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Thomas Acura
- Car Dealers
- Covina, CA
About this business
Location details
580 S Citrus Ave, Covina, CA, 91723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Scammers! Came to an out the door price with my trade in. Get to finance and they are charging me $6000 extra saying it is taxes when that was negotiated in the out the door price. Outright fraudulent sales tactics! Just blew up a $42,000 deal.
The internet price isn't the price. The added 2,000 to price for reconditioning of used car with 302. Go somewhere else. Not honest.
My experience with the dealer was really good. I was treated with respect and they addressed all of my concerns.
Business response:
Hi Dave, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
âWe plan to slap on surprise fees once youâre in the chair and too tired to argue.â They had zero interest in transparency. No email quote, no breakdown, no respect for my time. If your pricing is fair, why hide it? You want me to drive 2 hours just to play âguess the final cost?â No thanks. Iâm not new to this game. Iâve bought cars before â and the good dealers donât pull this nonsense. They provide clear OTD pricing up front because they have nothing to hide. This place? Not one of them. Save your gas... read more
Precious was very helpful, unfortunately the car was in transit and I had to make a decision before it arrived. She was able to give me information on the 2022 Black Edition, and followed up with me just to let me know it was still in transit.
BAIT AND SWITCH! The picture and description of the car were in no way representing the actual car they showed me with the same VIN# The sales person acted shocked that the listing was not accurate and said they would have it fixed. The listing has not been modified and does not accurately reflect the car with the matching milage and VIN#. They are trying to sell a specialty paint and upgraded chrome wheels with a leather interior in the listing. The car is actually a foggy headlighted mess with scratches all over the paint ... read more
Very transparent and easy to work with.
Quick response and kindly. ..
Waste of your time, false advertising, made me go all the way there only to tell me the car I asked them to set up for me to test drive is in the shop and not ready. After I called 3 different times to make sure the car is ready to go, and they confirmed the car is ready to go. And now they changed the price on the car, because I wasn’t buying cash and they can scam me.
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Michael Nicoletti General Manager IRA Acura Westwood (508) 921-1977 E: mnicoletti@iraacura.com
Frequently asked questions about Thomas Acura
How is Thomas Acura rated?
Thomas Acura has a 4.9 star rating with 2,107 reviews.
When is Thomas Acura open?
Thomas Acura is open now. It will close at 8:00 p.m.
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