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The Scion Group LLC
- Property Management
- Chicago, IL
About this business
We are Student Living Investors, Owners, Operators, Advisers, and Experts. Since 1999, we've been focused on the student residential experience, both on and off campus. As one of North America's leading owners, operators and advisers of student housing, we are defining the future of student living.
Location details
444 N Michigan Ave #2600, Suite 2600, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In Pandemic they would not let us delay our son's lease by ONE MONTH, since his school went remote. We agreed to honor the lease, but merely asked that it begin in September instead of August because I lost my job due to Covid. They refused, with no empathy for a PANDEMIC based hardship, when all we requested was a delay to the start of the lease by ONE MONTH. College classes are ALL REMOTE LEARNING for fall term; this company is 100% responsible for a terrible hardship on our family, and are heartless
Business response:
All communities managed by The Scion Group have offered flexible payment arrangements for residents or families experiencing financial hardship. However, these communities rely on contracted revenue from residents and must also continue to pay their bills such as mortgage payments, property taxes, staff payroll and other operating costs, and have not received any relief from government or creditors. In addition to the substantial support provided to families under the CARES Act, colleges and universities in the United States... read more
This company is refusing to prove that I owe a debt even though I've reached out to members of management. Not only does this company steal it's tenets money but they lie about it to. Do not rent with them and avoid them if you can.
Business response:
It is impossible to tell from this complaint what apartment community is being referred to, in order to review the history of the account and to verify that a debt is owed. But generally the individual's Housing Agreement is the contract governing the relationship, and each resident receives a copy of that agreement. We would be happy to provide a copy of the contract as well as a full ledger history showing any balance due, with information about the community in question and the period of time covered by the individual's c... read more
This is in regards to their subsidiary, Scion Tempe Apartments LLC. I changed my mind to move into their apartments, BVLD 1900, 1900 E Apache Blvd, Tempe, AZ 85281. I did not move in or receive keys; I got charged the whole lease amount and it was sent to a collection agency. Its unethical practice to say the least, I do not know why the contract could not be terminated without a charge, since they can easily find someone to fill the apartment space (ASU, large university). I am pretty sure they filled my space relatively qu... read more
Business response:
The Scion Group is property manager for the apartment community in question, Boulevard 1900 in Tempe, Arizona. The community is home primarily to students from Arizona State University (not freshmen, but mostly upperclass and grad students) as well as non-students. In July 2017, the complainant applied for an apartment space, was approved, and entered into a Housing Agreement with Boulevard 1900 for a term running August 2017 to July 2018, calling for 12 installments of $680 each. He apparently changed his mind and did not s... read more
In 2015 I was looking for a college to attend , I was looking at apartments too and I seen one I like. The worker at One IL said I had to do an application, I did and didn’t get approved I needed a guarantor & I didn’t get approved. I never moved there and a couple months later I got a eviction on my credit report. This is the worst nightmare of my life. I can’t get a car , a home not even a credit card. I’ve been asking them to show me proof for years now and no one could show me that I lived there or show me any paperwork ... read more
Business response:
The Scion Group has not been affiliated with ONE Illinois since January 2019, but was formerly the property manager for that community. The complainant in this matter entered into an actual Housing Agreement with ONE Illinois that clearly stated it was a binding contract. That contract allowed for the resident to either prepay the final two rent installments as security, or to provide a guarantor; the agreement remained in place either way. It is unfortunate that the complainant had a negative impact on her credit report and... read more
In early June 2019, my outgoing ex-roommate unlawfully subleased his room to another person for the summer - that is, he moved out and began accepting rent payments from a third party who moved in, and neither one of them cleared this arrangement with The [property]. About a month after he moved in, I came home from class to find my front door key didn't work. I went to the office and was told that an employee had seen an "unauthorized guest relieving himself off the balcony,” so the locks were changed, and an email had been... read more
Business response:
The Scion Group is a professional operator and manager of student housing nationwide, and takes the full satisfaction of our residents seriously. Delivering an excellent residential experience is what drives us. It is therefore unfortunate that this resident, from a community in Riverside, California, is complaining now through the BBB forum without speaking with us first, on a matter that we believed was fully resolved months ago. The issue with a roommate allowing another person to use the shared apartment was first brough... read more
Frequently asked questions about The Scion Group LLC
How is The Scion Group LLC rated?
The Scion Group LLC has a 1.9 star rating with 223 reviews.
When is The Scion Group LLC open?
The Scion Group LLC is open now. It will close at 5:30 p.m.
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