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The Lakes
- Apartments
- Albuquerque, NM
About this business
CSI: THE LAKES. You don't have to wait until after the commercial break to learn about our Customer Service Intense! You can contact us now - a leasing agent is awaiting your call. Our convenient location puts you exactly where you want to be. We offer our residents the finest in modern amenities, including a fitness center,clubhouse, business center with wifi,two swimming pools, dog park, racquetball court,sauna,basketball court and tennis courts. With a wide variety of apartment designs, The Lakes has a living space for ev... read more
Location details
4800 San Mateo Ln NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Best experience :) Honestly, this is the best living experience. No complaints about my apartment. It's in a good area close to shopping, next to a school. The girls in the leasing office are amazing. *Chef's kiss.* They literally go out of their way to help. The Maintenance team responds quickly, the same day. I'm glad my friend referred me here, it's a hidden gem. :)
Business response:
Thank you for your kind words! We are so pleased that you are enjoying living at our community. Our team works hard to make sure all of our residents have a great experience and we are glad to hear that you are happy here. If there's anything you need in the future, please don't hesitate to let us know!
Love The Lakes! I have lived here for about 9 months and I can't wait to renew when my lease is up this year. The grounds are so beautiful and well maintained. Everyone here is welcoming and I have the nicest neighbors! The office and maintenance staff are very responsive and I feel secure and comfortable living at these apartments. I highly recommend living at The Lakes!
Business response:
Thank you for taking the time to leave such a kind review! Our team cares deeply about our valued residents so it is great to hear that you have been benefiting from these efforts. Please let us know if there is anything we can do to improve your already 5-star experience. Thank you for the 5-star rating as well as the recommendation!
RUDE The ladies who work in the office are the rudest in the area. If you walk into that office, expect to be talked down to.
Business response:
We are disappointed in this characterization of our staff and community. We are committed to treating all residents and guests with the utmost respect and impeccable service. We’d like to work with you to improve your living experience and hope to speak with you directly. Please reach out to us in the office at (505) 881-0080. Thank you. - The Team at The Lakes Apartments
Do not move in here Bad area of town and you can hear almost everything through the walls.
Business response:
We’re disappointed to hear that your experience in our community has not lived up to your expectations. There’s much to love about our neighborhood and we’re sorry to see you did not find that to be the case. We’d appreciate the opportunity to further discuss your feedback and address any concerns you may have, and encourage you to give us a call at your next convenience. We look forward to hearing from you!
Beware These apartments are very dated. Cabinets, appliances, outlets were in poor condition. Cockroaches were a problem. Management will try to bully you so if you feel you are right on an issue stand your ground. Utilities paid with rent are high (averaging $120 or more per month excluding electric) and there is no detail of what they are for. Don't expect any of your deposit back on move out and they will charge you a huge amount on your final bill to replace the carpet, $750 in our case.
You may as well live in the war zone The apartment was actually very spacious and affordable. The neighborhood left something to be desired. If you live here, get ready to have your car broken into or stolen, ticketed or towed for no good reason, and vandalized. You also will find random homeless and drunk people laying outside the fence or on the sidewalk at all hours and possibly using the area as their personal toilet. As for the complex itself, the roof leaks if you're on the 3rd floor, which meant I lived without a smok... read more
DO NOT MOVE HERE! they deserve zero stars. Very unprofessional. Management is absolutely horrible!!!!!!
Business response:
I am sorry you feel that way. We are highly professional and our goal is always take care of our residents. If you have an issue, you have not brought it to my attention. I would suggest that you come in to the office and discuss whatever issues you are having so that the issues can be resolved.
Lying, unprofessional, rude office staff If I could give 0 stars, I would! I read the reviews before moving into these apartments and they sounded ok. I've only been here almost 9 months and I completely and utterly regret moving in. The office staff are liars and extremely unprofessional and rude! They will freely make comments about residents in front of other residents and anybody who happens to be around. They lie to the residents about terms and conditions and leave inconsistent notices on doors all the time. They favor... read more
Alright place The lakes apartments is a nice place to live because of the gated community and nice neighbors. The staff are also very nice but they need to use the security system more often lately I've been seeing used needles laying around in the back of the apartment parking lots. The pipes get clogged all the time and appliances also need to be replaced. The refrigerator is very loud and my stove clicks off and on. Unfortunately I'm stuck here for a year and most likely will not be renewing my lease.
Frequently asked questions about The Lakes
How is The Lakes rated?
The Lakes has a 3.4 star rating with 156 reviews.
When is The Lakes open?
The Lakes is closed now. It will open at 9:00 a.m.
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