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Towne Mazda
- Car Dealers
- Redwood City, CA
About this business
Visit Towne Mazda to experience our large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Redwood City, this Mazda dealership is located at 1 A Bair Island Road.
Location details
1 Bair Island Rd #2764, 1 Bair Island Rd, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Never contacted me I contacted Towne Mazda regarding a used car through Cars.com but never heard back. As a result, I contacted three other dealers and eventually bought a good used car.
Professional and patient service I visited this dealership to look at a particular used Mazda that I found on cars.com. After test driving two cars, I decided not to buy, however I had a good experience at this dealership and found the sales rep, Dmitri, was a pleasure to do business with. He was professional, cordial, and patient. I was treated with respect and understanding. Thank you for making what can often be a stressful experience a pleasant one.
Good buying experience, bad customer service The buying process was a smooth -- and the salesman was good at his job. Subsequent interactions with Towne Mazda, however, have been problematic. It's been six months and I haven't received my license plates. And, I've been given the run-around when trying to figure out this problem. I've been redirected to umpteen different people, left messages, been given conflicting information - and still haven't gotten a straight answer. Ditto on the process for getting paperwork in order f... read more
Great Service Ed Toscano Exceptional customer service! Salvador sales manager is all about ensuring you are happy every step of the way including after your purchase. He called me after months of buying 2015 Mazda 6, I asking him for help with a problem with the navigation of my vehicle, his response was "Lets take care of you" his great attitude no matter what the request is excellent! Went out of his way to make sure my navigation working perfect. Mazda customer for life because of Salvador! Thats the guy to ask for!! This... read more
First car buying experience Finaly after comparin difernt vehicles and dealers I bought my first car, 2016 mazda cx5 Damon was the sales person, he answer all my questions and made the experience easy and not scary. Towne Mazda is 10 miles to my house and work, I will recomend Towne Mazda to my friends and family.
UNPROFESSIONAL, THOUGHTLESS, IRRESPONSIBLE I've been coming here consistently for the past two years and have only had exemplary service until dealing with the new service reps/Guillermo this week. They ruined my license plate during service, snapped my plate frame, and deny any responsibility. Follow up was the worst. I was told twice (once by Guillermo and once by Victor, the other service rep) that I would be called the next day, and in both cases I not only had to call in myself, but had to chase down the service reps. W... read more
buying car Can anyone help us? My friend was trying to get a mazda 3, and they said they will have it, and asked my friend to wait. After 4 days, they didn't get us a car. Then we said we want our money back since they don't have the car. However, we went there twice, and they are not willing to give us the money back. They just gave us a lot of excuses for holding our money. One time they said we came too late, and the loan dept closed already. Second time they said the loan dept didn't open, and money were not ready. We we... read more
Business response:
Hello, Thank you for your email. The refund was gladly processed and picked up by the customer. It takes more than a few days coming from a main office, etc.. However, it was promptly requested and ready as quick as possible. It was much quicker than most businesses and done with follow up and respect. Secondly, the car requested was at another dealer not willing to release it until the very same customer stopped requesting it from them. We imformed our guest of this before receiving the deposit. They agreed to stop shopping... read more
Wasted My Time I requested a price quote over the internet for a specific vehicle with a particular option package. I got several calls and e-mails from 2 or 3 different people at the dealership. Had a hard time getting the simple internet price quote they were supposed to give me to make the buying process easy. Finally got a quote for the vehicle with the wrong option package, but it was enough for me to see that if I ever got a price quote from them on the properly equipped vehicle it wasn't going to be competitive anyway... read more
Good professional experience I had good experience in car shopping and driving test, as well as in learning car features from the salesman who's very friendly and very professional in cars.
Frequently asked questions about Towne Mazda
How is Towne Mazda rated?
Towne Mazda has a 3.5 star rating with 312 reviews.
When is Towne Mazda open?
Towne Mazda is closed now. It will open at 11:00 a.m.
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