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The Home Depot

4.2

About this business

Specialties The Bel Air Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Bel Air, MD residents. Let us help with your project today! 

Location details

655 Marketplace Dr, Bel Air, MD, 21014, United States

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WeekdayScheduleStatus
MonClosed
TueClosed
WedClosed
Thu6:00 a.m. to 8:00 p.m.
FriClosed
SatClosed
Sun8:00 a.m. to 8:00 p.m.
4.21,393 reviews
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Emily Blair's profile image
Emily Blair 
4 years ago

Was not able to return damaged paint that was not usable. Customer service did not have any idea of the paint return policy and told me to go to the paint department to have the situation resolved. The woman working at the paint counter was incredibly rude and refused to refund or accept the damaged product. it is incredibly expensive paint at $42 a quart. I had a receipt proving that I had purchased the paint at a Home Depot and yet I was not offered any solutions just told to leave without a refund and with my unusable can... read more

Mike Robinson's profile image
Mike Robinson 
4 years ago

place is a joke. No one working there has a clue 

Holly Rose's profile image
Holly Rose 
4 years ago

Normally I would say yes to recommending this store; however, after having an incomplete order delivered where you "forgot" to deliver over $300 worth of supplies that were paid for I am seriously having second thoughts about your store and team's ability to actually fulfill orders in their entirety. NOT a satisfied customer. 

Keith Dowell's profile image
Keith Dowell 
5 years ago

What is a person to do if they bought an appliance GE Freestanding Range brand new from Home Depot in Bel Air MD to find out it is not working properly.Home Depot will not take it back and had me call GE for service. Have had two service techs out to the house on two different occasions (at their convenience) to have two different diagnoses on the issue. Is it fixed...NO. Now I'm told the part needed "this time" is on back order to the warehouse and will not be there until mid June? 

John Campo's profile image
John Campo 
5 years ago

Great store. They carry everything. 

Amy Stainbrook's profile image
Amy Stainbrook 
5 years ago

Worst customer service ever! Paid for a patio set and waited an hour for someone to bring it out at 2:30 in the afternoon. And when asked for the manager they said no one was working 

Jami Lebowitz's profile image
Jami Lebowitz 
5 years ago

After not having a functioning washing machine for a month (1 year old, totally dead), and WAY too many headaches from 3rd party people, the management and staff at this store went far over above and beyond to help us! I now have a working washer (yay!) and I am truly grateful for the courtesy, understanding, and flat-out man-power that was extended to us in order to resolve our situation. The GM Darrin was so understanding and helpful! Jatana was absolutely lovely to deal with. The guys that came out and helped solve my ins... read more

Bao Bei Lai's profile image
Bao Bei Lai 
5 years ago

Spent 6 hours waiting for an appliance delivery but it didn’t arrive at all. Home Depot kept telling us that it was on its way and it would be there. Since it was for a rental property, It was a waste of my time and tenants’ time! 

Shannon Lovell McMillan's profile image
Shannon Lovell McMillan 
5 years ago

We were sold a five year old refrigerator and told it was a year old at the Ashburn Home Depot. We didn't know it was that old until the ice maker died in less than a year from purchase. When we gave the serial number to the warranty department we were told the ice maker was three years old and the refrigerator was five and not under warranty. This happened in September and they have still not resolved the problem. Lots of promises but no action. 

Frequently asked questions about The Home Depot

How is The Home Depot rated?

The Home Depot has a 4.2 star rating with 1,393 reviews. 

When is The Home Depot open?

The Home Depot is closed now. It will open at 6:00 a.m. 

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