This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Timothy's Riverfront Grill
- American
- Wilmington, DE
About this business
We offer an extensive menu of creative American Comfort Food. Luxurious crab cakes, fantastic burgers, salads, and main dishes are all available for lunch and dinner. Our famous Buffalo wings will keep you coming back for more!
Location details
930 Justison St, Wilmington, DE, 19801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bar service was terrible. My girlfriend and I both had money in front of us, next to our drinks and phone. She got up to talk with her friends and the next thing I know one of the bar tenders took both piles of our money. I said something to one of the other bar tenders and he said oh she must’ve thought it was tip money. Not only that but I basically needed a flare gun to get another drink. Normally a bar tender would ask if you need another one if they see you’re empty or before they take your glass away, not here. Terribl... read more
Business response:
Hi there! Thank you for your feedback! We are so sorry you didn't have a pleasant experience with us. We are going to look further into the matter on who was bartending that evening and hope to improve experiences for the future.
Food and service were fine but don't use your debit card. They'll keep your money for over a week. Used mine last Tuesday they got their payment on Wednesday, but also still holding $50 preauth of mine. Thanks Timothys, $50 is a lot to this single mom right before Christmas. Imagine if I stole $50 out of your register and kept it for a week! And don't tell me to call my bank. It's on your end.
Business response:
HI Joanne. I just wanted to check in with you to make sure the issue was resolved. Unfortunately as was explained depending on the bank you have some banks hold the money longer than others and there is nothing we can do on our end. Again I apologize for any inconvenience. Hope you had a great holiday!
It should have been a warning sign when we first arrived and the hostess was very rude. She was too busy on her phone to possibly know what was going on in the restaurant. She told us the restaurant was to crowded for us to come in then said well maybe there were a few seats in the bar area. We get to the bar area and the place was pretty much empty. My husband felt like she treated us like that because we were black, ironically the next family that came in was white and she nicely found a seat for them...smh
Business response:
Hi DeShante. We apologize that your experience with us was not as you'd hoped and would like to address some of the accusations described in your review. First and foremost, we can assure you that during the holiday season the restaurant has many reservations, and the party that came after you most likely had a reservation in advance. Our restaurant does not discriminate on any premise and the lack of providing seating for you was due to the expectation of large volume of guests coming during the time you arrived. We also ho... read more
Very kind greeters and server, quick service. For starters...crabby dip, melted cheese, crab and tortillas, cheesy and full of crab meat, entree was delicious 2 large maryland crab cakes filled with lump crab meat... so much flavor and enjoyable atmosphere.
Business response:
We really appreciate you taking the time to write about your experience! We are pleased you enjoyed everything and look forward to seeing you again soon! Thanks again!
The food is great ! The food came out in a timely manner and was really good . The only bad part was THE SERVICE ! Our waitress did not check on us throughout our meal , and we asked other servers to get our waitress as we needed other condiments for our meal. When the waitress brought the checks out , there was a issue with what they charged us and we asked to speak to a manager and she was rude as well . We won't be returning as the service was horrible
Business response:
Thank you for your feedback. As we recall your table, all of our staff that interacted with your group reported that they were not treated kindly or respectfully. We feel our manager handled the situation appropriately as well as customers sitting near your table after you left. We are glad you enjoyed your meal. Take care.
Frequently asked questions about Timothy's Riverfront Grill
How is Timothy's Riverfront Grill rated?
Timothy's Riverfront Grill has a 3.9 star rating with 2,000 reviews.
When is Timothy's Riverfront Grill open?
Timothy's Riverfront Grill is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com