Toyota of Downtown L.A. Service

Richard Bustos 

on Google

4 weeks ago

My partner and I bought a vehicle from here not to long ago and we had a great experience with the team. That was back in October of 2025. Now we wanted to trade up our other car to a Toyota as well and it's a totally different experience. Like night and day. They are rude as all hell and they push us in to who ever is just standing around. Not to mention the last few sales men that we have had "help us" have been horrible. They are more interested in their cell phones then helping us. Especially when they realized we were a... read more

Babul uddin Ahmed 

on Google

4 weeks ago

Today I went to get my car serviced. I had a $79.95 coupon, but they still charged me extra. I was shocked. The staff was very rude, and customer service was terrible. They added extra charges, calling it tax or fees, but they never clearly explained what it was for. This is unfair to customers. Good customer service means being honest and transparent. Customers should always know exactly what they are paying for. 

Arnold Salazar 

on Google

4 weeks ago

I purchased a '26 Toyota Corolla Hybrid , Johan was the Toyota representative who assisted me. He was very thorough with n explaining the process and showed my wife and I the cars. He worked with me to get a monthly payment suitable for my needs. I highly recommend Johan and I am pleased with the quality of service he provided. Exemplary service thank you ! The process was painless.