Total Beauty Experience

Whiney 

on Citysearch

16 years ago

Won't be going back... – I went there a few weeks ago and asked some advice about a product. One sales person told me it wouldn't work for my type of hair and the other one told me it would be perfect. Unfortunately, I bought it anyway and ended up giving it away. A few days later I had to return a difusser for my hair dryer that didn't fit. I didn't even get all the way in the door when a sales associate stopped me and insisted that they don't take returns on difussers. I told her it didn't fit and she responded with, "That... read more

21disappointed1 

on Citysearch

17 years ago

If you hate yourself shop at TBE – All I can say is Total Beauty Experience is the MOST Terrible Place to work, But an even worse place to shop. If you spend money there you are stupid not to mention desperate. What a vile, TOXIC place.....No worries shoppers, all of the cameras are for the employee's not the shoppers.....The McCain's have hired drones to watch your every move......But on the other hand the product selection is good. 

kateygivo33 

on Citysearch

17 years ago

Great store, they really know what they are doing!! – I was so happy with my trip up to Total Beauty Experience! I am an esthetician so i went to beauty school and have a license so i can go to professional stores and get huge discounts, but there was a product that i wanted that no one in my area had and closest was T.B.E.. Even though i had to pay what everyone else has to pay i was impressed with their knowledge and hospitality. They genuinly cared about me being there. I know that not all went to beauty school there but ... read more

iteldoo 

on Citysearch

17 years ago

Are we all Crooks? – I've been connected with Total Beauty Experience since they opened their doors. Having worked for a wholesale distributor, John used to purchase a few of his products from our company. I have to admit shopping here gives me a feeling of discontent. Helpers are planted at the end of each aisle, because they are watching for shoplifters, though they are asking if you need help. It's over-kill. I understand shoplifting can be a problem, but the negative energy produced from this method makes shopping feel d... read more

irnd3 

on Citysearch

17 years ago

I WORKED HERE...I KNOW THE TRUTH – Yes, there is an immense selection of products offered at great prices. Wonderful employees who attend regular product knowledge classes. But the ownership is why I left. Employees are instructed to "watch" certain types of people in case they shoplift. These "types" include (no lie...we were told this) young people...teenage to mid twenties, hispanic women and families and any african american people...or others who werent looking their best. I have been working when the owner..John...says... read more

golfboyt 

on Citysearch

17 years ago

wonderful service – So, I was looking to see if they had a website and I got this review page intsead. As I was reading all the comments about the owner John and his crew and wow are you fools serious. The guy is a wonderful man. Would you like people stealing stuff from you? Ofcourse they are going to watch you...As they should! as for bringin stuff back No...I dont want the stuff you have already used. Get a clue people, thay are trying to run a buisness here! Im with him (if thats what he auctally said ,according to one o... read more

princelover 

on Citysearch

17 years ago

GREAT except for the return policy – This store has a great selection, great prices, they give lots of samples and generally give great service. However, ONLY purchase something there if you KNOW you love it (or are comfortable spending the money on a product / tool that may not work for you that you cannot return). The return policy is pretty much non-existent. You can return regular size bottles of shampoo / conditioner but they haggle over it and it is very uncomfortable. You cannot return any face care / makeup or tools.... read more

themama 

on Citysearch

17 years ago

Worst customer service in town. – I am surprised after all these years to hear the same thing is going on at Total Beauty. I went there for years (to follow my hairdresser) and would end up buying my hair and face products there as well. ONe day a salesperson sold me the wrong item, I returned it the next week and the owner, John went off on me and said they didn't want my business anyways. I was not the kind of customer he cared to serve! Of course I never went back which is unfortunate for that was the best hairdresser I h... read more

jbgirl 

on Citysearch

18 years ago

Total Beauty Experience is a BAD experience - don't go there! – I went to Total Beauty for over 10 years and always loved it until I had a horrible experience there and will never go back and neither will any of my friends or family. I was shopping there with my mother and sister on a quiet Saturday afternoon, we bought about $300 worth of stuff. One thing I got I realized was the wrong product and took it back to exchange it the following Monday evening. When I asked to exchange my face wash that had never been opened and w... read more