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The Futon Shop
- Retail
- San Francisco, CA
About this business
<p>The Futon Shop retails and distributes Organic and Green Furniture and Futons, eco-friendly, chemical-free organic mattresses, futon covers for our sofa beds, futon frames and platform bed frames.<br> </p>
Location details
2150 Cesar Chavez St, San Francisco, CA, 94124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
POOR QUALITY - We have bought Cocomax Non Toxic Coconut Mattress - Organic Coconut Coir Mattress in March 2022. Right around 2 year ***** the mattress became soggy and sunk down in multiple places. We started getting back aches due to uneven surface. It is poor quality. I called customer service they are saying just air it/ rotate it etc., without a solution. The mattress is not usable at all. The futonshop is not ready to come and fix/replace or do anything with it. I wouldn't recommend buying this mattress at all.
Business response:
Hello Ram,The cocomax is a futon style mattress with 6'' of coconut and 2'' of cotton/wool , out of all our mattresses this mattress compresses the least due to the fact that there is more coconut coir than cotton/wool.All futon style mattresses need constant flipping and rotating as stated under the care instructions on our website , failure to maintain that will cause body dentures and uneven compression.The cocomax is one of our top sellers offering an extra firm feel.We will be more than happy to offer you a special disc... read more
We ordered a mattress over a month ago, the delivery date was supposed to November 12, it is a week later, and we keep calling them, and the customer service is horrible, they didnt know where the mattress was, they told us its coming Saturday, then Monday, now Wednesday it is just unacceptable , specially paying for such high shipping rate. We would like our shipping fee back.
Business response:
Hello *****,We apologize for the delay in making and getting your customer made mattress and cover.Usually custom orders take a bit longer and we are getting close to the holiday season where the warehouse has its most busy months , nonetheless we will be calling you shortly to issue the refund for the shipping charge.I see your items were delivered yesterday and i hope you are enjoying you all natural chemical free set up of a mattress and cover.Thank you,CSM
I ordered the Spacely Single XL frame from this company. According to the website, the bed is supposed to be 32" x 79", but it is actually 28" x 74". When I complained about this, I was told it was the mattress, not the frame, that is supposed to be 79". I sent them a picture showing that the mattress itself is at most 76" (probably 75"). The "customer service" representative then proceeded to try and tell me that this is due to normal expansion and compression.This was important to me because my son is 74" high so I was loo... read more
I wouldnt give this shop even one star. We ordered an eco-friendly mattress from them, looking at the description and the pictures of one of those that were on sale. Upon arrival, we realized that the mattress looks different from the one shown on the pictures. So, we decided to contact them about that. During our correspondence, they admitted that the mattress is actually not chemical free like they claimed on the website. Moreover, they call polyester a green, or natural, type of fiber. You need to read about polyester! It... read more
Business response:
Dear Vlad, You purchased our back care plus soy foam based futon mattress. The mattress contains cotton , natural virgin wool , and soy based foam with a polyester casing , we state all this clearly under the description of this item. We offer both all chemical free / fire retardant free options where wool is used on the outer layer of the mattress ingredients to act as a natural fire retardant , by law any futon/mattress not containing wool on the outskirts (outer layers) must have some form of a fire retardant which we us... read more
I ordered the ***** sectional 8 1/2 months ago when it arrived it was poorly made. The most obvious problem was that the back cushions were too short, but there were quality issues all over including the fabric and seams.They agreed the cushions were wrong and ordered new ones. The second set of cushions got delivered by a sales associate (also too small like the first). He said sofa was poor quality and recommend that they remake it. He also advised me to pick a different fabric.So they reordered the whole sofa in a differe... read more
Precious who works out the west ** on *********. was the rudest person Ive ever spoken with. Precious whose an employee that represents The Futon Shop. I was referred to this company from a dear friend. Im so disappointed. I would not recommend my enemy to go here. Terrible customer service from Precious and ****.
I got organic cotton mattress. After 4 months it is smells like barn and chemicals . I have neuro toxicity from it. I wake up with a slight headache. I slept on regular mattress and feel fine. So it comes from their organic mattress which such c*** it is unusable. Something changed with this company either they process cotton with something or else. I bought it based on a wonderful experience 5 years ago now those mattresses are a nightmare from h*** First They suggested I bought a organic cotton mattress with wool, latex an... read more
Business response:
We understand that some of our customer's do have chemical sensitivities, which is why we provide products that are chemical free. The mattress we switched you to was custom made and contained only 100% organic cotton. These fibers are processed on site and come directly from the farms with no other interim processing. They may contain a slight odor as we do not use harsh chemical cleaning agents, however, the odor dissipates over time. This time frame can be decreased by leaving your mattress in direct sunlight in a well ve... read more
Worst rip off of my life. RUN don't walk away from this place. Nightmare experience similar to others who have made a review here. My organic cotton matress smelled like a barnyard and the smell never went away. Had to sleep on make shift bed for a month because smell was so aweful stinking up my tiny studio apartment. And they don't do refunds, only store credit or half store credit for proof of donation. Couldn't donate in good conscience due to smell, couldn't wast more money on returning it. It went to the dump where it ... read more
Theyre horrible. Send couches with wrong fabric. Cushions are so plumped in the center you cant sit on them without falling to one side. Their customer service is essentially non existent. They dont back their products. And if you want to return a sub standard product you have to pay shipping which is unreasonably expensive from the east coast to the west coast. In sum, their products are inferior and they take absolutely no responsibility. Stay away. Far far away
Frequently asked questions about The Futon Shop
How is The Futon Shop rated?
The Futon Shop has a 4.2 star rating with 278 reviews.
When is The Futon Shop open?
The Futon Shop is closed now. It will open at 10:00 a.m.
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