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The Terano
- Apartments
- Rockville, MD
About this business
Upscale, down to earth. Pedestrian-friendly. Planet-friendly. Presenting The Terano apartments at Twinbrook Metro. Upscale living with down-to-earth ease.
Location details
5720 Fishers Ln, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Non-responsive maintenance--horrible property manager Stay away! Nonresponsive maintenance. I reported in September that the ceiling leaked---completely caved in in March (6 months later). Terrible property manager. Four property managers in the last year with zero continuity. This current property manager just makes it up as she goes along. Previous property manager and assistant property manager told me that I would get my entire deposit back with if I met certain conditions--I met those conditions (IN WRITING!) but the ne... read more
Worst apartment to live in Id give it a negative star if i could! We moved in over 3 years ago..initailly think were ok ..building was new..BUT After one year Uncleaned dog poop in hallways and other food items..for weeks Staff initially was ok but now are just not helpful and inexperienced at simple tasks Appliances fail constantly Rentcafe wipes out profiles and will charge yiu rent even after you move out..beware!!!!!! Pest infestation with roaches Noisy Just stay away
Regret renewing lease. Can't wait to move. I regret renewing my lease and I'm hoping to get out of it. All the professionals have left (Mozart and Stefanie were amazing--smart, competent, responsive, friendly and helpful) and they're replaced with staff who are unhelpful and belligerent bordering on hostile. I've lived here for a year and a half and loved it when Mozart and Stefanie were there. Now I resent it. They make residents feel like we're an inconvenience--like we are NOT the reason they're there. We pay for package ... read more
Decline in Quality I have lived here coming up on two years, I highly doubt I will be renewing my lease. The property is described as "up-scale" and I am still trying to figure out how? For a new building it is starting to look run down fairly quickly. As other residents have mentioned, here are the current issues: 1. Pets - The pets are a huge problem. More so the pet owners. The poop and pee in the stairwells, the hallways, and around the property is out of control. The property management sent out one (1) email regarding ... read more
happy residents I wanted to wait about a month before writing a review, just incase it was too good to be true. We are very happy calling the Terano our home. We found the apartment selection process to be smooth and the leasing associate Ashely was very helpful. Our move in was a bit challenging because our unit was the complete opposite side of the building as the loading dock, but Mozart was able to suggest an alternative route for us which we appreciated. Within the first month the apartment and building immediately bega... read more
4th floor apartment If there is less than one star I will put it for this building.. If you decide to live in this building , you will lose mails and packages and someone will broke into your car or apartment and this shitty building management won’t do anything to you.. I lost over 3 packages and this morning someone broke into my car and took everything inside it.. Customer service are very rude And useless and the building doesn’t have cameras.. I DONT RECOMMAND ANY ONE TO RENT AT THIS BUILDING .
Corporate nightmare The staff are incredibly rude, they arent there when they are supposed to be, the building is "fake nice" with the dry wall falling off the walls and they steal your money when you move out and bully you as a big company.
Good for one year now going downhill The first year was very good but now all sorts of problems are coming out of the woodwork. Multiple "new" appliances breaking down weekly with bandaid solutions that don't last, air conditioning failing, NO HOT WATER FOR ALMOST A WEEK, a front desk with a main phone line which is frequently broken, lots of middle of the night fire alarms and routinely finding dog poop on the stairwell -- uncleaned for weeks. There's been a change in ownership and since then things have been going steadily... read more
Decline In Experience When first moving into the building, I was very pleased with the overall experience. Of course we were some of the first tenants in this building, it was obvious that there were some bugs that needed to be worked out in the system (alarms going off, amenities not up and running, etc), but the office staff seemed to communicate and show compassion through the process. I was a bit frustrated that we were paying for parking, yet the gates were not secured for at least the first 6 months of the lease. And t... read more
Frequently asked questions about The Terano
How is The Terano rated?
The Terano has a 4.4 star rating with 327 reviews.
When is The Terano open?
The Terano is closed now. It will open on Monday at 9:00 a.m.
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