Todd Henderson - State Farm Insurance Agent

Steve F 

on BBB

6 years ago

I am a state farm customer and get nothing but run around from their main office one person tells you one thing the other person tells you something completely opposite. My motorcycle was hit while parked from another one of their clients and no one can let me know when the dealer was going to get the check so they could order parts . Then on top of that they recommended a contractor to do work on my roof due to hail damage M****** ******* and only to find out that when they got done putting my new roof on my house they left... read more

ROBERT G 

on BBB

6 years ago

On April 15th I had to make a auto claim it is now May 7th and State Farm still has not sent anyone to the shop I have called 8 times , they told my they don't have any one to estimate and off road car so the shop has to send photos and cost to a 3rd party vendor for State Farm and they have 3 times with on response I was also told by my agent that this is how its done! after speaking with the shop and others State Farm is the only one that does this. 

Justin S 

on BBB

6 years ago

Filed a claim for water damage to half our home, they sent out the field rep who was very helpful. Everything was taken care of to our satisfaction and overall it was a pretty seamless transaction with no noticeable rate hikes since. State Farm's policy rates come in close to U***** and we prefer the personal interaction with an agent when we want and they seem to always have an office just down the road from our home. We have multiple coverage policies through them and their office staff is always prompt with replies to our... read more

Vivian S 

on BBB

6 years ago

After my agent of 35 years retired, my policies were transferred to two different agents. As I wanted my policies to all be with one agent, I called both to consolidate. It has been a two month nightmare to try and get all of my policies with one person. So after two months of trying, and they still are not with one agent I give. I will get another company to take all. 

Nicholas M 

on BBB

6 years ago

This is the worst insurance company I have been with. I recently switched because they promised the low rates, but I guess you get what you pay for. A couple of days I was involved in an accident. The police report said I was not at fault and I told the State Farm representative that I have dash-cam footage of the accident and can send it to the claims department in case there was even an infinitesimal doubt that I did everything to avoid the collision. They said they are not interested in it and that they have already made ... read more

Gary S 

on BBB

6 years ago

I was involved in a car accident the beginning of February 2019. State Farm's insured cut me off and slammed into my car. I originally was not going to pursue a claim so I never contacted them. However, after head injuries and consulting my doctor, I wanted to get at least compensated for lost work and doctor bills. I called State Farm and the original Rep was extremely rude and condescending. Immediately, she said, "well we have already established liability and found you at fault"! Umm, wait, what am I missing. I asked how... read more

Julio B. 

on BBB

6 years ago

Couple of years ago I was rear ended by one of their customers. I was asked to bring my vehicle to a State Farm location (4915 S Pulaski Rd., in Chicago) to determine repair cost. Brought my vehicle thinking that it was going to be a bad experience and that they were going to offer pennies compared to what repairs would cost, I was wrong. They gave an estimate within minutes, which I think was very fair, so they cut me a check right away. I took my vehicle to a body shop that I trust and the amount I got was pretty much what... read more

Chris O 

on BBB

6 years ago

Claim specialist, Michell *****, was rude and insulting and refused to allow me to speak with anyone else after asking three times and requesting a supervisor. She was abusive and has no business speaking with people on a professional level. 

Amy R 

on BBB

6 years ago

My son was car jacked and attempted to shoot out the tires to avoid the truck being stolen. The man trying to steal my son's car drove it into a tree in a ditch. State Farm refused to pay for the repairs caused from the bullets. I was not happy about that but agreed to pay the difference. Once the repairs were complete, I went to pick up the truck and the engine was running very rough. The shop said it was a routine maintenance issue and just needed spark plugs. State Farm authorized the replacement of the spark plugs. This ... read more