Toyota of Boerne

Brandie B. 

on BBB

5 years ago

Isaiah M. reached out to me about my 2012 Nissan Quest and I told him the problems I was experiencing and I was interested in trading it in. I appreciate his patience with me and my family as we were indecisive about what I wanted. He helped me choose a vehicle that fit my budget and lifestyle. I am happy with what I picked and it’s all thanks to Isaiah! 

Charles b 

on BBB

5 years ago

This is the third car I purchased From Toyota of Boerne. The trip is better now the IH10 is almost completely finished. This is the first time I got a brand new car the salesman ISAIAH MC was a great help with my purchase. Another salesman finished with finance part but Mcdonald did most of the work helping me to understand the bell and whistles, the nice test-drive. Great service! 

Andrea S 

on BBB

5 years ago

Great service! In and out as expected and had a loaner! Hunter is the go to guy in service! 

Rachel E 

on BBB

5 years ago

Clumsy, rude, and ineffective manipulation, is what I was met with during my relationship with Toyota of Boerne. The blatant nature of their attempts to manipulate me should be embarrassing to them. The listed price dropped on a used Kia Soul 2020, so I reached out to a salesperson who I’d been talking with before. I contacted her and said I would be interested in this car at a certain price, out the door. "Out the door" is a common phrase understood to be inclusive of all taxes and fees. I was strung along to believe that t... read more

Philip R 

on BBB

5 years ago

BUYER BEWARE! I recently bought a certified used vehicle from this branch, and had a great experience purchasing the car. My sales gal did a great job and the finance department processed my loan smoothly. While buying the car one tire was low, and the sales gal pumped it up--no problem. This was late at night and very dark, so we couldn't inspect the tire. It was certified used so Toyota does their own in depth check to verify these things so I didn't think twice. Thats where my satisfaction ends. Fast forward one day, and ... read more

Tim H 

on BBB

5 years ago

Disappointing to say the least. I am a repeat buyer from this dealership. I have purchased 3 vehicles from them over the past 15 years. This most current vehicle will be the last. I have had to argue with the sales team and finance team over the extended warranty for this vehicle for the past 4 years, since I bought it. They first told me that I did not purchase the warranty, but the bill of sale shows I did, so 4 trips to the dealership and two months later that was fixed. a year after that the manager told be that the repa... read more

Everett Q 

on BBB

5 years ago

If you’re looking for the stereotypical dealership lies and manipulation then this is the dealership for you! The lies and manipulation started with the sales rep and went onto include the new car manager! August 28th ? Called the dealership and asked for a sales representative to talk to and was transferred to ****** *****. I specifically asked for a brand new Voodoo Blue 4x4 CrewMax Toyota and stated I was not interested in anything else, he assured me that he had SEVERAL in stock. ? We made an appointment for Saturday at ... read more

Thandsel 

on BBB

5 years ago

Managers could care less what the customer thinks. Service manager is horrible. He'll argue with you about everything. Also, be sure to check that the services that you pay for are done. Bc theyll charge you & not do them. Horrible customer service! 

Donald B 

on BBB

5 years ago

Service Department. Wife took 2006 Toyota tundra in for oil change and tire rotation. Dealer claims couldn't rotate tires because they were too worn. Claimed they had a great deal on tires but won't be in until Friday, but said we needed alignment as well. OK. Then magically tires showed up immediately.??? Upon performing alignment "a rusted bolt" broke, then it was inner and outer tie rod end needed replacement. They tried to use a blowtorch and pipe wrench to get the bolt loose and now it just "spins". "Blowtorch"? "Pipe w... read more