The Drexel at Oakley Apartments

Dyann D 

on BBB

2 years ago

I reside at a property of Connor group in Louisville, Ky. After numerous attempts to resolve problems with my unit, I have been lied to and ignored. When leaving several voice mails to person in charge of my apartments with no reply I was told “it is at our discretion to return phone calls”. This attitude Trickles down to apartment managers. Very disappointed in the Consideration they give their tenants. One issue is going on 3 months of being unresolved. 

John S 

on BBB

2 years ago

I wish I could give this 0 stars. Apartments are old and smell awful. The staff is unbelievably inept and rude. Katie first, then Lisa are completely useless and cowards. They used a bait and switch (showed me a "identical floor plan" of a unit that was not yet available) and when I picked up my keys, the light fixtures were falling out of the walls, the windows were cracked, and the countertops were ruined. Does this sound like the "luxury" they claim? If your idea of "luxury" is dog crap with a fresh coat of paint, then th... read more

John S 

on BBB

2 years ago

I wish I could give this 0 stars. Apartments are old and smell awful. The staff is unbelievably inept and rude. Katie first, then Lisa are completely useless and cowards. They used a bait and switch (showed me a "identical floor plan" of a unit that was not yet available) and when I picked up my keys, the light fixtures were falling out of the walls, the windows were cracked, and the countertops were ruined. Does this sound like the "luxury" they claim? If your idea of "luxury" is dog crap with a fresh coat of paint, then th... read more

Tera W 

on BBB

2 years ago

I would give a zero, if that was an option. We’ve lived here almost two years. I’ve reached out multiple times trying to discuss an error in our rental agreement with our renewal pricing. There is never the same manager or person handling a specific issue. There have been multiple turn overs since December of 2022 when they let go the property manager. My main concern is the ridiculous amount that we’re being charged to live in a community that is not “luxurious”. It takes multiple days to get maintenance out as the company ... read more

Tera W 

on BBB

2 years ago

I would give a zero, if that was an option. We’ve lived here almost two years. I’ve reached out multiple times trying to discuss an error in our rental agreement with our renewal pricing. There is never the same manager or person handling a specific issue. There have been multiple turn overs since December of 2022 when they let go the property manager. My main concern is the ridiculous amount that we’re being charged to live in a community that is not “luxurious”. It takes multiple days to get maintenance out as the company ... read more

Jordan M 

on BBB

2 years ago

I have now lived in two properties owned by the Connor Group - Austin Springs in Miamisburg, Ohio and Somerset at Deerfield in Mason, Ohio (they bought the property from the company who owned it when I moved in). There is no way, under any circumstance, that I would ever recommend anyone rent an apartment owned by them. I moved out at the end of May this year and it's been nearly two months since move-out now, so I emailed today to follow up since I have not received my deposit in the mail. I received an email from the prope... read more

Jordan M 

on BBB

2 years ago

I have now lived in two properties owned by the Connor Group - Austin Springs in Miamisburg, Ohio and Somerset at Deerfield in Mason, Ohio (they bought the property from the company who owned it when I moved in). There is no way, under any circumstance, that I would ever recommend anyone rent an apartment owned by them. I moved out at the end of May this year and it's been nearly two months since move-out now, so I emailed today to follow up since I have not received my deposit in the mail. I received an email from the prope... read more

Rachel D 

on BBB

2 years ago

This company has predatory practices and hopes you don't know any better. I was presented with a ready to sign lease the day I came to just tour a unit. I hadn’t even done an application yet, but they had a lease ready for me to lock into 3 months early. The move out process is extremely rigid. They apparently do not allow you to go month-to-month if you need a few more days after your lease period. The lease states either party can give notice at 60 days, so if you don’t do it, they will give you notice AND (this part is il... read more

Rachel D 

on BBB

2 years ago

This company has predatory practices and hopes you don't know any better. I was presented with a ready to sign lease the day I came to just tour a unit. I hadn’t even done an application yet, but they had a lease ready for me to lock into 3 months early. The move out process is extremely rigid. They apparently do not allow you to go month-to-month if you need a few more days after your lease period. The lease states either party can give notice at 60 days, so if you don’t do it, they will give you notice AND (this part is il... read more