The Venetian Student Living

Christine M 

on BBB

a year ago

They only gave us THIRTEEN MINUTES from the email notice to the time OUR car was towed so they could paint the parking lot at **************** in *********** *********.. They towed everyone's vehicles! The office knew they forgot to send notice until the last minute. It cost over $300 to get my vehicle from the impound lot. This is absolutely unethical and negatively impacted my life. Please address this situation and offer assistance to the tenants affected. 

Sharon P 

on BBB

a year ago

I contacted the leasing office at ******************** on the 10th of October and still have not received a response. It is now the 26th of October. I contacted them to inquire about lease termination options due to extenuating circumstances. Theres no clear contact information on the site, no listing of a property manager, the leasing office doesnt answer the phone. Theres an online portal to email the leasing team as well but no response there either.. The other day an unknown person from the leasing or maintenance also en... read more

Lorna C 

on BBB

a year ago

***************, *******, ** - I have been trying to get management to lock the fitness center doors after hours as well as adjust the hours to 10AM-8PM. I live directly above the fitness center and my apt constantly shakes and items rattle because those in the gym slam the weights. Not only this but they do this at all hours of the night. Most apts I have rented from have keyfobs or access cards with specific hours and the lights are out and doors locked when the gym is closed. I have suggested this as well. I have just rec... read more

Penelope P 

on BBB

a year ago

The Social North ******* needs more reliable management, more maintenance, more attention to repairs. In the four years that we have lived here there have been 5 leasing directors, and over 26 leasing agents. Why cannot Trinity keep a staff that is knowledegable about the building and the neighborhood? The staffing turnover is Right now we have no water pressure: no water in the kitchen or the bathrooms. The leasing manager disappeared over a week ago. Fewer leasing agents and more maintenance and cleaning staff would be mos... read more

Jon C 

on BBB

a year ago

The is for the **** Simply put, everyone associated with the management of this property should be ashamed! My daughter signed the contract for a 1-Bed Apt, paid deposit, drove 1000miles with all her stuff for a new job, just to be told they didnt have her apartment or any apartment for that matter. Who does that to someone? After waiting for hours for them to throw some doors on a recently renovated apartment, we were permitted to check it out. Keeping it real, I wouldnt want a homeless person to be subjected to the conditi... read more

Sabrina W 

on BBB

a year ago

The conditions I received my unit in were a nightmare! The front door was very dirty with a chard coating as if there was a fire in the location, my assigned unit smelled of smoke and marijuana, the bedroom door was broken and hanging from the hinges, the common area stove in the kitchen was old and in a inappropriate state, the carpet was very dirty and moldy. I also witnessed a fight on the property while leaving, which made me feel even more unsafe here. My move in date was August 18th, the apartment however was not ready... read more

Alicia S 

on BBB

a year ago

Where should I start. I have been living in the **************** property for only twelve days. The first day I received the key I walked in to a leaking ceiling that was half way painted when it was fixed. Later on that night I realized there was no hot water. I waited almost two days for that to be fixed. I have to go to my old place to take showers because the tub has been stopped up since Ive been there. Maintenance has came to fix it but its still stopped up with debris coming up out of the drain. Its a very big mouse h... read more

Aisha H 

on BBB

a year ago

I am a new resident at the ************** Apartments. I have to admit, I was in a tight spot and tight position with the last landlord(s) I had experienced. I thought I finally found a leasing team that wasnt trying to just take people for their money. My goodness was I wrong! The manager here did the least bit of communicating when the issue of how much was owed for the month. This is REALLY my fault for taking the keys from the manager without getting or even viewing the lease. I thought Trinity Property Consultants slogan... read more

Sha S 

on BBB

a year ago

I have lived at the Arrive South Loop for 3 years and this year the & I have watched this building & the mgmt go down significantly! I spend close to $3000, in rent each month, yet I can get a single of my package delivered without someone stealing them! And it's not just me, other tenants have the SAME issue each day. This is not right as there need to be one person available to streamline packages. I lived in Lake *******, Prairie Shores, a Private condo w 30 floors in the south *********** ALL a person available to stream... read more