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Thomas Acura
- Car Dealers
- Covina, CA
About this business
Location details
580 S Citrus Ave, Covina, CA, 91723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Went in to see James after he called me to setup an appointment to see the Rdx. Went in and left with the car within 3 hours! Fast and amazing service and I definitely Recommend
Super bad service, I traveled two hours for an appointment, I confirmed it twice by calling before traveling, which was confirmed, and I arrived and they told me that they had just sold the car, what a lack of respect, what a lack of professionalism, what terrible service.
Business response:
I believe you may have confused us with another dealership. We had an appointment scheduled for you on Monday, June 23rd at 12pm. We have had the vehicle out front awaiting your arrival. This review was left on Saturday, June 21st. We have a process in place to prevent someone driving here and the car is not available. We send a confirmation email for the appointment and call directly. We understand a persons time is valuable Please feel free to reach out to me directly at 603 816 1353 so I can further assist. Anne W Plourde... read more
Bought this car on the spot, sales team was very educated, the finance department was phenomenal in making the process easy. Love the staff and would recommend to any of my family or friends. Love the car too! The price was right!
Contacted me and was helpful
Business response:
Thanks for the great feedback, Daniel! We're glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we're here to help whenever you need us.
Had a very rocky start with the vehicle not being on site after we were told it was and drove almost 2 hours to view. However the manager really stepped up by bringing it to our house for a test drive and talking numbers over the phone prior to driving back to the dealership. This avoided an unnecessary trip and ended with us buying the vehicle.
Good contact
Business response:
Thanks for your feedback, Paul! We're glad to hear you had a positive experience with our team. Your insights help us continue improving and providing great service. We look forward to seeing you again!
They reached out quickly, but the car sold quickly over the weekend.
Communication was good as well as the customer service.
They were very professional. Made a deal on the spot that i wanted or expected to make. They search for financing and processed the paperwork in less than 30 mins. Outstanding!!!!
Frequently asked questions about Thomas Acura
How is Thomas Acura rated?
Thomas Acura has a 4.9 star rating with 2,107 reviews.
When is Thomas Acura open?
Thomas Acura is closed now. It will open at 8:30 a.m.
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