The Gown Gallery

Florida2011Bride 

on Citysearch

13 years ago

Horrible Customer Service! Beware! – I went to Gown Gallery looking at two different dresses ready to buy. Gwen helped me. She was rude and acted like she wasn't interested in helping me since I had already been to another store. I went all over town looking for a dress. Best customer service at Emily Heart and Ida's hands down. Don't waste your time at Gown Gallery. 

reviewer4444 

on Citysearch

13 years ago

Soooo Disappointed - Wedding Dress – I typically am not a complainer, in fact this is my first review, but given the amount of money I spent I expected so much more and would hate for someone else to have a negative experience with their wedding dress. I will admit I got a late start to looking to some of the pressure to buy was put on myself. Gwen was my saleswomen and she was very absent minded and only showed me about 5 dresses but it took about 2 hours because she was constantly leaving the room and not around. I bought ... read more

Bearcatfever05 

on Citysearch

14 years ago

Beautiful shop, prices explain it! – The gown gallery staff and owner were nice and accomodating to my BM's and I, their shop was beautiful and they had gorgeous gowns. However, their prices are high! They want to charge up to $25 per dress in shipping when they are coming from the same place and being delivered from the same place. I was also told that due to the low price point of a dress I was looking at it would not be eligible for the week long designer sale which would take and additional $15 off of each dress. So I le... read more

Julybride 

on Citysearch

14 years ago

Reluctant – Since we are still doing business with them I am reluctant to write a review but I sure hate for another excited bride to experience disaster. Our first experience with Gown Gallery was good, we left excited and felt like we were in good hands. Now that they have our money, wow, it has been a different story. Not only did the brides dress come from there, but the bridesmaids as well; so yes we have dropped a few pennies in their hand. When we went just a few weeks ago for the bridesmaid dress fittings, we were sh... read more

Jryan91 

on Citysearch

14 years ago

Issues with Gown Gallery – I had some trouble coordinating bridesmaids gowns. The staff are friendly but a bit disorganized. 

treatme1 

on Citysearch

14 years ago

bad to worst – You could not have said it any better. I found that the “courtyard” smelled of urine. We were also harassed by the homeless on the way in and on our way out. When we mentioned this to the staff, the response was dismissive and inconsiderate, “what do expect for the cross roads district.” That should have been my first set of clues to run. It only got worse from there, I also dealt with Sharon, who I don’t think or feel has a once of politeness or customer service. When the owner is hateful and rude, and seems ... read more

tcuallikat 

on Citysearch

14 years ago

WISH I WOULD'VE KNOWN... :( – My experience at The Gown Gallery in Kansas City was very disappointing and discouraging...TO SAY THE LEAST. THE BASICS: Their location on 19th and Main is far from a nice "gallery". The entrance is behind the building and you need to use a call-box to gain access to their stores. The non-bridals are on the bottom floor and the bridals are on the top floor. BUT THERE ARE NO SIGNS! So, after you go in through the 1st door to the courtyard, you have no clue what door to take where. And then, when ... read more

brideinjune 

on Citysearch

14 years ago

Poor service at the Gown Gallery – Wish I would have seen some of these post before I wasted my time and I had the same horrific wait time, was totally ignored, who is running that place anyway, nobody there seems to care about anything or anyone but them. It was also crazy hard to find, and when I called for better directions the ladies on the phone seemed extremely bothered that they had to tell how to get in, I mean come on it’s a back door off an alley with no sign, and you have to be buzzed to get in , your right Liz an... read more

caitrismom 

on Citysearch

14 years ago

What a Wonderful Experience – I had amazing, knowledgeable staff support with Elizabeth. She was fun and so helpful too! She suggested I come back to try on some dresses that were coming in shortly and for another trunk show. I cannot wait to go back for more!