The Home Depot

Pamela Stevens 

on Facebook

2 years ago

Worst customer service I’ve ever experienced. They picked up my return snow plow on 10/31…it’s 11/15 and I still haven’t been refunded. I called Renee, the poughkeepsie store manager, last week and still didn’t get a call back so I called her today. She told me they will refund the money as a check, but she does not know where it was sent, only that it will arrive in about a week. GO TO ANY LOCATION BUT THIS ONE. They are terrible and could care less about their customers. 

Idalia Mady 

on Facebook

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3 years ago

Shout out to the manager Conner today who handled an uncomfortable and confrontational situation in Lawn and Garden. I witnessed a customer be rude, degrading, and disgusting to an employee named Nick. Long story short the manger handled the rude customer with professionalism and direct attitude. He defused the situation while assuring his employee was not in the wrong. Perfect example that the customer is NOT always right. I hope Nick is commended on how he handled how he wa… See more 

Chris Shave 

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4 years ago

We had a major problem with blackout blinds which wouldn't retract and wouldn't adjust. These were a brand new product and they were expensive and when we brought them back to the store in Poughkeepsie the employees couldn't be more helpful. 

David Shelly 

on Facebook

4 years ago

Just brought in seven empty water bottles that are from one of the hospitals. They are out of water and that i understand happens . But when i asked if they could take the empties and give me a receipt the woman was rude . 

Cindy Koerber Schneider 

on Facebook

4 years ago

Most of the staff know what they are talking about. But it seems like everyone I ask for help, has no clue. They give you the wrong product and wrong advice 

Chris Crozzoli 

on Facebook

5 years ago

I needed one piece of foam for above my grandsons window ac. Not one person, who I might say we're a bit rude, out of the three I asked knew where foam was. Sent me to three different aisles, at opposite ends of the store. No foam sheets. I complained but was told people come here for the prices, not convenience. I dropped the items I had right on the floor and left. Home Depot sucks. I'll stick to Lowe's. 😠 

Ycart Tterb 

on Facebook

5 years ago

I was just at the Wappingers store. I was rudely approached by a female employee who told me that I was going to have to leave the store because she was sure that I was aware of the fact that I was breaking the law by not wearing a mask. It is not a law to wear a mask unless you’re somewhere that it’s difficult to maintain six feet between yourself and others. Not only did the rude employee come closer than 6 feet away, so did the manager. The manager told me that it was a corporate decision to turn customers away from the s... read more

Ycart Tterb 

on Facebook

5 years ago

I was just at the Wappingers store. I was rudely approached by a female employee who told me that I was going to have to leave the store because she was sure that I was aware of the fact that I was breaking the law by not wearing a mask. It is not a law to wear a mask unless you’re somewhere that it’s difficult to maintain six feet between yourself and others. Not only did the rude employee come closer than 6 feet away, so did the manager. The manager told me that it was a co… See more 

TC Morse 

on Facebook

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5 years ago

70 people at a time due to the Corona virus.