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The Surround
- Apartments
- Irving, TX
About this business
Looking for the best apartment living in Irving, Texas? The Surround has you covered! Our excellent location and services will always ensure that you have everything you need when you lease with us today! Enjoy all the best perks and conveniences of quality apartment living, complete with great amenities and a welcoming staff. We are managed and operated by KPM Property Management.
Location details
4299 Pleasant Run Rd, Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Simply Terrible This company accepted a payment over over 1200 for rent and deposits to be paid upfront. Unfortunately I was told I am unable to lease and they still took my payment. It has been almost 30 days and they still have yet to return my payment, or give me any indication that I should be receiving my refund soon. I have called numerous times, visited the office in person multiple times and no one seems to understand where my payment is, nor will they follow up or get in contact with me. I’ve had the displeasure of ... read more
Business response:
We have worked with you on this matter privately. Thank you for your feedback.
they dont care First a formost the year that ive been living here manggment has always been terrible. Due to the strange time we are in this year its been a lot of death & unexpected things happened. I had a couple of deaths in my family had to miss work explaind that to the office & they still put up eviction. On top that the apartment was never in ready conditions. Things were never put in place. My kitchen light never worked. The fridge leaked. Ac/Heat went out multiple times. Maintenance sucks. And overall they over char... read more
terrible! first they are nice, then they took weeks to get us in an apt, switched our apt 3 times, we have now been living here for 3 months and the apt is STILL not move in ready! management is horrible. maintenance is terrible and marks work orders completed when they haven't even visited the apt. the AC is terrible, very cheaply renovated, there are roaches!!
Excellent When to visit the office foe information they seem a little busy but they gave us all the information we needed and all of our questions were answer. The only negative thing are the parking lots but other than that it seems a good place to live.
Lisyet Calderon I do recommend this apartment complex because it has very nice people, attentive but above all very professional and among them is Janeth who does an impeccable job putting on high the name of this complex and the apartments are in very good condition, clean and so far Very quiet with the neighbors and in the surroundings.
Better than my last experience I was greeted when I entered the office and the woman was very nice and accommodating. I had a 1 bedroom townhome. My maintenance needs were answered in a timely manner. It was a little expensive but I loved my neighbor and I was comfortable. Also upon move in they gave me paper plates, a welcome card, and a roll of toilet paper. It was a small gesture but it was nice.
Business response:
We are so happy to hear that you are having a great experience with us at The Surround. We strive to provide an excellent living experience for our community members. If there is anything you need from us, please do not hesitate to reach out by calling (972) 252-6568 or stop by the leasing office. Even if you would just like to say hello, we love that! Thank you for taking the time to give us a review and please have a great day!
WORST APARTMENT COMPLEX Bed bugs!!!!!! And roaches!! Stay away from these apartments because they are roach and bug infested.
Worst Apartment experience ever Good morning: Since I have moved into the (from Chicago in November 2016) Surround Apartment complex, I have had array of issues. The maintenance takes long time to fix issues with the apartment, second in middle of my lease they moved to another apartment (worse than first one provided with little notice); This does not included that I had to take off unexpected time off work to move all my stuff by myself, with offer of using moving company (which I had no money for at the moment). The apart... read more
Not worth the rental rates Lived here for 2 years and that was a year too long. Quick fixes for the constant problems that come up. Poor management. Rent was raised twice, utilities are high due to poor plumbing and HVAC issues... "remodeled" ha! I would never refer anyone to The Surround
Frequently asked questions about The Surround
How is The Surround rated?
The Surround has a 3.6 star rating with 572 reviews.
When is The Surround open?
The Surround is open now. It will close at 5:00 p.m.
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