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The Smart Car Wash
- Car Wash
- Potomac Mills, VA
About this business
Location details
13589 Minnieville Rd, Potomac Mills, VA, 22192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:30 p.m. | |
| Tue | 8:30 a.m. to 7:30 p.m. | |
| Wed | 8:30 a.m. to 7:30 p.m. | |
| Thu | 8:30 a.m. to 7:30 p.m. | |
| Fri | 8:30 a.m. to 7:30 p.m. | |
| Sat | 8:00 a.m. to 7:30 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Business response:
Francesca, I want to take a moment to personally apologize for your recent experience. It's important to us that each and every vehicle we service is handled with the utmost care, so it's extremely disheartening if we make a mistake. I want to assure y…See More
I have been coming there for sometime now and have enjoyed the services however lately they have not been as consistent..much of the car is still not dried and the other day after getting the full service which is all I get I waited 22 minutes in lane number 4 just 5o get my car dried....I mean really what’s the point 22 minutes waiting cars already dried. It wasn’t jus5 my lane, all the lanes took forever...maybe the weather is getting nicer, but we as consumers should not have tow@it 22 minutes to get the car dried and vac... read more
Business response:
George, as a valued customer of ours, your feedback is very important to us. I want to apologize for the recent wait times you've experienced -- it's important to us that we're delivering a timely, quality clean and dry every time, so I want to assure you I'll be relaying your concerns to the rest of the team right away. As we work to improve, I truly hope you'll consider giving us another shot at showing you we're still capable of the high quality service you remember. -Jenny R., Manager
Can’t say enough great things. I had the best experience. I made an appointment to get my husbands truck detailed. They did an incredible job, incredible staff and it was half the price of the dealership. So glad it’s local can’t wait to come bring my car in!
I have canceled my auto subscription in writing on Flagship's website twice and my credit card is still being charged. The company states that there are no long term contracts "cancel any time" and that "A Flagship Car Wash Customer Service Representative will contact you within 1 business day to confirm your cancellation request." I originally canceled on 2/5/18, then again on 3/7/18 once I realized I was still being charged. I again contacted the company on 3/11/18 and requested a telephone call. Nothing. This is unaccepta... read more
Business response:
Kristin, it sounds like there might've been a miscommunication here, and we apologize for any inconvenience caused by our cancellation process. It's possible we have the incorrect contact information for you -- please give us a call at (301) 230-1230 and we'll be more than happy to discuss this further. -Dean W., Manager
Top-notch car wash. I regularly use both the drive through and self wash. I think the location are always well kept.
Business response:
Wayne, I'm happy you're a fan! Thanks for taking the time to write such a great review. We hope to see you again sometime soon! -Dean W., Manager
Everytime I take my car for a wash, they do an amazing job!!
Frequently asked questions about The Smart Car Wash
How is The Smart Car Wash rated?
The Smart Car Wash has a 3.1 star rating with 975 reviews.
When is The Smart Car Wash open?
The Smart Car Wash is closed now. It will open tomorrow at 8:00 a.m.
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