Todd Henderson - State Farm Insurance Agent

Doha A 

on BBB

2 years ago

This the worst insurance company ever. This scam company. Trying to get money from you 

Dale H 

on BBB

2 years ago

I was insured by State Farm Insurance for several years (home owners, 3 vehicles, an RV). I never had a claim against them until this year. An ice dam formed on my roof during the winter and damaged the composite shingles. I filed a claim and they rejected it several times. Do not buy insurance from State Farm!!! 

Thomas C 

on BBB

2 years ago

I have been a State Farm for almost 15 years. First let me say, my agent is absolutely amazing. He is very kind and patient. However, my kitchen flooded on 10/23. I called to file a claim and after almost two weeks, a company came out to tear out floor and dry my subfloor. Now that the subfloor is dry, I have not heard anything from my claims adjuster or the service company. I have no stove and very limited way to prepare food. Feeding my family with microwavable items and fast food is not ideal and expensive. Currently I am... read more

Cody J 

on BBB

2 years ago

THE WORST COMPANY I'VE EVER DEALT WITH. Christy, a manager I spoke with, from the claims department was EXTREMLY rude. Every time I called for information about my claim, they spoke to me like I was a child. They did not seem interested in helping me. They even told me, "We don't believe our client caused that much damage to your vehicle." When it came time for my vehicle to get fixed, State Farm PROMISED to get me a vehicle similar to my 4WD SUV. I went to get the vehicle and they put me in a tiny car that was not compatibl... read more

Tamara D 

on BBB

2 years ago

HORRIBLE. YOU HAVE TO CALL 100XS TO FOLLOWUP ON EVERYTHING ON YOUR CLAIM EVEN WHEN YOU'RE NOT AT FAULT. THERE IS NOT DIRECT CONTACT PERSON IT'S ALWAYS A DIFFERENT PERSON . THIS ISURANCE IS A NIGHTMARE!! I WILL DEFINITELY CHANGE ON THE COMING YEAR. 

CoLett R 

on BBB

2 years ago

I am not insured through State Farm luckily, but I have had the worse ongoing experience with them. My car was totaled by an individual who is insured through them and they did admit fault. My insurance unfortunately was not going to take the claim because the other person admitted fault and they wanted me to go through State Farm for them to handle the claim. My S/O who was driving gave State Farm his statement of what happened. They call back within 20 minutes or so to say that they determined it was my s/o’s fault, EVEN T... read more

Ellie A 

on BBB

2 years ago

State Farm in ******* ****** ******** is horrible. They changed owners and have gone downhill ever since. Our family has 6 adults insured through them for 8+ years and everyone is ready to leave the entire company. 

Thomas M 

on BBB

2 years ago

A State Farm customer hit me head-on in an intersection, admitted fault to the police and me (it’s in the police report too!) so I filed an online claim and I’ve not heard back, I didn’t even get a confirmation email. I’ve tried to check on the claim, but they don’t have a record or they wanted me to log-in, I tried to register for a login, but when I go to login it can’t find my account. So my car is totaled due to ZERO FAULT on my end and now SF is GHOSTING me because I’m not a customer. They have zero interest in helping ... read more

Timothy D 

on BBB

2 years ago

So i get a letter about a dead vine on the side of my house and state farm says they will not renew my insurance next year if it not remove