The Retreat Salon & Day Spa

rdmom 

on Citysearch

13 years ago

poor customer service – The first time I went here, I had a nice experience. The spa was warm and comfortable and felt very upscale. So, I got my mother a gift certificate for a pedicure for her birthday. She came home saying her toe hurt. I called The Retreat, who quickly denied fault. By the next day, my mom couldn't even wear a closed toe shoe. Two days later, she was at the podiatrist, who told her she had an infection. Not wanting to sound ungrateful (as this was a gift from me to her), she didn't want to complain. Howe... read more

mikedego 

on Citysearch

13 years ago

This place needs to be on the Tabatha's Salon Takeover show. – Don't buy a Groupon for this place because your money will not be well spent. Apparently their definition of a pedicure is to just paint your nails. I didn't realize that a leisurely trip at the spa meant you get pressure from the owner to tip for lack-luster service. My wife came home in tears because she was so mad. 

degosgirl 

on Citysearch

13 years ago

Worst Customer Service I have ever experienced – In early September, I called for a pedicure and booked one for same day service. About half way through what I thought was my pedicure the tech stopped doing her thing and put my shoes on to paint my toes. When I asked what she was doing I expected a full pedicure the tech stated that no, I was getting "pretty toes" which amounts to soaking my feet and painting my toes. The tech made no apologies for the miscommunication, did not even try to offer to find out what had happened... read more

cats1 

on Citysearch

13 years ago

Not worth a Groupon – I had a Groupon for a Spa Day with lots of different treatments that claimed full treatments as in their spa menu. The esthetician told me that the treatment was shortened in the Groupon deal. The receptionist/ manager still expected me to tip off of the full price of each individual treatment. I had scheduled the nail part of my package at a later date because the spa couldn't do all of the treatments in one day. I called the salon asking if I could change my nail appointment to a later date then the o... read more

jalynn 

on Citysearch

13 years ago

Do Go There! – Relaxing, beautiful, not pretentious! I have been to the "big" name salon/spas and have never felt as comfortable as I do at The Retreat. I have always been treated with the utmost respect and feel that the techcnicians that have performed my services were nothing less than well trained professionals. On the subject of trained professionals in the beauty industry; from your hairstylist to manciurist, these guys/gals pay thousands of dollars for their education & licensing and continue to pay each year for cont... read more

RACH76 

on Citysearch

13 years ago

NOT UP TO PAR – VISITED. A BIT RUN DOWN. TOO EXPENSIVE. SEEMED LIKE EVERY OTHER CUSTOMER HAS A GROUPON CERTIFICATE. 

Spirit66 

on Citysearch

14 years ago

Owner pressures you to over tip! – I have been to this Salon numerous times the last 2 experiences have been terrible! The technicians are excellent: massage was great, pedicure was so relaxing & the make-up artist is the best I have ever had! The PROBLEM is the front desk/OWNER. She was rude ( I can get over that since her techs are good BUT she didn't provide what was promised for the gift certificate & she insisted I pay a 20% tip ( which amount to $60) for a service that was good, but was not worth that! She also pressur... read more

Bevy76 

on Citysearch

16 years ago

GREAT PLACE and a few tips – I love my spa! Yes it is my spa. The key that if you get someone you like...get there CARD! Then when you book an appointment request for them. Often times they will ask if you want them again...SAY YES! Don't leave your experience up to whomever. A day at the spa to me is personal and I always request people that I had great experiences with. Also if those people know you requested them, they will make sure to make it a great experience for you again. Also Tip well! :) that also helps ALOT!!! Al... read more

Natalie88 

on Citysearch

16 years ago

DON'T GO THERE!!!! – I was given their "holiday retreat '07" package as a x-mas gift from my boyfriend, which consisted of a manicure, pedicure, massage and facial. I was extremely excited that I was going to have a relaxing day at the spa, since I hadn't had a manicure/pedicure in a long while, and never had had a facial or massage. The pedicure was nice, but the polish job was probably one of the worst I have ever gotten for both my manicure and pedicure, and for what they charge for their services, it was definately not w... read more