This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
The Lakes
- Apartments
- Albuquerque, NM
About this business
Location details
4800 San Mateo Ln NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Maintenance supervisor and Maintenance team always show up to make a positive impact to get any issues done we are greatly appreciated for them Comfortable living well maintenanced and grounds look amazing
Business response:
Thank you for your wonderful feedback. It’s great to know you’re enjoying comfortable living and the well-maintained grounds. Your appreciation means a lot to our team.
Nice place I had a great experience touring, Daniela and Aaliyah were both friendly and helpful, and they made the whole tour really easy and comfortable. They answered all my questions and were very welcoming. The apartments looked great, and I definitely left with a good impression
Business response:
Thank you for sharing your positive experience and kind words about Daniela and Aaliyah. It’s wonderful to hear that you felt welcomed and comfortable during your tour, and that the apartments left a good impression. Your feedback is greatly appreciated.
Great Management A huge upgrade from the old office management! This new team is organized, communicative, and super friendly. Maintenance is faster, communication is clear, and overall the property feels much better managed. Special thank you to Kelly the property manager for turning things around!
Business response:
Thank you for taking the time to share your positive experience. It’s wonderful to hear that the improvements in organization, communication, and maintenance have made a noticeable difference. Kelly and the entire team truly appreciate your kind words and recognition of their efforts in enhancing the community. Your feedback means a lot to everyone at The Lakes.
Wonderful Staff and Great Events! We had so much fun at the Christmas party, everyone walked away with a gift and the staff was so helpful and making sure everyone was taken care of! We love living here, the landscaping is so beautiful and my grandkids love seeing the ducks every year!
Business response:
Thank you so much for sharing your experience with us! We're so glad to hear that you enjoyed yourself so much. We hope you had a great holiday!
Best experience :) Honestly, this is the best living experience. No complaints about my apartment. It's in a good area close to shopping, next to a school. The girls in the leasing office are amazing. *Chef's kiss.* They literally go out of their way to help. The Maintenance team responds quickly, the same day. I'm glad my friend referred me here, it's a hidden gem. :)
Business response:
Thank you for your kind words! We are so pleased that you are enjoying living at our community. Our team works hard to make sure all of our residents have a great experience and we are glad to hear that you are happy here. If there's anything you need in the future, please don't hesitate to let us know!
Love The Lakes! I have lived here for about 9 months and I can't wait to renew when my lease is up this year. The grounds are so beautiful and well maintained. Everyone here is welcoming and I have the nicest neighbors! The office and maintenance staff are very responsive and I feel secure and comfortable living at these apartments. I highly recommend living at The Lakes!
Business response:
Thank you for taking the time to leave such a kind review! Our team cares deeply about our valued residents so it is great to hear that you have been benefiting from these efforts. Please let us know if there is anything we can do to improve your already 5-star experience. Thank you for the 5-star rating as well as the recommendation!
RUDE The ladies who work in the office are the rudest in the area. If you walk into that office, expect to be talked down to.
Business response:
We are disappointed in this characterization of our staff and community. We are committed to treating all residents and guests with the utmost respect and impeccable service. We’d like to work with you to improve your living experience and hope to speak with you directly. Please reach out to us in the office at (505) 881-0080. Thank you. - The Team at The Lakes Apartments
Do not move in here Bad area of town and you can hear almost everything through the walls.
Business response:
We’re disappointed to hear that your experience in our community has not lived up to your expectations. There’s much to love about our neighborhood and we’re sorry to see you did not find that to be the case. We’d appreciate the opportunity to further discuss your feedback and address any concerns you may have, and encourage you to give us a call at your next convenience. We look forward to hearing from you!
Beware These apartments are very dated. Cabinets, appliances, outlets were in poor condition. Cockroaches were a problem. Management will try to bully you so if you feel you are right on an issue stand your ground. Utilities paid with rent are high (averaging $120 or more per month excluding electric) and there is no detail of what they are for. Don't expect any of your deposit back on move out and they will charge you a huge amount on your final bill to replace the carpet, $750 in our case.
Frequently asked questions about The Lakes
How is The Lakes rated?
The Lakes has a 3.5 star rating with 169 reviews.
When is The Lakes open?
The Lakes is closed now. It will open tomorrow at 9:00 a.m.
Browse nearby in Albuquerque, NM
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com