching out to the general manager. Guess Im going to attempt to reach the owner and go to corporate. 

Linda B 

on BBB

a year ago

Toyota South did not honor my warranty on my tire rotation. I have a warranty on my invoice that states that I have a FREE lifetime warranty on tire rotation. A very rude tech refused to give me a free tire rotation and NEVER told me a real reason why. I spoke to a sales manager and he made the tech give me a free tire rotation. But the tech stated that it will be my last. I called and left a message with the Service Manager 3 weeks ago and he NEVER returned my call. This let's me know that they do not stand behind their wor... read more