Toyota of Boerne

Donald B 

on BBB

5 years ago

Service Department. Wife took 2006 Toyota tundra in for oil change and tire rotation. Dealer claims couldn't rotate tires because they were too worn. Claimed they had a great deal on tires but won't be in until Friday, but said we needed alignment as well. OK. Then magically tires showed up immediately.??? Upon performing alignment "a rusted bolt" broke, then it was inner and outer tie rod end needed replacement. They tried to use a blowtorch and pipe wrench to get the bolt loose and now it just "spins". "Blowtorch"? "Pipe w... read more

ss Clair 

on BBB

5 years ago

We knew the oil pan was damaged when my husband hit a large piece of metal on IH-10 and the oil began leaking. Had it towed to Toyota of Boerne. When the service advisor called to tell us what the damage was and what had to be done, he did *not* differentiate between what had been damaged by the road hazard, and what other repairs he thought should be done. Based on this miscommunication, we agreed to the $5400.00 repair price, thinking insurance would cover it. Turns out, only the oil pan was damaged. The rest of the work c... read more

sylvia v 

on BBB

5 years ago

One star, because zero is not an option. On April 16th, i went to Toyota of Boerne to get my 2018 Toyota Corolla serviced. Soon after this "World Class Multi-point Inspection", I had the scare of my life when i pulled over for what i thought was a flat, turned out to be loosened lug nuts, on all tires and 2 lug nuts which were completely missing, on separate tires. After further inspection, i realized that my oil was not changed, but rather "topped off", and my fluids(coolant) were near empty. When i called Toyota of Boerne,... read more

Christopher D 

on BBB

5 years ago

Bought a 2010 Corolla on 4/4 for a cash price. It drove decent and with it raining I could tell it NEEDED new tires. Went ahead and bought it. I put brand new tires on the vehicle and after driving it for one day without rain, could notice the brakes were off and shaking. Had a brake shop look at them, front left pads were between 20-30% while the front right were at 60-70% life. Rotors were warped and the rear drum brakes hadn’t even been touched. There was a PILE of brake dust that came out of them. Needed new shoes for th... read more

Strphanie R 

on BBB

5 years ago

This place is misleading. let me start off by saying I know my credit is not where it should be. But they had me go in on a Thursday to sign some paperwork stating that I purchased the vehicle with a make that approve me with a decent percentage rate. And although they were a little rude about some things I still was happy with my purchase because it is what I wanted. I then get contacted about three days later with a "TEXT" message from the sales person who states that " My finance manager wanted me to reach out to you to s... read more

Gabriel H. 

on BBB

5 years ago

I was extremely disappointed about the deceptive trade practices of the Toyota of Boerne dealership. I shopped online for a Toyota Corolla and picked out the one i wanted from 2 choices....2018 Toyota Corolla LE posted on **************for $12,248. I arrived at the dealership around 7:30p (closes at 9p). We test drove the vehicle and I decided to purchase if "we could make the numbers work". The salesperson started to try to get info from me related financing. I told him -- that there's no need for that since i have by own f... read more

Justin B 

on BBB

5 years ago

Mark S***** and his team at Toyota of Boerne made my car experience a dream. From the moment I walked in to the dealership I felt my needs were heard and valued. After explaining what I was looking for and my financial needs, Victor G******** set off with finding me the perfect vehicle for my family. After seeing a 2nd vehicle I knew that I had the one that was right for my situation. Victor and Mark then worked to make my deal so irresistible there was no way I could ever turn it down. Mark got me top dollar for my trade-in... read more

Briana M 

on BBB

5 years ago

On 12/27/2019, I arrived at Toyota of Bourne to meet with a salesman, Caleb M****, who responded to my online inquiry regarding a used 2019 RAV4. Unfortunately, after three hours of seeing cars, the visit ended incredibly unsatisfactory. As a young women, the thought of going to a dealership alone was intimidating. I ensured myself that in this day and age, women could have a positive experience while shopping for a car. Although Caleb M**** was pleasant to work with, Caleb explained that he needed to bring Daniel R***** to ... read more

Hector N 

on BBB

5 years ago

Do not buy an "As is" vehicle from them without running a diagnostic on the vehicle yourself.Two of my uncle's are mechanics and have told me to look out for "check engine" lights on the dash.The 2014 Avalon limited was purchased on August 14th,2019 .Was not able to drive that vehicle home that day because I had driven myself to the dealership without a companion,so arranged to pickup vehicle the following day.The day I was to take possession of the vehicle,multiple dash lights and/or the check engine light had come on.They ... read more