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More about Retreat Salon & Day Spa Founded by Frank DellaCroce and Scott Sullivan, the Center serves as a dedicated resource for women seeking advanced methods of breast reconstruction.
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rdmom on Citysearch
11 years ago
10/12/2011, 05:18 AM
poor customer service – The first time I went here, I had a nice experience. The spa was warm and comfortable and felt very upscale. So, I got my mother a gift certificate for a pedicure for her birthday. She came home saying her toe hurt. I called The Retreat, who quickly denied fault. By the next day, my mom couldn't even wear a closed toe shoe. Two days later, she was at the podiatrist, who told her she had an infection. Not wanting to sound ungrateful (as this was a gift from me to her), she didn't want to complain. However, when I called The Retreat, and spoke to the owner, I was completely blown off and told that "it wasn't their fault." No apology, no refund, no other service offered - and I will NOT be going back, nor would I ever recommend this place again. I feel like this spa could accomplish so much more with a little humility - or a class on customer service
mikedego on Citysearch
12 years ago
09/14/2011, 04:22 AM
This place needs to be on the Tabatha's Salon Takeover show. – Don't buy a Groupon for this place because your money will not be well spent. Apparently their definition of a pedicure is to just paint your nails.
I didn't realize that a leisurely trip at the spa meant you get pressure from the owner to tip for lack-luster service.
My wife came home in tears because she was so mad.
degosgirl on Citysearch
12 years ago
09/14/2011, 03:37 AM
Worst Customer Service I have ever experienced – In early September, I called for a pedicure and booked one for same day service. About half way through what I thought was my pedicure the tech stopped doing her thing and put my shoes on to paint my toes. When I asked what she was doing I expected a full pedicure the tech stated that no, I was getting "pretty toes" which amounts to soaking my feet and painting my toes. The tech made no apologies for the miscommunication, did not even try to offer to find out what had happened, she blamed the people at the desk. The tech also had the nerve to mock me to another employee right in front of me when I stated I was not happy.
After this horrible experience(had to let her finish, I had to pay no matter what)I spoke to the desk staff who also made no apologies for the miscommunication. The manager/owner of the spa blamed me for what had happened, and started to argue with me when I tried to see if something could be worked out as I was unhappy. No apologies made by any of the staff, owner or not. I did pay for the service I did get as I had no choice, but I did not tip the tech.
I would never recommend this spa to anyone ever, if I could rate lower than one star on here I would.
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cats1 on Citysearch
12 years ago
08/12/2011, 03:20 AM
Not worth a Groupon – I had a Groupon for a Spa Day with lots of different treatments that claimed full treatments as in their spa menu. The esthetician told me that the treatment was shortened in the Groupon deal. The receptionist/ manager still expected me to tip off of the full price of each individual treatment. I had scheduled the nail part of my package at a later date because the spa couldn't do all of the treatments in one day. I called the salon asking if I could change my nail appointment to a later date then the one originally scheduled and I was told NO and that I could no longer use the nail manicure. What a waste!!! The decor on the quiet sitting room also seemed really dusty. I will not be returning to this salon even with a groupon!!
jalynn on Citysearch
12 years ago
05/04/2011, 09:49 AM
Do Go There! – Relaxing, beautiful, not pretentious!
I have been to the "big" name salon/spas and have never felt as comfortable as I do at The Retreat. I have always been treated with the utmost respect and feel that the techcnicians that have performed my services were nothing less than well trained professionals.
On the subject of trained professionals in the beauty industry; from your hairstylist to manciurist, these guys/gals pay thousands of dollars for their education & licensing and continue to pay each year for continued education. Tipping these service providers is customary and 15-20% is the norm. How many times do you, without hesitation, add a 15-20% tip to your restaurant or bar bill?
RACH76 on Citysearch
12 years ago
05/04/2011, 04:31 AM
NOT UP TO PAR – VISITED. A BIT RUN DOWN. TOO EXPENSIVE. SEEMED LIKE EVERY OTHER CUSTOMER HAS A GROUPON CERTIFICATE.
Spirit66 on Citysearch
12 years ago
01/03/2011, 00:07 AM
Owner pressures you to over tip! – I have been to this Salon numerous times the last 2 experiences have been terrible! The technicians are excellent: massage was great, pedicure was so relaxing & the make-up artist is the best I have ever had! The PROBLEM is the front desk/OWNER. She was rude ( I can get over that since her techs are good BUT she didn't provide what was promised for the gift certificate & she insisted I pay a 20% tip ( which amount to $60) for a service that was good, but was not worth that! She also pressured another customer at the desk ( a young girl of 15 or 16 yrs old) to over pay on a tip! I would NOT recommend this Spa/ Salon go somewhere else where the owner treats you well and doesn't cheat you on service.
Bevy76 on Citysearch
15 years ago
05/29/2008, 08:19 AM
GREAT PLACE and a few tips – I love my spa! Yes it is my spa. The key that if you get someone you like...get there CARD! Then when you book an appointment request for them. Often times they will ask if you want them again...SAY YES!
Don't leave your experience up to whomever. A day at the spa to me is personal and I always request people that I had great experiences with. Also if those people know you requested them, they will make sure to make it a great experience for you again.
Also Tip well! :) that also helps ALOT!!!
All of this is true regardless of what spa you go to. I love the Retreat because it is close and relaxing compared to the Dublin Penzone that feels like a night club.
Natalie88 on Citysearch
15 years ago
04/05/2008, 07:52 AM
DON'T GO THERE!!!! – I was given their "holiday retreat '07" package as a x-mas gift from my boyfriend, which consisted of a manicure, pedicure, massage and facial. I was extremely excited that I was going to have a relaxing day at the spa, since I hadn't had a manicure/pedicure in a long while, and never had had a facial or massage. The pedicure was nice, but the polish job was probably one of the worst I have ever gotten for both my manicure and pedicure, and for what they charge for their services, it was definately not worth it. My massage was horrible and I couldn't wait for it to be over. The woman who was massaging me was doing it way too softly, and was not only making me uncomfortable, but my back didn't feel any better and I definately wasn't any more relaxed. My facial wasn't so bad though. I really liked the girl that did it, except when she was done, she just left me there with big oven mitts and saran wrap on my hands, that I had to take off myself. Definately not a good experience at all.
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