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Titan Propane
- Propane
- Lebanon, MO
About this business
Choose Titan Propane as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
19910 Houston Rd, Lebanon, MO, 65536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. I live in Huntsville, AL, and have been a customer for 13 years. Three weeks ago my propane tank registered 50% full. I last filled it February 2020. Sometime last Sunday night (2/7/2021) we ran out of gas. Monday morning the tank gauge read empty. I have a gas furnace and gas range, so no heat and no cooking. I called the local AmeriGas number on Monday, reported I was out of gas, and arranged with the representative for an emergency delivery (within 24 hours) of 200 gallons; she told me there wou... read more
Business response:
Update 2/13/2021 Found a local propane company who delivered same day at current prices (no 'emergency delivery' markup). Driver told us that dozens of people he knew personally had left AmeriGas over the past year due to horrible customer service and price gouging. No my tank is half full going into a weekend of snow and ice storms. Sometimes things do work out for the best.
I am an automatic delivery customer. This morning when we woke up, the house was 50 degrees. I had run out of propane over night. I have run out of propane numerous times with Amerigas, inspite of being an automatic delivery customer. I called to get a delivery and was told "it could be up to 14 days before I received a delivery." I told the representative(Asia) this was unacceptable due to outside temperature in the teens and my heat being hot water baseboard. If the temperature in the house gets too low, my pipes for my he... read more
I can't imagine that anyone would sign up to do business with AmeriGas. We purchased a home that had an AmeriGas tank. Luckily, we had heard the horror stories and went with another provider from the get-go. I sent certified letters to both the local AmeriGas office and the corporate office in PA asking them to pick up their abandoned tank. They don't care. After 90 days, it's still sitting out there as a safety hazard and eyesore. And I see on social media there are lots of other people waiting for their tanks to be picked ... read more
Absolute worst service and by far the worst company I have had to deal with. There is no accountability or urgency unless of course, you have a propane leak. But good luck trying to get anybody to come back to service anything or need prompt delivery of propane. The sooner I change to another company the better. My recommendation to anybody thinking of signing with Amerigas, don't! Choose a local provider that has a local office.
DO NOT SIGN WITH AMERIGAS FOR PROPANE!!! They don't deserve one star. After the flood of 2018 my privately owned tank disappeared. I was forced to lease a tank from these liars! I called on Monday 2/1/2021 to let them know I was at 0%!!! I had checked the tank the prior week, about 7 days, and was at 49%. I know how often I have to order propane, I have been in the same house for 23 years. I thought ok, they say order when at 35%. I waited till Saturday 1/30 and checked the gauge and was at 10%. I freaked out, but thought, t... read more
My elderly parents have been on a monthly scheduled delivery for many years. Amerigas failed to deliver the monthly allotment in January. My parents ran out of gas and were without heat for two days. Amerigas made multiple promises of delivery and failed to follow up. They don't respond to emails or inquires. The account is set up for automatic notification of deliveries and we don't receive notifications. I have no way of knowing if the propane is delivered or not. This lack of communication makes it extremely difficult to ... read more
4th day with no propane. It's below freezing out and can't seem to get a delivery from Amerigas despite daily calls to customer service. I would avoid doing business with this company.
We just purchased a house and the tank that the previous owners had rented from Amerigas for years was completely rusted and a horrible eye sore. I had called Amerigas to see if they could swap out the tank since it was in such bad shape. She said yes, we discussed the annual rental and the cost of propane. Tank gets swapped out and we get a bill for $298, the fees to change the tank. I am upset that it was never disclosed that it was going to cost us that much just to swap it out. After all, it is their tank that the previo... read more
If I could give this company a zero star I would! They have put my family in Life threatening situations with their negligence.
Frequently asked questions about Titan Propane
How is Titan Propane rated?
Titan Propane has a 1.1 star rating with 642 reviews.
When is Titan Propane open?
Titan Propane is open now. It will close at 4:30 p.m.
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